High emotional intelligence rebuttal skills

Rebuttal techniques with high emotional intelligence

1. It is your colleague’s fault and the leader’s misunderstanding.

Clumsy talk: This is not what I did/This is what XX did.

Expert’s words: Yeah, I’ll change it right away. I’ll tell XX that we won’t make such low-level mistakes again, and our team will learn from it.

Formula: Correct mistakes, point out the culprits, and the team learns lessons

2. The leader will pass the responsibility to you in front of the larger leader.

Clumsy talk: This is what the leader asked me to do

Expert talk: It is indeed my problem. I overestimated my ability, and I still have to rely on the leader to do this. Take the helm.

Formula: Don’t shirk responsibilities, don’t take the blame, and identify key responsible persons

3. Colleagues at the same level/people who are beyond your reach will assign tasks to you.

Clumsy talker: No time, I’m doing XX/This is not my job!

Expert’s words: Yes, but I’m busy with XX recently. If you’re not in a hurry, wait until next week: If you’re in a hurry, why don’t you ask Mr. Huang to do yours first?

Formula: Do not refute directly, delay indefinitely, bring up the direct leader

4. Colleagues diss you for not cooperating with the work in front of the leader.

Clumsy talk: You obviously didn’t send it to me, right? Don't talk nonsense!

Expert’s words: I am also responsible this time. I did not take the initiative to ask you when you would need it. If you need it in the future, please tell me in advance to avoid misunderstanding.

Formula: Speak hard but softly, clearly explain the responsibilities of others and standardize them in the future

5. Colleagues work extra hours temporarily and push hard.

Clumsy talker: It can’t be done/If you didn’t mention it earlier, what can I do?

Expert’s words: I understand that your project is tight, but it is indeed too urgent. You should check the content first, or the leaders of both parties can discuss the priorities.

Formula: Understand the situation, solve some problems, and leave important matters to the leader

6. The leader himself has forgotten/made a mistake, and will blame you in turn.

Example: Why haven’t the event plans been sent out yet?

Clumsy talker: I’ve posted it a long time ago!

Expert’s tip: I thought I posted it this morning, so I’ll post it again right away.

Formula: Give up refuting and prove yourself. Euphemistic reminder: Do it right again

7. It doesn’t work when your work is questioned.

Clumsy talk: Why doesn’t it work?

What the experts say: It is indeed difficult to implement, but we have entered a bottleneck period and need to try some different solutions.

Formula: Agree with the other party’s point of view, emphasize your own point of view, and seek common knowledge

8. Even though it is normal work, colleagues just don’t cooperate.

What does stupid talk mean? Isn’t this the bowl of rice you are serving?

Expert’s words: I understand how you feel. You have been really busy recently, but the assessment requirements/bonuses depend on it. Let’s just stick to it.

Formula: Understand the emotions and understand them with reason/Lure them with benefits. Practice