Commentary for the property management company’s promotional video

Commentary of the property company’s promotional video 1

1. Company Overview

** Property was established on January 18, 20** by Shanghai* *Constituted by group holding and multi-party investment. It is an executive director unit of my country Property Management Association and Shanghai Property Management Professional Association. ** Property is a national first-class property management qualification company and has passed ISO9001:2000 quality management system certification through international SGS certification. Ranked third among the top 100 real estate companies in Shanghai in 20**; ranked among the top 100 comprehensive strength companies in the 20** my country Property Management Carnival Gold List; ranked among the top companies in the public satisfaction ranking of property services in Shanghai from 20** to 20**, and was awarded "Gold Medal Service Company" title; in 2008, it won the Shanghai Small and Medium-sized Company "Brand Company" and "Brand Product", in 20** it won the Shanghai Quality Management Award, and in 20** it won the Shanghai Property Management Industry Integrity Commitment AAA Level Company.

2. Property Overview

**Shijia Community is the third phase of ** Century City, located on Ningxia Road. It was developed by ** Group and delivered for use in 2004. The community area is more than 130,000 square meters, and the ** property was officially taken over in December 2003. There are 7 point-type and slab-type buildings (small high-rise and high-rise) in the community enclosed along the perimeter of the plot, forming a European-style atrium beautification opened on the central axis. The open European-style main entrance effectively shapes the iconic portal of the community. image. It also has apartment-style office buildings, shopping malls, clubs, underground garage mechanical parking spaces and other equipment.

3. Overview of the Management Office

Since the **Shijia Management Office was officially taken over in December 20**, the occupancy rate of the community has reached 100%. The business households are mainly divided into: owners There are three categories: residents and outsiders. The service targets are mainly owners and residents. The service products provided are implemented in accordance with the company's requirements and are divided into core services: customer service, order maintenance service, engineering maintenance service, environmental cleaning service, and environmental beautification service; support services: indoor repair service, indoor Cleaning services, interior landscaping services.

There are 22 people in the management office, including 1 manager, 2 supervisors, 3 supervisors, 1 clerk, 1 cashier, 2 receptionists in the management office, apartment-style office building There are 4 receptionists, 4 sequence maintenance foremen, and 4 supervisors, with an average age of 39 years old. 5 people have college degree or above. Before joining or changing jobs, personnel must receive relevant job training from the company, as well as relevant special job training, etc.

Fourth and Five Management

The management office is the main window for business owners. It has three core functions: service, customer retention and company image display. In accordance with the company's strategic goal of becoming a leading company in my country's property industry, as well as its positioning of becoming a large-scale nationwide property management company and creating a "professional housekeeper," the company's leaders proposed "five modernizations" for the construction of the management office. requirements, namely specialization, refinement, standardization, informationization and systematization.

Specialized management separation?: outsource service services such as order maintenance, cleaning services, landscaping maintenance, and engineering repairs to professional companies, separate the working layer from the property company, and the property company becomes Professional stewards who specialize in management, supervision, and coordination;

Refinement? Focus on the details, processes and results of services, and pursue detailed services;

Standardization? Establish a complete process and Standards, and operate strictly in accordance with the requirements, so that all work and services of the management office can be "rule-based" and meet and exceed customer needs with standardized services;

Informatization? Establish and improve management information Systematic, continuously improve the application of network techniques;

Systematic? Through supplier selection, quality supervision and business coaching, a multi-pronged approach is formed to form a unique "professional housekeeper type" property management model. .

In order to put property management on a professional and refined scientific management track, reduce human resource costs and improve service quality, **Shijia Property Management Office implements a management model of "separation of management and work", (i.e. The management office (including project managers, supervisors at all levels and other management personnel are held by the company, while the working-level tasks are undertaken by professional service companies in the society), forming a unique management model that breaks the traditional rules of the property management industry. The integrated operation model promotes the company's transformation from labor-intensive to management skills-based, promotes the company's marketization, specialization, and standardization processes, all improves service efficiency and service quality, and develops new services by reducing service costs. The project has improved the value and competitiveness of property services. In the process, it has continued to carry out humanized management, continuously enriched and fully enriched the connotation of management, and formed many distinctive highlight actions.

5. Main features and highlights of on-site management

1. Separation of management and work

The management office provides support to suppliers in their operations in accordance with the company’s operating standards. , guidance and supervision, and special operational drills are arranged every year to improve the professional skills of order maintenance personnel. Night patrol inspection is used to improve night conditions and improve the quality of supplier work. Regularly conduct flying inspections of the five major categories of service projects, and conduct satisfaction surveys every year. Arrange employees to participate in recreational activities and competitions, reward outstanding employees, etc., to jointly promote the improvement of service levels.

2. Trinity mechanism

The management office has always insisted on serving households as the first priority. It holds tripartite joint meetings with the owners committee and neighborhood committee every quarter to discuss the needs for improvement in some community management. We will discuss the issues and resolve them together. For example: community safety issues, issues reported by owners, financial fraud prevention, care for lonely elderly people, community activities, understanding of residents' conditions, etc., to truly achieve "trinity" all-round management. By establishing a good communication mechanism, it has formed a good interaction with the owners committee and neighborhood committee, creating a safe and comfortable living environment for the owners. At the same time, we also accept the supervision and guidance of the owners' committee in management work.

3. Community culture

The management office arranges large-scale community activities more than four times a year, such as: New Year’s party, 5.1 convenience services, 6.1 Children’s Day, 10.1 calligraphy and painting shooting exhibition month activities, Cooking competitions, monthly movie screenings, and more. At the same time, the management office also established a community photography team to enhance the connotation of the community with rich community activities and continuously improve service levels for creating a civilized community

4. Team building

Management The office also often arranges employee discussions to understand work concerns, cares about employees' work and living conditions, and also learns from the company and arranges employee enrichment activities, etc., so that the management office forms a cohesive team. Establish employees' sense of identity with the company through concept leaders, mechanism motivators, trainees and emotional influencers, so that employees can consciously link their own growth with the company's development and create a high-performance team.

The Management Office is the company’s talent training base. It teaches the company every year and provides many talents. So far, it has provided many talents such as project managers, supervisors, secretaries, cashiers, etc. to the company, and has also taught many projects. Employees in various positions. There are many employees in the management office with one specialty and multiple talents, and they are all teaching teachers, including 1 member of the company's expert team and 3 online teachers. At the same time, the management office also provides human and technical support for other projects to create excellence.

6. Honors Obtained

Since 20**, the Management Office has successively won the title of “Top Ten” Property Advanced Group in Putuo District’s Safety Operation in 20**-20** , the 20** Group "Advanced Group", Shanghai's 20** "Four High" Excellent Community, 20** rated Shanghai and Putuo District garden-style residential area, won the 2006 "Concentric with the Owners" award Award?, Putuo District Public Security Bureau's 20** Advanced Unit for Public Security Protection, Shanghai Property Management Professional Association's 20** Shanghai Excellent Property Management Residential Community, Municipal Property Management Professional Association's 2008 Single Excellence Award with Owners, Long-term Excellence Award Feng Community's 2008 Advanced Collective, Putuo District People's Government's 2008 Civilized Community, Putuo Public Security Bureau's 2008-20** Advanced Unit for Public Security, Putuo District Beautification and City Appearance Administration's 20** Putuo District Domestic Waste Classification New Method Qualified residential area title, safe community of the Municipal Public Security Comprehensive Management Committee in 20**, Shanghai safety unit of the Municipal Public Security Comprehensive Management Committee in 2008-20**, Changfeng Street 20** Changfeng Community (Street) Spiritual Civilization And build advanced collectives and Shanghai civilized communities in 20**.

VII. Conclusion

** Shijia Management Office adheres to the high standards of the property management service industry, constantly pursues perfection, and strives to provide customers with high-grade and standardized professional services. , based on the company's philosophy of "Zhonghe, Zhongzheng, and Time" combined with the highest property management operation standards, we are committed to becoming a "caring steward of large communities". Property company promotional video commentary part 2

Shandong Dongchen Property Management Co., Ltd. was established in February 20** with a registered capital of 5 million yuan. It is a national property management first-class qualification enterprise.

The company’s main business areas include: property management services, landscaping construction, water, electricity and heating installation and maintenance, house maintenance, house sales and leasing, labor dispatch, print advertising production and release and other industries.

Shandong Dongchen Property Management Co., Ltd. undertakes a wide range of services, covering high-end communities, commercial buildings, large and medium-sized schools, industrial parks, hospitals and government office buildings, etc. It is currently managing properties The number of service projects reached 58.

The company consists of Jinan Branch, Tai'an Branch, Jining Branch, Linyi Branch, Heze Branch and offices outside the province. Among them, projects in Hebei, Inner Mongolia, Guizhou, Kuitun, Xinjiang and other regions, Property management services will be launched one after another at the end of this year. As of the end of 20**, the company has taken over a cumulative area of ??more than 30 million square meters of property service projects.

From the initial exploration and practice to the development stage of standardized, professional and family-friendly operation, Dongchen Property has gone through an extraordinary development process and formed the company's unique service concept and development model.

Standardized management to promote development and professional services to create first-class services? We provide customers with the best services, we work hard for outstanding work, we respect every customer, we create a good management environment and strive to make Perfect? ??This is the management philosophy of Dongchen Property. In the six years since its establishment, the company has been developing steadily under the guidance of such a concept. The company currently has more than 6,000 employees, including nearly 1,000 managers of various types. With the further deepening of the market economy, in the process of improving market management and integrating with international standards, the company has adopted various forms of training and education for employees based on the actual situation; it has planned to recruit property management and operation majors from professional colleges and universities. Talents, gradually change the age and knowledge structure of the company's management talents, moving towards knowledge, specialization, and youth; establish the company's talent reserve, include employees with training and development prospects in the reserve team, and decentralize them with purpose Go to the grassroots level for training, thereby forming the company's own talent pool. Once a new property project is taken over, a strong management team can be formed to enter.

In the past few years, Dongchen Property Management has maintained a good momentum of development and cultivated a high-quality and professional team of employees with an honest, professional and enterprising work style.

Today, all middle-level cadres hold the "National Property Management Enterprise Job Qualification Certificate", and general managers all hold the "Property Management Personnel Training Qualification Certificate". The employee certification rate is 100%, of which 11.5% of the company's management have a bachelor's degree or above. More than 57% have a college degree or above.

In 20**, the company successfully passed the international quality management system certification, and in 20**, it successfully passed the occupational health and safety management system certification and environmental management system certification, laying a solid foundation for the company's long-term development.

Family friendly and detailed services create a high-quality service brand. As a national property management first-level qualification company, Dongchen Property provides customers with the best services and meets their needs. ?Providing customers with the best services? is our creed and our mission, and we closely follow this requirement in actual work. Faced with the various service needs of owners, the company has established a good interactive relationship between property management services and community public services, personalized services and special paid services. It treats every owner with thoughtful and meticulous service and a kind attitude, creating A service brand with the characteristic of "family service".

The company attaches great importance to detail management in management services and achieves a high-quality service brand. In order to clarify and implement the operation and management responsibilities of each management office of the company, improve the quality of property management and operating efficiency, and ensure the realization of the company's annual operation and management goals, the company has formulated a target responsibility letter, which sets service items and standards. For example: in the basic service category, staff are required to patiently and courteously accept community service applications, repair reports, help requests, suggestions, inquiries, complaints and other types of information, keep records, and handle and return visits in a timely manner. In terms of environmental sanitation management, it is required that there be no peelings, paper scraps, cigarette boxes, beverage bottles, plastic boxes and other garbage on the roads and green bushes of the community. There should be no water on the roads. The most useful parts of the house should be kept clean. There should be no random stickers, graffiti, or garbage. Stack up debris; keep stair handrails, rooftops, wipeable public glass, etc. clean; public facilities and equipment should be cleaned and maintained regularly; there should be no sanitary dead corners or safety hazards. The company takes into account nearly every detail of managing a project to ensure owner satisfaction.

In the company’s key service locations, a star-rated service management system has been implemented for positions. Five stars are determined based on employees' monthly assessment scores. Through the quality standardized assessment and the operation of the five-star service management system, the assessment results are linked to each person's benefit salary and performance award, and rewards and punishments are proportional to encourage employees to work hard on detailed services, take up standard posts, do standard work, and fully It mobilized the enthusiasm of all employees, further improved the service quality, and was well received by the owners. The company focuses on people-oriented management services, advocates humanized services, and wins the satisfaction and trust of owners with smiling, affectionate and standardized services.

Building Dongchen’s characteristic corporate culture Gathering strength to promote development and building a corporate culture with Dongchen’s characteristics has been Dongchen Property’s unremitting pursuit for many years. Since the establishment of the company, Dongchen Property has carried out extensive corporate culture construction work and established a corporate culture construction committee with the chairman as director and the party branch and labor union as the leaders. By summarizing and refining the cultural accumulation in the company's operation and management process over the past few years, and constantly improving and sublimating it, a value concept, business principles, business style, entrepreneurial spirit, ethics and development goals with the characteristics of the enterprise have been formed. Based on the enterprise spirit and values As the core of Dongchen's corporate culture system with unique corporate characteristics, corporate culture becomes the program that governs all work and scientific development of the company.

The basic content of Dongchen Property’s corporate culture includes Dongchen’s corporate spirit, Dongchen’s employee work spirit, Dongchen’s core values, Dongchen’s corporate vision, Dongchen’s development strategy, Dongchen’s technology strategy, and Dongchen’s quality. Mission, Dongchen’s employment philosophy, Dongchen’s management philosophy, Dongchen’s social responsibility, Dongchen’s business value orientation, Dongchen’s service commitment, Dongchen’s brand connotation, etc.

By carrying out corporate culture construction, we will adhere to the principle of employee-oriented, establish the basic concept of respecting employees, caring for employees, wholeheartedly relying on employees to run the enterprise, and guiding employees to love their jobs and care about the development of the enterprise, so as to build socialism The fundamental mission of the core value system is to meet the spiritual and cultural needs of employees as the starting point and goal, promote the prosperity and development of corporate harmonious culture, improve the overall quality of employees, and build harmonious corporate labor relations.

In 20**, the company established it as the year of responsibility improvement according to the development strategy.

Through various forms of learning, we can improve employees' sense of responsibility, improve the quality of property services, and fulfill their commitments to society and owners.

Love without borders warms the society and is grateful to *** for building a harmonious park. Dongchen Property is not only a leader in local business, but also a model enterprise with a strong sense of social responsibility. Chairman Li Huashan said: The development of an enterprise cannot be separated from the support and help from all walks of life. It is not only the obligation and responsibility of the enterprise to participate in Guangcai undertakings and other social charities, consciously fulfill social responsibilities, think about the source of wealth, and repay the society. The driving force and conditions for development. The company has recruited more than 4,000 laid-off workers and provided nearly 6,000 jobs. During the May 12 earthquake, the company actively organized its employees to donate money and materials. Chairman Li Huashan personally donated 2,000 yuan. The company has donated 10,000 yuan to special education schools every year since 20**, and also donates school supplies and living appliances to deaf-mute students. The company's charitable deeds have won recognition and praise from all walks of life. In February 20**, the Feicheng City Spiritual Civilization Office awarded the company's chairman Li Huashan the title of "Civilized Star"; in May 20**, Feicheng City Education Bureau specially appointed Comrade Li Huashan, the specially appointed chairman of the company, as the "honorary principal of the special education school". The company And Chairman Li Huashan himself has also been awarded the honorary title of "Sending Flowers to Civilized Units or Individuals" by the Feicheng City Spiritual Civilization Office many times.

Since undertaking the first project - Feicheng Xinhua Building - in March 20**, Dongchen Company has grown from a small property company with more than a dozen people to a staff of more than 6,000 people. A large company; the property management business has moved from Feicheng, a small town, to outside the province. The company has always been steadfast and made steady progress. After being tempered by the market, Dongchen Property's competitive advantage has been steadily improved, and it enjoys a good reputation among its peers and property owners.

Liangbaosi Energy Co., Ltd. is the first modern coal mine built by Feikang Group through strategic transfer investment. Since Dongchen Property took over in 20**, it has provided first-class property services for Liangbaosi Coal Mine. In July 2012, it was rated as "National Standardized Coal Mine Demonstration Base". Taking advantage of this east wind, in 2013, Dongchen Property successfully took over all the logistics work except production at Chenmanzhuang Coal Mine, another mining area of ??Feikang Group.

In 20**, Tongyuan Jinxiucheng Residential Community, which was taken over by the company, won the honorary title of "Excellent Residential Community in Shandong Province Property Management" in 20**; in 20**, it was rated as "National Property Management Demonstration Residential Community" Community?. In 20**, it was awarded the honorary title of "Safe Community (dormitory area) in 20**" by the Feicheng City Public Security Comprehensive Management Committee. In 2013, the company established a "Residential Community Excellence Preparation" leading group, and is now actively applying for the "National Property Management Demonstration Residential Community" for the Daiyue Fengshan City project.

The 88th Hospital of the People's Liberation Army of China is one of the first batches of Class A blood collection and supply hospitals in the entire military. It is one of the first batches of Class A blood collection and supply hospitals in the entire military. It is one of the first batches of Class A blood collection and supply hospitals in the entire military. The confirmed "Aiying Bangzhu Hospital" has a high reputation both inside and outside the military. Shandong University of Finance Oriental College is a school with rigorous school ethos, flexible mechanism, standardized management and distinctive characteristics. It mainly implements full-time general undergraduate education and has a student scale of An independent college with more than 4,000 students. Since taking over in 20** and 2012 respectively, through the efforts and meticulous service of all employees of Dongchen Property, the projects have successively won high praise and recognition from the industry owners.

A hard work, a harvest. Through the efforts and meticulous service of all employees, in 20**, the company was successfully elected as the executive director unit of the China Property Management Association, and was rated as a municipal outstanding company for six consecutive years. Property management enterprise, and won the honorary titles of "Shandong Province Gold Medal Housekeeper", "Shandong Province Service Famous Brand", "Shandong Province Consumer Satisfaction Unit" and "Taian City Consumer Satisfaction Unit"; in October 20**, Dongchen The property management company has also won the impressive achievement of ranking 22nd among the top 100 comprehensive strength enterprises in the 30th anniversary of the reform and development of property management in the country; in December of the same year, it was ranked first among the top 30 comprehensive strength property service enterprises in Shandong Province.

The impressive achievements have attracted a lot of attention from all walks of life. Entering 20**, new projects have come here one after another, looking for Dongchen, the "sycamore tree", to live in. At the beginning of the year, leaders of the municipal party committee and government named Dongchen Property to take over Taodu Pearl and Sannong Building. As a landmark building in Feicheng City, the handover also represents Dongchen Property entering a new stage.

This year, as the company's "responsibility improvement year", we will fully implement responsibilities, maintain the company's overall social image, and meet new challenges.

?Loyalty, collaboration, dedication, pragmatism?. All employees of Shandong Dongchen Property Management Co., Ltd. will work hard to achieve the goal of shaping a well-known property management company and building a leading brand in the industry based on the concepts of "sincere service and humanistic care"! Commentary for the property company's promotional video Part 3

I really do small things. You can rest assured to create big things. Shichuang Property? Good housekeepers around you. Chapter 1: Professional housekeepers are trustworthy. Zhejiang Shichuang Property, formerly known as Taizhou City Shichuang Property Management Co., Ltd. was born out of a dream in the spring of 20**. This wonderful flower in the property industry has become a leader in the industry with its sunshine service, standardized management and rapid development. It is blooming proudly in the vibrant Taizhou, Zhejiang Province. !

Subtitles: After ten years of experience, Zhejiang Shichuang Property Management, a leading enterprise in the modern service industry, has grown into a comprehensive management model of property services and logistics for mid- to high-end residential buildings, commercial buildings, enterprises, governments, etc. , a leading outsourcing expert that uses the integration of computer information and community resources as a platform to create value for customers and is committed to improving the daily quality of life of owners! We are based on the overall business goal of "taking over one property, building a brand, and creating a world". It has won credibility in the market, taken the initiative, and expanded its market share! It has repeatedly won the title of "Top 100 Enterprises in China's Home Service Industry", "Zhejiang Province's Leading Unit of Honesty and Trustworthiness and Industry Service Quality", and "Top 100 Imperial Housekeepers in China's Property Industry" It has national, provincial, municipal, and district reputations such as Quality Service Brand Enterprise?, "Top Ten Property Service Enterprises in Taizhou City", "Taizhou Excellent Property Enterprise", and "Key Enterprise in Wenling Service Industry". It is also a member of the China Property Association and Taizhou Property Management Mr. Cheng Haiyong, the executive director unit of the association and general manager, is the director of the China Materials Association and the vice president of the Taizhou Materials Association!

In order to pursue quality services and build China's first batch of smart communities, the company cooperated with Beijing Huaxia Zhongqing, China's largest home service chain company, in July 20** to establish Taizhou Huaxia Zhongqing Home Service Co., Ltd. and introduced New service model for modern quality homes: housekeeping staff, early childhood teachers, nutritional caterers, health masseurs, elderly care nurses, sonographers, tea sommeliers and other wonderful services to meet the needs of people's quality life: peace of mind, Worry-free, assured, happy and comfortable? Five-level service creates a new height in the property management industry!

The company will take as its corporate development goal to be based in Taizhou, radiate across China, and become the leader of China's new property model. Based on the actual conditions in different regions and fields, we continue to launch innovative models and value-added services, with brand building as the core, and are committed to building a first-class, internationally leading comprehensive property management company worthy of your trust!

Chapter Chapter 2: The caring team of quality stewards is never satisfied with the status quo and always pursues better! With the mission of improving the daily quality of life of the owners and the service spirit of "I really do small things, you can rest assured to create big things".

People-oriented and quality-oriented! The company consists of planning and development department, marketing department, investment management department, human resources department, administrative affairs department, property company, housekeeping company, catering company, etc.

The company has gradually formed an innovative, learning, capable and efficient team: here, every founder integrates personal gains and losses with team honor, company interests, and customer value, and the company advocates people-oriented humanity. The management model advocates an open, fair and fair talent competition mechanism, focuses on the cultivation of employee quality and the creation of a sense of belonging and value, constantly provides space for learning and growth, and enables people to make the best use of their talents! Here, real innovation is A professional skills training school for property management talents at all levels, it realizes one-stop recruitment, training, placement and employment, and continuously delivers high-quality talents. It cooperates with the Western Advanced Vocational Training School to establish Taizhou Huaxia Zhongqing Vocational Skills School to carry out engineering studies. Poverty alleviation and student aid activities fulfill the corporate responsibility of giving back to society!

We have always adhered to scientific management, continuously improved services, actively pioneered and innovated, and enhanced owner satisfaction rates; we always adhere to the principle of "exceed expectations and impress customers". High-quality service standards, tailor-made system solutions for each customer, design special teams and technical personnel, provide personal butler services, and strive to become a comprehensive logistics service provider in property, catering, consulting, housekeeping, daily necessities, etc.; uphold Professional advantages, brand advantages and scale advantages have further improved various systems and work processes, promoted the standardization, standardization, institutionalization and professionalization of company management, and won the full trust and praise of owners, customers and all walks of life! Quality, thoughtfulness, Everything we do is just to make you more satisfied and at ease!

Chapter 3: Sunshine Butler’s love and warmth for thousands of families. Sunshine Butler’s dedicated service and love for thousands of families are the driving force behind all our work. ; It is the foundation of trust and the core of service!

Over the past 10 years, we have always built a career space for employees to survive and develop based on reality, created the most valuable living space for customers, and cooperated with our partners *** Together we build a friendly cooperation space, build a harmonious and sustainable living space for society, and fulfill our service commitment of delivering a safe community to residents at any time and anywhere, truly realizing the idea of ??"I do small things, you can rest assured and create big things". Service spirit!

Shichuang people believe that stability, pragmatism and keen innovation are the only way for enterprises to bravely compete at the top of the industry. A small step now will lead to a big step in the future of the company, just like a song of Shichuang , compose a unique chant that belongs to the real innovation property and describes the real innovation people themselves! The journey of real innovation needs to be witnessed by you and me together? Today, the real innovation people are providing wholehearted quality management and warm sunshine service to thousands of families. Work with the owners to create an ideal home and living space that is harmonious, comfortable, warm, environmentally friendly, safe and mutually respectful! Facing new challenges, Shichuang once again issued a clarion call for expedition and formulated three-year and five-year plans for the company's development. Strategic goal planning for the year and ten years, be pragmatic and win every step!

Conclusion: Real creation + good steward around you!

I do small things, you Rest assured and create a great cause! Thank you to everyone who has supported the development of Real Property along the way. We will continue to condense quality with wisdom, build a team with love, serve millions of families with sunshine, and strive to become a wonderful flower that will always bloom in China's property industry. Let Shichuang Real Estate be a truly good steward around you!