What are the official reception etiquette?

As a civil servant, you should have good qualities. Reception etiquette can not be ignored. The following is the content of the official reception etiquette I collected for you. I hope I can help you!

Official reception etiquette: be enthusiastic when receiving guests.

When it comes to enthusiasm, some people may say that this is a cliche. Some textbooks for secretarial work have stated that we should warmly receive guests, stand up and say hello with a smile, send tea, have a cordial conversation and give a satisfactory answer. Yes, these schemes are all summed up from work practice, which is completely feasible and necessary. Besides, everyone can do it, and everyone has done it. However, these fixed programs can easily make us do a series of actions to complete these programs without thinking. * * * For example, the etiquette waiter in the hotel should welcome guests mechanically and walk slowly. In my opinion, as an office worker, especially the person in charge of reception, in addition to the above reception procedures and etiquette, we must also receive guests warmly and harmoniously with a sincere heart. It is natural to combine these schemes summarized from work practice with the quality, efficiency, courtesy and service skills of the reception staff. Let tourists not feel affected at all, do not feel that there are reception programs, and let guests feel the warmth of their families and feel at home. * * * Guests who are travel-stained can wash their faces first * * *. * * * First impression * * *

Official reception etiquette: be considerate in receiving guests.

It is not enough to do a good job of reception, but also to make careful arrangements for guests and provide thoughtful service. The so-called careful arrangement is to make a detailed reception plan in advance, and thoughtful service is to implement the reception plan with full enthusiasm and efficient work.

1, when making the reception plan, be clear about the situation.

First of all, we should understand the purpose and requirements of the guests' visit, such as learning the contents of the discussion, the specific places to go and the people to visit.

The second is to master the basic situation of visiting guests. * * * Such as the number of visitors, position, gender, age, nationality, duration of stay, and whether the visitors have had contact with the staff of the department. In these cases, we should be confident, which is the basis for making a good reception plan.

When making the reception plan, we should make careful arrangements.

First of all, we must arrange the greeters. According to the principle of reciprocity, we can arrange 1-2 the leading comrades of our unit and the comrades responsible for this reception, or the heads of our local area, department and office as plenipotentiaries according to the positions of the main leaders of the other party and the number of visitors.

Second, it is necessary to arrange the vehicles for welcoming and seeing off, take into account the location, quantity and articles carried by the visiting guests, arrange the vehicles appropriately, and pay attention to leaving room.

Third, we should arrange study visits. This is the main part of the reception plan. It mainly includes two aspects: First, study and discussion activities. The second is to visit and inspect activities.

Regarding the arrangement of learning forum activities, the following factors can be considered:

A, determine the number of seminars, the main content, if you need to prepare materials, you should inform the relevant departments in advance to make preparations. B, according to the main contents of the symposium and other participants, determine the participants of this unit and coordinate in advance. C, arrange the exact time of each forum, and determine the location of each forum according to the number of participants.

Regarding the visit and inspection activities, we can consider them from five aspects: a. Determine the visit and inspection points and accompanying personnel, and coordinate in advance. B the general arrangement of the visit and inspection is: introduction, brief discussion, field visit and inspection. C, the arrangement of the visit activities should be compact, and there should be a detailed schedule. If you don't know the important visit activities or key points, you should go there in advance, which is often called "stepping on the spot", so that the arranged visit schedule is accurate and feasible.

The fourth is to make good accommodation arrangements. Accommodation arrangement is not only an activity to provide living conditions and service guarantee for guests, but also a cultural exchange activity. It is an important way for guests to understand and understand the cultural history and local characteristics of the reception area and an indispensable key link in reception work.

Accommodation arrangements The selection of reception hotels and guest houses should pay attention to the following aspects: ① It is conducive to official business and convenient for official activities. Including the choice of hotel environment. (2) Meet and reflect the reception standards. ③ Hotel facilities, installations and services should be safe, hygienic and comfortable, and have a reliable official reception atmosphere. ④ The image and brand of the hotel is a microcosm of the coordinated development of local material, political and spiritual civilization.

Catering arrangements. Catering arrangements, especially banquet arrangements, should not only strictly implement the standards of official reception and banquet, but also ensure food hygiene and nutrition, which has distinctive local characteristics. For example, if you visit Dongting Lake in the south, you can arrange a series of fish seats and a series of wild vegetables and green foods, so that guests can learn about the local economy, customs and food culture and feel special and novel reception through "eating". In the arrangement of catering, we should base ourselves on local resources, "local" out of fine products, out of characteristics. The more national it is, the more cosmopolitan it is.

Official reception etiquette: be rigorous in receiving guests.

Regarding rigor, we should pay attention to two issues: first, policy. Don't answer some policy or sensitive questions rashly, and don't talk nonsense or talk big according to your own ideas and opinions. To these questions, we should act in strict accordance with the policy and give a unified answer. For some immature or different experiences, the pilot units should tell each other the truth, not just one side of the story. The second is confidentiality. We should establish a strict concept of confidentiality and keep our mouths shut about some issues that need to be kept secret. If a guest asks such a question, we should politely refuse.