Summary of cleaning work during Spring Festival travel rush

Time flies, and a short time has passed. A period of work has ended. During this time, I believe that everyone is facing many challenges and has gained a lot of growth. It's time to write a work summary. So how do you sum up your works and write new tricks? The following is my summary of Spring Festival travel rush's peak cleaning work, hoping to help everyone.

Summary of Spring Festival travel rush Peak Cleaning Work 1 With the gradual decline of passenger flow, the 40-day Spring Festival travel rush Peak finally came to a successful conclusion. Since Spring Festival travel rush, the ticketing workshop of Wuchang Railway Station has conscientiously implemented the spirit of the 20xx Spring Festival travel rush rush meeting, strengthened leadership and made careful arrangements, thus achieving the goal of Spring Festival travel rush rush meeting and successfully completing the task of Spring Festival travel rush rush meeting. The overall appearance of railway Spring Festival travel rush has undergone important changes and achieved historic progress. The peak of Spring Festival travel rush in 20xx is a new starting point for railway ticket sales and the future direction. The way of railway ticketing, which has been used for decades, was completely changed in the Spring Festival travel rush craze in 20xx.

First, for many years, the phenomenon that the ticket-selling malls in key areas of Spring Festival travel rush's railway rush line up all night and the ticket hall of the railway station is extremely crowded has disappeared;

Second, in recent years, ticket scalpers are rampant, the problem of scalping is serious, the social reaction is strong, and the phenomenon of people complaining about railways has been greatly reduced. The work in Spring Festival travel rush this year is summarized as follows:

First, change ideas and pay attention to service.

This year's Spring Festival travel rush mentioned nothing more than serving the railway, improving the overall quality of railway service for passengers, changing the traditional concept of large passenger flow and rough service during Spring Festival travel rush, doing a good job in serving every passenger who comes to the window, and taking the work in Spring Festival travel rush as an opportunity to show the elegance of the industry and improve its competitiveness. To achieve "full service, focus on care" to facilitate key passengers and special groups to purchase tickets.

This is the focus of railway work in Spring Festival travel rush this year. For the railway department which is in the forefront in Spring Festival travel rush every year, Spring Festival travel rush paid as much attention to the railway in 20xx as in any previous year. A few months before entering Spring Festival travel rush, there were a lot of reports on various aspects of the railway, and every move of the railway attracted great attention from the society. The society has put forward higher requirements for the service work of the railway department, and it can also be said that people's awareness of safeguarding rights is stronger.

Therefore, as a railway ticketing job, it is no longer a question of whether you can buy tickets in the past. At least in recent years, it's hard to change the situation that one ticket is hard to get in Spring Festival travel rush. This is not something that an ordinary railway conductor can solve. The only thing we can do is to serve every passenger who comes to the window and do what we should do. Moreover, with the cancellation of the Ministry of Railways, the market-oriented business model after the separation of government and enterprises will only require higher and higher services. Everyone is slowly changing this concept, treating every passenger at the window in an extraordinary period, adjusting their mentality and being kind to them.

Second, scientifically open the window to realize the separation of purchase and sale.

In 20xx, the goal of ticket sales at Spring Festival travel rush Gaofeng Railway Station is to facilitate people and passengers to purchase tickets and give full play to the advantages of Internet ticket sales and telephone booking. According to the characteristics of new ticketing methods, such as Internet and telephone booking, we should scientifically open ticket collection windows, add temporary ticket collection offices, adjust window functions, and set up several special windows for ticket collection. The main function of the train station window is to pick up tickets and apply for refund and change. In order to cope with the peak of passenger ticket collection, the second ticket office of the railway station has been reformed. More than 20 self-selling and self-picking machines have been added before the peak of Spring Festival travel rush, and temporary ticket collection windows have been reasonably added to ensure that passengers can purchase and collect tickets conveniently and quickly.

Separate ticket sales and ticket collection, providing passengers with fast and humanized ticket sales and ticket collection services. With the opening of Internet telephone booking last year, the ticketing mode of 20xx railway system has been completely changed after summing up experience and technical transformation. In the past, queuing up all night to buy tickets, the ticket hall was always full, and the serious wear and tear of machinery and equipment completely changed, greatly reducing the working pressure of the ticket window. This is a new development direction after railway ticketing. In the future, more machines and equipment will replace manual work, with a higher degree of automation and more convenience for people to travel. This is a new beginning and will be gradually improved in the future.

Third, migrant workers' groups and student tickets set up special windows.

According to the requirements of the Ministry and the bureau, the railway station is fully committed to the sale of group tickets for migrant workers. The railway station publicized to social media many times, and visited some enterprises where migrant workers are concentrated, and conscientiously did a good job in selling group tickets for returning migrant workers. And send ticket sellers to grassroots enterprises to sell tickets, which is convenient for migrant workers who can't book tickets online. Open a special window for student ticket sales, advance the ticket sales time of student tickets by 20 days, and accept the individual ticket purchase business of students. Let these special groups buy tickets to go home for the New Year in time.

Fourth, transportation revenue and the bureau achieved good results.

This year, under the leadership of the foreman, the employees of Class 2 in Spring Festival travel rush who grab tickets have done a good job in providing services for every passenger who goes to the window, guiding passengers to buy their favorite tickets, and doing a good job in ticket marketing, which not only satisfied the passengers who went to the window to buy tickets, but also successfully completed this year's transportation income, and achieved the first place in Class 3 in the assessment of transportation income and bureau income, which also made the majority of colleagues in Class 2 who sold tickets more confident. Don't let the foreman's daily hard work go to waste. Not slower than others. More importantly, it depends on whether you are willing to do this job well and whether you are willing to do marketing and recommendation well. The world is as big as you want, as long as you want to do it well.

Shortcomings and shortcomings of verbs (abbreviation of verb)

This year's Spring Festival travel rush is a very special Spring Festival travel rush for the railway, and Spring Festival travel rush has it every year, but this year is a change for the railway. With the change of ticket purchasing method and the cancellation of the Ministry of Railways, the railway will usher in new development. After formally breaking away from the market-oriented and enterprise-oriented business model, there are still many places to be improved. Although the internet has changed the way of railway ticket purchase for so many years, at the same time, there are many problems brought by the internet. Everything has its two sides, which brings convenience to passengers, but also brings us many new problems, such as the wrong name of booking, the wrong ID number, or the successful payment but no ticket purchase record, and some new problems that we have never seen before. With the emergence of this new thing, front-line staff are frequently scolded by passengers. Of course, this series of problems need us to solve and improve slowly, and nothing is perfect.

There is no way to avoid the profit and loss of a conductor, but the gap is getting bigger and bigger. This is definitely a more or less change for passengers. Of course, no one wants to make the difference or more money, and no one wants to make the difference as small as possible. Both sides can reduce losses. The Spring Festival travel rush peak in 20xx is over, but for railway workers, every day is the Spring Festival travel rush peak, and our standards have not dropped. We always keep our best mental outlook to meet the challenges every day.

Summary of Cleaning Work in Spring Festival travel rush 2 Before the arrival of Spring Festival travel rush, the section chief gave us training on what problems we would encounter during our stay in Spring Festival travel rush and how to deal with them, so when Spring Festival travel rush arrived, everyone was handy and full of energy.

First, make early deployment and make good plans.

Our station attached great importance to Spring Festival travel rush's work, held the spring athletes' meeting on February 3rd, and set up the Spring Festival travel rush leadership working group to strengthen organizational leadership. Before the start of Spring Festival travel rush, we formulated the Work Plan for Safety in Spring Festival travel rush and the Work Plan for Safety Inspection at the End of Spring Festival travel rush and Spring Festival travel rush. , and issued the notice of "Promoting Guangdong Traffic WeChat Platform", which clarified the work direction, specific requirements and work measures. At the same time, make arrangements for the duty of leaders and key positions to ensure that the work is carried out in an orderly manner.

The second is to innovate the information service mode and improve the convenience service level.

During the rush hour in Spring Festival travel rush, the Guangdong Traffic WeChat ticketing platform and the Nanyuetong online ticketing platform of the Provincial Department of Transportation were launched simultaneously, and our station actively cooperated and organized the promotion.

First, arrange a special person to be familiar with the functional operation in advance, and quickly popularize and apply the mentoring system to improve the ability of group guests;

Second, through the internet, radio and television, newspapers and magazines, mobile phone text messages and other media, vigorously promote online ticket purchase and WeChat ticket purchase;

The third is to organize the distribution of leaflets, Yi Labao, poster display and the activity of "scanning WeChat code for profit" to guide passengers to pay attention to Guangdong traffic WeChat platform. During my stay in Spring Festival travel rush, Shantou TV, Shantou Daily, Chenghai TV and other media reported on our station for 9 times, and nearly 7,000 passengers paid attention to the WeChat ticketing platform. Through online ticket purchase and WeChat ticket purchase, nearly 600 tickets and nearly 90,000 yuan were purchased, and the number and amount of online ticket purchases increased significantly year-on-year.

Third, make concerted efforts and do a good job in implementation.

I stand in the peak period of Spring Festival travel rush, pay close attention to the flow of tourists, and take measures and effective countermeasures to ensure that tourists travel in a timely, orderly and satisfactory manner.

First, do a good job in pre-sale of tickets. The pre-sale time of tickets will be extended from 3 days to 10 days (individual special lines can flexibly extend the pre-sale time of tickets), so as to register contact numbers for long-distance passengers and closely provide bus information and passenger tracking services;

The second is to work overtime in time, let passengers buy tickets to sit in the station, the ticket office cooperates with the dispatch, and the dispatch contacts the fleet to effectively ensure sufficient transportation capacity;

The third is to increase the ticket window and open special windows for soldiers, Hong Kong, Macao and Taiwan, and the disabled to facilitate passengers to purchase tickets in time; The fourth is to mobilize the staff of the whole station to organize passengers and let relatives and friends who want to go out take the bus at our station;

Fifth, actively adjust tickets, do everything possible to get tickets, and increase the number of tickets sold at our station;

The sixth is to promote online booking, ticketing and telephone booking, cooperate with the Provincial Communications Department to carry out online ticketing, purchase tickets on the Guangdong Traffic WeChat platform, and install automatic ticket collection machines;

Seventh, during the peak passenger flow period, some short-distance passenger lines operate in the mode of "full departure";

Eight is to improve the skills of selling high-speed rail tickets and increase income.

Fourth, strengthen the comprehensive management of public security, maintain stability, and realize a safe Spring Festival travel rush.

Our station conscientiously implements the policy of "safety first, prevention first and comprehensive management", strictly follows the principle of "one post and two responsibilities", implements the responsibility system for safety production at all levels, pays close attention to safety production, ensures the orderly distribution of passenger flow and vehicle flow in the station, effectively controls the source of passenger safety and realizes zero accidents in safety production.

First, strengthen inspection and supervision, organize three inspections of safety production in the whole station before Spring Festival travel rush and during Spring Festival travel rush, carefully investigate potential safety hazards, replenish and replace fire-fighting equipment in time, strengthen the publicity of tenants' safe use of electricity and fire, and let the alarm bell of safety production ring.

Second, managers should go deep into the front line, direct from the front, strengthen on-site management, maintain the order of the station, do a good job in safety, resolve and eliminate various contradictions in time, and nip potential safety hazards in the bud.

Third, the management of "three no stops, six no exits" is strictly enforced, and the routine safety inspection of inbound and outbound vehicles is carried out with high standards to ensure that all outbound buses meet the requirements of "Code of Practice for Safety Routine Inspection of Passenger Cars Operating in Passenger Stations". During the period of Spring Festival travel rush, nearly 3,000 buses were inspected, of which 22 were unqualified, to ensure that unqualified vehicles were not released and sick vehicles were not overloaded, thus effectively controlling the source of passenger safety.

The fourth is to strictly check the "three products". During Spring Festival travel rush, more than 70,000 pieces of luggage were inspected to effectively prevent flammable, explosive and corrosive toxic dangerous goods from getting on the bus and put an end to the hidden dangers of the shuttle bus; Strengthen the station public security management. During my stay in Spring Festival travel rush, our station carefully deployed the comprehensive management and stability work to ensure that the organization, responsibilities, measures, emergency plans and supervision and management were in place; At the same time, strengthen the safety precautions of the gathering places of people in the waiting room, prepare emergency materials, and achieve comprehensive management and stability.

Fifth, do a good job in logistics support to ensure first-line production.

First, strengthen the arrangement of personnel on duty, be ready to support production at any time, and timely implement cables and telegrams sent by superiors to release and report information.

Second, during the peak period in Spring Festival travel rush, I cooperated with "Wang Lao Ji" to comprehensively plan and carefully arrange the propaganda slogan of the station. At the same time, through the company website, Weibo, WeChat and passenger interactive electronic platform, I created a "Safe Spring Festival travel rush Peak" and a happy and peaceful holiday atmosphere.

Third, do a good job in cleaning and greening the station, pay close attention to the epidemic situation, disinfect the station regularly, prevent the spread of various infectious diseases, and provide passengers with a clean, comfortable and warm ride environment;

Fourth, strengthen the cleaning and inspection of canteen equipment, do a good job in pre-holiday food reserves to ensure normal meal supply; Strengthen the management of hydropower equipment, ensure the safe and normal supply of hydropower, closely track the operation of the shuttle bus, and be ready to extend the working hours at any time.

Fifth, do a good job in the preparation and collection of small bills, send personnel to various windows for collection in time, and send cash to the bank to ensure the safety of funds; Do a good job in purchasing, issuing, storing and selling bills in time, and fully ensure the safe storage, adequate supply and accurate records of bills.

Sixth, strengthen the inspection and maintenance of hardware equipment such as network information equipment and printers in the whole station; Do a good job in maintaining and upgrading all computer systems related to connecting the main server, such as ticket office and dispatching room; Complete the backup of server data and website information on time to effectively ensure the accuracy and integrity of data and information. Timely adjustment and publicity of fares during Spring Festival travel rush.

Enthusiastic service of intransitive verbs makes Spring Festival travel rush happy.

During the peak period in Spring Festival travel rush, I insisted on people-oriented and quality service, and actively built a "harmonious Spring Festival travel rush and happy Spring Festival travel rush".

First, improve the service level, standardize words and deeds, and treat people with enthusiasm and courtesy; The second is to treat passengers as relatives, as guests when entering the station, and tickets as invitations;

The third is to implement the responsibility system of first asking, say a good word, keep warm in three winters, don't play Tai Chi and kick the ball in front of passengers, do good things for passengers and do things well;

Fourth, take the initiative to provide services for passengers, so that passengers can go home from the station, with convenient ticket purchase, comfortable waiting, safe ride and fast journey;

Fifth, pay attention to the care and service for key passengers, think about what passengers think, be anxious about what passengers are anxious about, and meet the needs of passengers;

Sixth, the drinking fountain in the waiting hall of our station provides uninterrupted water supply for 24 hours, which is convenient for passengers to enter and leave the station, and the facilities such as trolleys and wind and rain corridors are complete;

Seventh, the free connection service between the railway station and our station "Leifeng car" is carried out to realize the seamless connection between automobile passenger transport and railway passenger transport;

Eighth, combined with the activities of learning Lei Feng Day on March 5, the Youth League Committee of our station organized members and young volunteers to provide services for passengers.

During my stay in Spring Festival travel rush, doing good deeds became my daily routine, as reported by Shantou Metropolis Daily: "It's very warm-the young man is like his family".