What are the hotel's hardware facilities and software facilities?

Hotel hardware facilities:

First, architectural design. The architectural style, facilities decoration and overall lighting project of the hotel industry should be coordinated with the hotel's grade, which is the material basis for the hotel to provide services to customers. How complete and intact the hotel's geographical location, external decoration and other hardware facilities are will directly affect the customer's demand quality and consumption level.

second, the internal environment. The lights and colors in the hotel should be soft, such as the vibrant colors represented by orange, which can stimulate the appetite of guests, create a warm environment, coordinate with the overall dining environment, and enhance the comfort and pleasure of customers.

third, the characteristic supporting facilities. Unique supporting facilities will add a shine to the hotel's service.

For example, the Hilton Hotel has opened a natural hot spring sauna room, which transports hot spring running water from a mountain stream hundreds of kilometers away to the highest floor of the hotel. The luxurious enjoyment attracts guests with high consumption demand, and the special supporting facilities are aimed at meeting the special needs of customers, creating a high-end customer market.

hotel software facilities

the software service level in the hotel is an intangible product, and only when guests stay in the hotel for consumption can they feel the existence of the service.

first, the quality of employees. Because the hotel service is the direct contact between employees and customers, and face-to-face service is its main form, the basic quality of employees also has a great influence on the service quality. The success of the hotel industry depends on the hotel staff after the hardware construction is completed.

second, the service quality management system. Quality is the eternal theme of all enterprises, and quality management is also the management of all employees. Nowadays, in order to improve the quality system, many hotel industries have done ISO91 quality system certification and pursued perfect service quality with national standard system.

third, corporate culture and development concept. An excellent hotel must have its own novel and healthy corporate culture and development concept. Shangri-La Hotel is a well-known hotel brand in China. Their service slogan is: sincere and simple, polite, gentle and courteous, ready to help others, so that guests are overjoyed.

Extended information:

Reference methods of hotel management:

1. Formulate a management system that conforms to the actual situation of hotel enterprises. Set up the system of each link according to the actual situation, with moderate thickness, combination of complexity and simplicity, and easy to understand. In order to make all employees truly understand and recognize, employees' suggestions and opinions should be consulted for the formulation of each system, which is conducive to implementation.

second, the management principle is determined as "hierarchical management". The management only cares about the lower level, and the lower level is only responsible to the direct superior. Other instructions that are not directly under the management are regarded as work suggestions, which can be adopted according to the expected effect, and the "leapfrog command" can be eliminated, so that the enterprise can be "politically harmonious" and the speech can be smooth.

third, formulate and clearly announce the promotion measures for hotel managers. Clarify the conditions and standards of managers at all levels and positions, and select from within the advantages of vacant posts. Foreign personnel should be introduced, and excellent old employees should be retained and reused.

fourth, shape the "4H" corporate culture. The "4H" spirit consists of harmony, resultant force, harmony and beauty. "Together" and "together" require all employees to unify their thinking, unite and assist, and work together. "Harmony" means harmony between superiors and subordinates, harmony between employees and harmony with customers; "Harmony" is the goal, and everyone's wisdom is used to create the beauty of themselves and customers.

reference source: Baidu Encyclopedia-star classification and evaluation of tourist hotels.