Publicity and planning for safeguarding consumers' rights and interests

Protecting consumers' rights and interests publicity and planning aims at protecting consumers' legitimate rights and interests. Join hands with * * * to enjoy consumption? With the theme of 2008 as the main line and the innovation of consumer rights protection work and the improvement of rights protection efficiency as the driving force, we will promote rights protection, advocate honesty, guide consumption and serve regional development. The following are publicity and planning materials for protecting consumers' rights and interests for your reference. Welcome to reading.

Publicity and planning for safeguarding consumers' rights and interests: Seriously organize and carry out 20xx years in xx District? 3.xx？ Commemorate the International Consumer Rights Protection Day, carry out in-depth publicity on the first anniversary of the implementation of the new consumer rights protection law, strengthen the supervision of goods and services, protect the legitimate rights and interests of consumers, and promote steady and rapid economic and social development. Combined with the actual situation in our region, the following publicity programs are formulated:

I. Guiding ideology

Guided by the spirit of the Party's xx Congress and the spirit of the Third and Fourth Plenary Sessions, and aiming at protecting the legitimate rights and interests of consumers, we will adopt? Join hands with * * * to enjoy consumption? With the theme of 2008 as the main line and the innovation of consumer rights protection work and the improvement of rights protection efficiency as the driving force, we will promote rights protection, advocate honesty, guide consumption and serve regional development.

Second, the main content

1、? Explain the law by case? , extensive publicity and education of consumer knowledge.

(1) Typical work cases in daily work, consumer knowledge, business announcements, etc. In the QQ group, Xx business? Online media such as WeChat public platform and Weibo are synchronized;

(2) Strengthen cooperation with print media such as China Consumer News, China Business News, China Consumer Magazine, Popular Daily, Qilu Evening News, Qilu Consumer, xx Evening News, Luzhong Morning News, xx Today, Shandong Satellite TV, xx TV Station and xx TV Station.

2, to carry out consumer rights protection staff rights protection business training.

The training content is:

New consumer law knowledge, typical case analysis, rights protection skills and consumer rights protection law enforcement.

The specific arrangement is:

On the morning of March 3, in the comprehensive conference room on the sixth floor of the District Administration for Industry and Commerce, the Secretary General of the Consumer Protection Committee gave a lecture, and all the staff of the District Administration for Industry and Commerce participated in the study.

3, in commercial enterprises to carry out "new consumer law and after-sales service" knowledge lectures.

The training contents mainly include:

The new consumer law knowledge, dispute handling practice, after-sales service knowledge and product quality management are taught by the Secretary General of the District Consumer Protection Committee.

The specific time and place arrangement is:

(1) On the afternoon of March 2nd, at xx Guangzhou Cloth Shop.

(2) On the morning of March 5th, I ordered some pregnant and baby products in xx.

(3) On the afternoon of March 5th, at Taoyuan Store in Ginza Mall.

4. in colleges and universities? New elimination method? 、? Fight pyramid schemes? Knowledge lecture

The training contents mainly include:

Knowledge of new law elimination, knowledge of combating and preventing pyramid schemes, etc. , organized by the District Consumer Protection Committee, Fair Trade Bureau, Nanying Branch and Nanjiao Branch for teaching and publicity activities.

The specific time and place arrangement is:

(1) March 1 1, in xx Vocational College.

② March 13, in Shandong Light Industry Vocational College.

5. implementation? Management behavior rectification in the field of family car sales? Summary and business training

Activity content:

Summarize the rectification activities, and give lectures on automobile three guarantees, illegal behavior prevention, service and dispute handling skills.

The specific time and place arrangement is:

On March 12, the conference room on the sixth floor of the Regional Bureau was attended by sales managers and customer service managers of automobile sales enterprises (4S shops) in the whole region. The Secretary-General of the Consumer Protection Committee will make a summary and give lectures, and the Nanjiao Branch will be responsible for convening personnel and arranging venues.

6. During the activity, all branches of the Consumer Protection Committee will carry out publicity activities in their respective jurisdictions.

All branches should adjust measures to local conditions, go deep into schools, enterprises, communities and rural areas to carry out consulting services, actively carry out activities such as sending France to the countryside, sending consumer education to schools, classrooms and rural areas, and earnestly do a good job in consumer rights protection services. Rural chapters mainly focus on large-scale on-site publicity. Specific activities are implemented by each branch.

7. Centralized publicity and consultation activities on the anniversary site.

Activity time: March 14, 9: 00 am-11:00 am.

Venue: International Furniture Exhibition Center (No.2573, Zhou Long Road, xx District, xx City)

Participating units:

District Consumer Protection Committee, District Administration for Industry and Commerce, Quality Supervision Bureau, Health Bureau, Price Bureau, US Food and Drug Administration, Tobacco Monopoly Bureau, Justice Bureau, Post Office and other departments.

Activity form:

Each unit shall organize business personnel to set up publicity information desk on the spot, accept public consultation and handle relevant complaints according to the actual situation of the unit.

8. organization? 3.xx？ Volunteers participate in publicity and consultation activities.

Organize and implement:

(1) Xicheng Branch organized the Senior Consumer Rights Protection Volunteer Service Team of Dajie Ancient Mall to participate in the activities;

(2) Nanjiao Sub-branch organized Shandong Light Industry Vocational College student consumer rights protection volunteers to carry out publicity and consultation activities;

(3) Nanying Branch is responsible for organizing xx Vocational College student consumer rights volunteers to carry out publicity and consultation activities.

9, to carry out furniture, catering, business circulation, car sales and other corporate integrity management initiatives.

Activity form:

Screening and determining enterprises with good faith and commitment, coordinating and participating in on-site activities, and organizing on-site signing programs, awarding licenses and other related activities. The four types of enterprise commitment proposals and the list of participating commitment units will be broadcasted on xx TV station, published in the special issue of xx Today, and sent by SMS of China Unicom and China Telecom.

Organize and implement:

(1) District Consumer Protection Committee and District US Food and Drug Administration screened and identified 30 catering service enterprises;

(2) The District Consumer Protection Committee, the District Bureau of Commerce and the branches of the Consumer Protection Committee screened and identified 20 commercial and trade circulation enterprises;

(3) 30 furniture production and operation enterprises are selected and determined by the District Consumer Protection Committee and its branches;

(4) 10 automobile sales enterprises (4S shops) were selected by the District Consumer Protection Committee and its branches.

10, consulting service activities of famous enterprises

Conditions for joining the enterprise:

? Consumer satisfaction unit? 、? Double top ten? Unit,? Bistatic? Enterprise,? Enterprises that value contracts and keep promises? 、? Well-known and trademark enterprises? Wait a minute.

Activity mode:

Relevant enterprises shall set up complaint desks in their own units and activity places to receive consumer complaints and provide consulting services.

Xx District Consumer Rights Protection Committee of xx City

Publicity and planning for safeguarding consumer rights II. Exhibition navigation: In order to implement the spirit of xx Party and fully implement Scientific Outlook on Development, we will continue to deepen the work around the provincial party committee and government center? Law enforcement service environment year? Construction, determined around China Consumers Association? Consumption and responsibility? The theme of 2008 is to promote the in-depth protection of consumers' rights and interests and contribute to the revitalization of the old industrial base. Provincial Consumers Association, will be in 20xx? 3.xx？ During the International Consumer Rights Day, we will focus on the following series of publicity and service activities. The specific scheme is as follows:

Stage 1: Coordination and preparation (65438+ 10/0 to February xx)

(a) 65438+ 10 xx to 25th, communication and coordination with the city? 3.xx？ Commemorative activities jointly carried out during the period.

(II) 65438+1From October 20th to February 20th, the typical cases of infringing on consumers' rights and interests were publicly collected from the public through the media, and the top ten rights protection incidents were publicly collected and experts were organized to make comments.

(3) 65438+1October10-February 5, and make good preparations for the new board change.

(4) 65438+1October1March 5, make preparations for the press conference and commemorative meeting to commemorate the 20xx33.xxxx event.

Phase II: Publicity and Release (February 28th to March 10)

(1) Held on March 8th? Commemorate 3.xx International Consumer Rights Day? Press conference.

1. Expose ten typical cases of consumer abuse in * * years.

2. Publish the analysis results of hot spots of consumer complaints in XX years.

3. Comment on the top ten rights protection events in XX.

4. Publicize and display the new functions of the newly revised website of the Provincial Consumers Association.

(2) around? Consumption and responsibility? Theme, cooperate with the media and relevant departments to publicize rights protection work.

1. Carry out thematic publicity activities in the whole province. Interviewed by major media in the province? Consumption and responsibility? Year theme.

2. It is planned to publish 8 issues of scientific and healthy consumption knowledge and consumption tips in major media in the province.

The third stage: 3.xx? Commemorative activities (March 10 to March xx)

1. Support the Municipal Consumers Association and relevant departments to hold famous products fairs.

2. It is planned to hold the third general meeting of the Council of Provincial Consumers Association on March 13 to form a new Council. A memorial service at the same time? 3.xx？ Commemorative meeting of international consumer rights day.

3. Holding the banking industry? Consumption and responsibility? Industry service briefing seminar.

On xx, April 3, a large-scale on-site consultation service activity was jointly held with Shenyang Industrial and Commercial Bureau and Consumers Association to publicize the Consumer Law. 3.xx？ Lecturers, lawyers and volunteers attended the meeting.

5. Guide or participate in activities organized by relevant city consumers' associations? 3.xx？ Large-scale commemorative activities.

6. Cooperate with the provincial furniture association and other departments to carry out publicity activities such as refusing to use disposable chopsticks, refusing to use non-degradable clinker packaging tape, consumers giving up paper towels and picking up white handkerchiefs again.

7. with what? Two stops? Based on this, we will carry out activities such as "Consumer Law" and other laws and regulations to enter the community and the countryside.

8 to carry out activities to pay attention to the safety of rural consumption and safeguard the legitimate rights and interests of farmers.

On September 3rd, xx, the Provincial Consumer Rights Protection Department organized a consumer association? 3.xx？ On-site commemoration activities on the same day, and on-site consultation services for consumers.

10. Hold the launching ceremony of the complaint and settlement through train.

1 1, cooperate with TV stations to start the establishment of the province's consumer rights protection fund.

?