2022 Dengzhou City Mobile Phone Petitions and Complaints Guide Dengzhou Petitions Office

Mobile petitions are when citizens, legal persons or other organizations use WeChat, mobile APPs, text messages, etc. to report situations and make suggestions, opinions or complaints to people's governments at all levels and the working departments of people's governments at or above the county level. Activities handled by relevant administrative agencies in accordance with the law.

1. Complaint methods for mobile phone petitions

1. WeChat petitions. Petitioners can search and follow the WeChat public account of "Henan Provincial Letters and Calls Bureau" through WeChat, or scan the QR code on the homepage of the official website of Henan Provincial Letters and Calls Bureau via WeChat, register and log in, and submit demands and suggestions in the form of text, documents and pictures.

2. APP petition. Petitioners can scan the APP petition QR code on the homepage of the official website of the Henan Provincial Bureau of Letters and Calls through their mobile browser, download and register to log in, and put forward their demands and suggestions in the form of text, documents and pictures.

3. SMS petition.

The petitioner writes a mobile text message in the format of "name, address, ID number, specific matter reflected and place of occurrence" and sends it in text to the mobile phone text message public number "18837117796" to make a request. and suggestions.

In order to facilitate the handling of complaints, please do not use voice, video, or MMS to make complaints.

2. Scope of acceptance of mobile phone petitions

If a petitioner reflects on the duty behavior of the following organizations or personnel, makes suggestions or opinions, or is dissatisfied with the duty behavior of the following organizations or personnel, he or she may Submit letters and calls to relevant administrative agencies:

1. Administrative agencies and their staff;

2. Organizations authorized by laws and regulations to manage public affairs and their Staff;

3. Enterprises, institutions and staff that provide public services;

4. Social groups or other enterprises and institutions appointed by state administrative agencies , personnel dispatched;

5. Villagers’ committees, residents’ committees and their members.

3. Scope of non-acceptance of mobile phone letters and calls

The following situations will not be accepted in accordance with the relevant provisions of the "Regulations on Letters and Calls" of the State Council:

1. Within the scope of powers of the People's Congresses at all levels and the Standing Committees of the People's Congresses at or above the county level, the People's Courts, and the People's Procuratorates;

2. It has been or should be done through legal channels such as litigation, arbitration, and administrative review in accordance with the law. Resolved;

3. Has been accepted or is within the processing period;

4. Has a handling opinion and is within the review period, or has a review opinion and is within the review period Within;

5. Being dissatisfied with the review opinion and still filing a complaint request based on the same facts and reasons;

6. Failure to apply for review or reexamination within the prescribed time limit.

7. Letters and calls that are anonymous or have unclear facts or unknown responsible parties will not be accepted.