What does the first question responsibility system mean?

The meaning of the first question responsibility system is as follows:

The responsibility system of first inquiry is a convenient work system for people who are not familiar with the division of responsibilities and procedures of internal institutions. According to the system, when people visit, the staff who are asked in the office are the first to ask the person in charge.

Whether it is within the scope of responsibility (right) to ask the first person in charge to give a satisfactory answer to the questions or demands put forward by the masses. For matters within the scope of duties (rights), if the procedures are complete, the first responsible person shall be required to complete them within the prescribed time limit.

If the procedures are incomplete, you should inform the office of all the handling requirements and required documents at one time, and don't let the masses run more or in vain. For things that do not fall within the scope of their duties (rights), the person in charge of the first inquiry should also be warmly received, and be responsible for guiding the person to the corresponding department according to the reasons for the people's visit, so that the visiting people can find the handling personnel conveniently and quickly and handle the affairs in time.

Those who do not comply with the first question responsibility system and cause adverse effects shall be dealt with accordingly. Answer questions, answer questions, be polite, enthusiastic and efficient. In order to further promote the construction of administrative efficiency of our bureau, improve work style, improve work efficiency, ensure service quality and ensure the satisfaction of the masses, this system is formulated.

The first person in charge should warmly receive the staff who come to handle affairs and assume the responsibility of serving them, and must use civilized and standardized language; Listen to the class patiently, accept it seriously and provide thoughtful service.