What does dual-post contact mean?

The meaning of the dual-post contact person is as follows:

Meaning: The dual-post contact person refers to the cadres at the community (village) and township (town, street) levels who carry out the contact targets Condolence care and related policy publicity services are provided to help the recipients solve their problems. The document clearly stipulates that the "double-post" contact person is the person responsible for assisting families with special needs in family planning, and requires them to maintain smooth contact with special families through telephone, Internet, door-to-door visits, etc.

The significance of the dual-post contact person:

By strengthening contact, the "double-post" contact person can timely grasp the living conditions and interest demands of special families, publicize relevant policies, and proactively coordinate with relevant departments Help solve outstanding difficulties and problems. They are required to accurately grasp the mental status and psychological dynamics of special families, provide spiritual comfort, provide timely guidance and resolve conflicts, and promptly report to higher-level health administrative departments in case of emergencies.

At the same time, it is clearly required that when a special family encounters an accident, serious illness, disaster, death or other major situation, the contact person should come to the door in time to help solve problems. During important traditional festivals such as the Spring Festival, Dragon Boat Festival, and Mid-Autumn Festival, condolences and care should be carried out in a way that is easy for special families to accept.

As of 2020, the implementation rate of the province’s “dual-post” contact system has reached 99.84%. When visiting special families to express condolences, each locality determines the condolences on its own based on the actual situation, usually in the form of materials or condolence money. No unified requirements have been proposed at the provincial level. Next, our committee will organize a special survey based on your suggestions and strive to solve this problem as soon as possible.

Reference for the above content? Hunan Health Commission-Reply to the Fourth Session of the Twelfth Session