Experience of quality service of power supply

Quality service is the need of society, the need of enterprise development and the symbol of civilization. The following is my "Experience of Power Supply Quality Service" for your reference only. Welcome to reading.

Experience of high-quality power supply service (I) In order to fully implement the spirit of video teleconference of the power supply service upgrading project of State Grid Corporation and provincial companies, strive to implement the purpose of "four services" and enhance service awareness and level, our company actively carried out the discussion activity of "Quality service is the lifeline of State Grid". The following ideas are available for reference:

First, focus on safety and strive to build a standardized safety service culture for power customers.

State Grid Corporation of China is not only an important state-owned enterprise with capital-intensive, talent-intensive and technology-intensive, but also an enterprise with the largest number of customers, the widest coverage, the highest service level and the highest service requirements. In modern society, electric energy has become a product that the whole society cannot get rid of. Therefore, it is the bounden duty of employees in power enterprises to provide first-class quality service to power customers. To establish the corporate culture of electric power enterprises, it is also necessary to take providing high-quality services to electric power customers as the top priority of cultural construction. Safety is the lifeline of electric power enterprises. In view of the power supply safety management of high-risk users, Manager Wang requested that the respective responsibilities of the company and users should be further clarified in strict accordance with the regulations, and notice should be given in place when high-risk users are involved in power failure. The power consumption of high-risk users should be reported to the relevant government departments at any time, and the original records should be kept. For users who do not meet the requirements, if the emergency power supply is not configured as required, power will not be sent. Attention should be paid to the management of user dispatchers and regular training should be organized for users on duty. In view of the project of stimulating domestic demand by rural power grid, Manager Wang stressed that it is necessary to strengthen supervision and inspection, and every county company on the construction site should send personnel to ensure that it is always under effective control. It is necessary to formulate specific measures to strictly distinguish the respective safety responsibilities of rural power departments and county companies to ensure that there is no dead end in safety management. Only when safety management is in place can we provide high-quality and efficient power for power customers and society.

The quality service of electric power enterprises is closely related to the improvement of economic and social benefits and the development of enterprises themselves. In order to do a good job of quality service persistently, we must build a heavy service culture within the enterprise instead of rushing headlong into it. First, continuously strengthen the quality training of all staff, promote the safe production of enterprises and improve the health level of equipment with the construction of "safety culture". Without the guarantee of enterprise safety production and first-class power grid facilities, providing customers with high-quality uninterrupted power supply can only be empty talk. Second, it is necessary to strengthen the construction of service standardization, so that the quality service work has "laws to follow and rules to follow". Only in this way can we avoid the disorder of service, prevent the service from not being in place, and avoid "ignoring the promise but not trusting the customer", which will have a negative impact on the enterprise. The third is to strengthen the efficiency of service work, not only to put an end to wrangling between internal departments, but also to prevent delays and improper inaction of departments and employees. To achieve this goal, the construction of "service culture" must be linked with the implementation of rules and regulations. The improvement of employees' quality, the transformation of power facilities and the promotion of distribution network construction are combined and attached, so that the cultural construction of power enterprises becomes running water and has roots.

Two, combined with their own positions to improve the concept of "quality service is the lifeline of the state grid".

First of all, we should put customers first, keep in mind the corporate philosophy of "people-oriented, loyal to enterprises and contributing to society", treat people sincerely in service, learn to smile, and serve with "high quality, convenience, standardization and sincerity", reflecting the high-quality connotation of "standardized process, efficient service, social satisfaction and good brand image". As a service window dealing directly with customers, the customer service room must implement the power supply commitment system. Clean and elegant business environment, friendly and enthusiastic service personnel, standardized first-class corporate logo, and high-quality and comprehensive service content can all bring good feelings to customers. In daily business handling, we should always take the important thought of "xxx" as the guide, focus on quality service, honesty and trustworthiness, focus on improving professional ethics and family virtues, earnestly strengthen ideological and moral construction, strengthen internal management, carry out quality services to the outside world, and sincerely satisfy customers with smiles.

Third, strive to improve their service awareness and level, and make their due contribution to the construction of the company.

First, the service awareness of all staff needs to be strengthened. Both inside and outside the company should have a high-quality service concept and take care of the overall situation. Second, through training and guidance, improve the communication ability and skills between people and departments. Third, the management of quality services should be normalized.

In short, "excellent service is the lifeline of the State Grid". Only by constantly improving the level and consciousness of quality service, further strengthening the sense of responsibility and harmonious implementation can we promote the company's by going up one flight of stairs.

Experience of quality service of power supply (2) With the increasingly fierce competition in various industries, especially in China's power supply industry, whoever has advanced information technology, scientific management methods, unique corporate culture and excellent service with excellent value for money will be in an invincible position in the competition; Otherwise, it will be eliminated in the competition. From this, we can easily see the importance of corporate culture and quality service to power supply. Only by building our own unique corporate culture, enhancing core competitiveness, providing value-added services, meeting the growing needs of customers and retaining customers can we gain a foothold.

Through this study of quality service, I clearly understand what service is. Service is to wear the customer's shoes with the feet of the server. In other words, I want to think from the customer's point of view and meet the customer's needs. This is a service. And how to provide quality service to customers? This requires me to have a good sense of service and professional attitude, and achieve five diligence: eye diligence, oral diligence, ear diligence, hand diligence and leg diligence; Four good: good professional image, good service attitude, good service skills and good inquiry and answer; Three not afraid: not afraid of dirty, not afraid of fatigue, not afraid of trouble; Learn to be grateful and considerate of customers, think for customers, gain insight into opportunities, and complete the best service before customers express themselves.

Through this study, I understand the classification of customer needs, the different needs of different customers in different situations, and learn to distinguish these needs by observing words and observing colors, and provide different types of services for different types of customers according to the differences of customer types. By studying the standards and skills of service, I learned the workflow of power supply industry and the handling skills when encountering special situations (such as customer complaints). I understand the function and significance of smiling, and at the same time, I deeply understand that an excellent enterprise employee should have a good personal image, regulate his behavior with manners, work and daily etiquette, and keep himself a professional and elegant temperament all the time. I learned three communication skills (observation, listening and language), and understood that effective communication should be based on sincerity, starting from the heart and communicating with customers with love, so as to win the hearts of customers. In a word, attitude determines everything. Details determine success or failure. Smile changes fate. Culture creates brand. Communication starts from the heart. Politeness travels around the world. Service creates the future. These seven short sentences are exactly what I learned the most from this study.

Although the short study has ended, the real test for me has just begun. In the future work, I will, as always, be diligent, loyal, rigorous and pioneering, arm my mind with the advanced service concept I have learned, face the work with a positive and good attitude, serve customers with an elegant professional image, and improve my business skills and service skills through continuous learning.

Looking at the world and looking forward to the future, I will face the challenge with a brand-new attitude in the competition of the future society. In the process of operation and service, I will correct my mentality, treat customers with a smile and tolerance, impress customers with love, and create a brilliant future for electricity with quality service.

Experience of quality service of power supply (3) Speaking of service, service is any behavior or performance that one party can provide to the other party, which is basically intangible and does not lead to any ownership. In the electric power industry, high-quality service is very important, which can not only create benefits for enterprises, but also continuously enhance corporate image and build corporate brands. However, to establish an image and build a brand depends on the window. Power supply station happens to be the front window of power supply enterprises, which not only provides customers with qualified electric energy, but also provides customers with corresponding quality services in various ways, making power customers feel convenient, reliable and timely.

Actively promote the construction and promotion of customer service technical support system, and create a business demonstration window. It is necessary to take the opportunity of standardizing marketing management, speed up the hardware construction of power supply window, make unified planning, unified deployment and reasonable arrangement in combination with the actual situation of enterprises, and gradually extend the relevant customer service technical support system and advanced service means to power supply stations, so as to comprehensively improve the service level of power supply stations. At the same time, we should pay attention to the software construction of power supply station, make up for the shortage of hardware with strict rules and regulations, neat instruments, civilized language, standardized behavior and skilled skills, and achieve the purpose of quality service.

The quality service of power supply station mainly adheres to the service tenet of "people's power is for the people" and the service policy of "high quality, convenience, standardization and integrity", and strictly fulfills all commitments of power supply service. Adhere to the service concept of "customer demand as the starting point and customer satisfaction as the end point", actively carry out quality service activities, so that customers can use satisfactory electricity, understand electricity and rest assured electricity.

First of all, as an electric power employee, we should serve the people with full enthusiasm and full spirit. Customers are God, and our survival depends on customers' awareness. There is no reason not to serve customers, and there is no reason to be above customers. Secondly, we should have the idea of worrying about customers' urgency and thinking about customers' thoughts, and provide customers with high-quality, convenient, standardized and sincere services in time. Third, we should pay attention to customer satisfaction. Take customer satisfaction and dissatisfaction as the standard of inspection work, and advocate the concept of "overall satisfaction". In fact, what service brings to customers is a feeling. When the service exceeds customers' expectations, customers will be satisfied. This is quality service, and it is a service that makes customers feel satisfied. Constantly improve customer satisfaction, and strive to build a high-quality civilized service system that meets the needs of local economic development and customer needs. Fourth, a smile is not enough for quality service. Smiling can dilute the strangeness between people, shorten the distance quickly in the process of contact with people, and leave a beautiful and profound impression on people. Smile is an attitude towards life and work, a silent international language without translation, and a unique link to communicate the soul and enhance friendship. But for the power industry, just smiling is not enough. It is necessary to put it into action, so as to achieve "uninterrupted service when power is cut off, and the power cut is not limited to the truth". We must constantly improve the service attitude and mode, and establish all customer-centered service concepts. Further strengthen the power supply capacity of the power grid, improve the quality of power supply, improve the reliability of power supply and the qualified rate of voltage, so that our customers can enjoy the best service.

In a word, excellent service is the need of society, the need of enterprise development and the symbol of civilization. Improving quality service will create social and economic benefits for enterprises, and will continuously enhance the brand value of enterprises. If you don't change your mind, you can't provide quality service, you don't have enough knowledge in your mind, it's difficult for you to improve quality service, you don't attach importance to it in your mind, and you can't do it well. Therefore, only by doing a good job of quality service can we adapt to the needs of the times, meet the needs of the market, satisfy customers and win customers.

Experience of quality service of power supply (IV) After more than one month of internal training in power supply companies, one month of centralized training in municipal companies has also ended, and we have also entered our own posts to continue on-the-job training. Here, I want to talk about my experience in training.

In just two months of training, we received military training, corporate culture introduction, teamwork training, and elites from various departments taught relevant rules and regulations and our own experience. After training, our physique and perseverance have been improved; Knowledge has been updated; Team spirit has been improved; Sentiment has been cultivated. I have benefited a lot and have a deep understanding.

First of all, we should strengthen team spirit. In the intensive training, the municipal company specially invited Mr. xx, a famous lecturer of Youce, to conduct team cooperation training for us. In the study, I deeply realized that the communication between people, mutual learning among colleagues and team spirit are the keys to our success. In my future work, no matter where I am, I can't do without the whole team, because a drop of water will dry up when it melts into the sea.

The second is to keep learning new knowledge, new ideas and new methods. Usually at work, I will reflect on the problems existing in my operation in time, strive to cultivate and strengthen my spirit, and strive to improve my ability in all aspects. This training has enabled us to have a deeper understanding of our jobs and the company's superior resources, so as to adapt to our jobs more quickly, give full play to our initiative, make full use of the company's superior resources while doing our job well, and create benefits for the company with the greatest effect. The rapid development of the company is also our personal development.

Third, we should strengthen the mastery of professional knowledge. As an electric worker, my major is electricity, and mastering the professional knowledge of electric power is the basis of our work. Only by strengthening the mastery of professional knowledge can we better serve the company.

This training is rich in content, diverse in forms and obvious in effect. Through teachers' profound and incisive theoretical exposition and witty quotations, we have broadened our knowledge horizons and improved our ideological understanding, which is of great significance to arming our minds and promoting our work, and at the same time, it has enhanced our confidence and strength in doing a good job.

The power industry is full of rising sun, and power enterprises are not afraid of difficulties, unite and cooperate, make selfless contributions and dare to innovate. Build a great wall of steel to ensure the safe operation of power grid with practical actions. Let's practice hard in our ordinary posts and sing the theme of youth for the bright future of the power industry.