Work plan for property services during May Day holiday.

In order to ensure the orderly and effective development of things or work, it is often necessary to make plans in advance according to specific conditions. A plan is a written plan made after comprehensive consideration of factors related to things or problems. So do you know how to write a standard plan? The following is my work plan for property services during the May Day holiday. Welcome to reading. I hope you will like it.

On the eve of the May Day holiday, in order to strengthen the internal work management during the Labor Day and the May 4th Youth Day, the company formulated a property service work plan in advance to prevent and reduce all kinds of accidents in property management projects, ensure the safety, peace and stability during the holiday, and let the owners have a happy and peaceful holiday. At the same time, it is also a good day to further promote the integrity construction of China's property service enterprises, strictly perform contracts and serve the public. The relevant matters of strengthening property services during the holiday season are hereby announced as follows. I hope that all projects and posts will be strictly implemented and put in place.

First, strengthen duty and implement responsibilities.

The property should arrange a special person to be on duty 24 hours a day to ensure smooth communication and answer complaints and repair calls at any time. We should adhere to the system of enterprise leaders and project managers to ensure smooth communication. It is necessary to clarify responsibilities, promptly accept inquiries and complaints from owners and property users and make records. Find problems and solve them in time, try to solve them in the bud, and report serious problems to relevant leaders and departments.

Second, seriously investigate and make plans.

During the festival, the property shall arrange technical personnel to check the use of * * * waste parts and * * waste facilities and equipment and the hidden parts of the project, and repair them in time when problems are found, so as to ensure the normal use of facilities and equipment during the festival. Make emergency plans for emergencies such as maintenance, elevators and fire fighting, and every staff member should master the process of emergency plans. When major problems and accidents occur, the emergency plan should be started immediately. Enterprises and project managers should rush to the scene at the first time, do a good job of coordination and report the situation in time.

Third, departments should link up and strengthen services.

All departments and personnel should be linked and cohesive with each other, properly handle practical problems raised by owners and users, and avoid conflicts with owners due to internal connection problems.

1, strengthen maintenance service, pay attention to timeliness, qualified rate and satisfaction rate.

We should do a good job in the daily maintenance of the property in accordance with the contract. Ensure that urgent repairs and repairs arrive at the site according to the time agreed in the contract, and make an appointment to arrive at the site according to the time agreed by both parties to ensure the timely maintenance rate, the qualified rate of maintenance quality and the satisfaction rate of the owner.

2, strengthen order maintenance, do a good job of vehicle guidance.

It is necessary to rationally deploy personnel and strengthen safety precautions. The guard room has a special person on duty 24 hours a day to patrol according to the contract. For motor vehicles entering the project, the registration and replacement system will be strictly implemented, and special personnel will be arranged to manage the vehicle grooming and parking order during the festival to ensure the safe driving of vehicles and smooth roads. In the central monitoring room, 24-hour safety monitoring should be implemented and recorded in time, and corresponding measures should be taken immediately when problems are found.

3. Strengthen maintenance management to ensure the normal operation of equipment and facilities.

Water, electricity, elevators, monitoring and other equipment personnel should be on duty on time, in accordance with job responsibilities, work standards and related norms, strictly abide by operating procedures, and make operation records, inspection records and maintenance records to ensure the normal use of facilities and equipment used in the property.

4. Strengthen cleaning services and create a clean living environment.

During the festival, the cleaning staff should ensure that they arrive at their posts on time and provide cleaning services in accordance with the contract. In particular, it is necessary to do a good job in hardening the ground and primary and secondary roads in the community; Cleaning of public corridors, handrails and garbage facilities; Clean up fireworks and firecrackers in time; At the same time, garbage removal should be done every day, and there should be no overflow of trash cans and bins. Through the hard work of the cleaning staff, we will provide a clean, tidy and comfortable living environment for the owners.

Fourth, carry out convenience services and create a festive atmosphere.

It is necessary to actively carry out convenience service activities and take the initiative to help old model workers, martyrs, disabled people and poor families solve problems in property management services. During the festival, we should actively cooperate with the owners to carry out various forms of community cultural activities to create a happy and peaceful May Day holiday atmosphere.

Fifth, do a good job of warm tips and strengthen publicity and reporting.

Warm reminder

It is necessary to make full use of community bulletin boards and other forms, give warm reminders during the two festivals, and announce the hotline of government functional departments related to the normal life of the owners. Do all kinds of tips.

Strengthen publicity and reporting

Attention should be paid to discovering and collecting all kinds of good deeds and typical cases that actively serve the owners during the festival, and paying attention to summing up.