Classification of tobacco monopoly grades

The credit rating management of cigarette retailers involves three important links: legal identity identification system, rating evaluation system and management service system. These three links need to be supported by a large number of basic data, and it is necessary to make full use of information technology in credit rating management and establish a database to make management and service more standardized and standardized.

Unified coding to realize the electronization of retail household files

First of all, we should strengthen the construction of retail household file database. Through the development and application of monopoly information software, the following purposes can be achieved: First, the licensing procedures are strictly and standardized, and the online application, online audit and network management of licenses are realized, so that the procedures for retailers to obtain legal identity are more open and fair. The second is to unify the coding rules of retailers, establish electronic files of cigarette retailers, and issue smart ic cards to each retailer, so that retailers with legal status have electronic marks. Thirdly, retail household files are divided into static information and dynamic information. Static information includes basic information, management information, personality information and image information. Dynamic information includes license registration change information, illegal information, monopoly inspection information, visiting and delivery information and dynamic sales information. Fourthly, inspectors use PDA to collect market inspection information, and realize online supervision and management of inspectors' inspection in place. With these basic information, monopoly managers and marketers can query, understand and master the overall situation of retailers conveniently and quickly, and provide comprehensive basic data for credit rating management.

Secondly, we should strengthen the dynamic management of retail households. First, through the joint efforts of monopoly inspectors and visiting sales and distribution personnel, we will put the responsibility on people, fully understand the retail households in various regions, and fully grasp the basic information such as registration and change of retail licenses. Through exclusive marketing, Qi Xin should make concerted efforts to ensure the consistency of monopoly and sales data. Second, we should seize the favorable opportunity of unified replacement this year and realize that the entrance and exit of retailers are controlled by monopoly management information system. Third, different supply standards are implemented according to the credit rating. At present, the customer classification implemented in sales should be gradually unified with the credit rating management implemented in monopoly, and different credit ratings should be distinguished, and different supply services and monopoly management standards should be implemented.

Third, do a good job in the rational layout of retail households. According to the relevant laws and regulations, we should actively strive for the attention of the local government, strengthen the positive contact with the administrative department for industry and commerce, and formulate relevant regulations on rational layout in light of local conditions. The rational layout of the work should not be rushed for success, but must be steadily promoted, giving full consideration to the social bearing capacity and vulnerable groups such as the disabled.

Automatic scoring to achieve standardization of credit rating.

Standardize the principle of credit rating. Credit rating is a comprehensive evaluation system for retailers. In the past, the classification of household registration management only divided ABC into three categories according to the illegal behavior of retailers. Its main shortcomings are single evaluation standard, unscientific and random manual classification, and it is difficult to match the level of sales customers. The original classified management only belongs to the category of monopoly laws and regulations, and credit rating needs moral constraints. It is necessary to cultivate and support a group of loyal and stable cigarette retailers, encourage and support a group of honest and law-abiding business households, expand sales and improve efficiency by formulating new credit rating standards. Accordingly, it is necessary to increase the requirements for retail business scale, business format, store appearance and reasonable layout, and divide the integrity level of retailers into five levels, which are basically connected with the sales customer level, that is, on the basis of the original scoring system for illegal retailers, the first is to change the "category" to "level". Secondly, there are three grades in A, namely AAA, AA and A, plus five grades of B and C. AAA corresponds to the franchise stores and chain stores to be established in sales, which is the basis for the tobacco industry to directly enter the retail industry; AA-level is a demonstration household of honest management, and the main standard is that there is no record of violation of laws and regulations within 2 years, the business area is more than 10 square meter, and the monthly sales volume is more than 5 pieces. These two levels are approved by the Tobacco Monopoly Bureau and the Administration for Industry and Commerce, publicly listed and publicized through the local news media. The reason why it is designated as a good faith demonstration household is mainly to distinguish it from other A-level households that are generally law-abiding but have a small business scale; Class B and Class C are business households with illegal records.

Standardize the criteria for dividing credit grades. Unified formulation of the "measures for scoring violations of laws and regulations of cigarette business households". In this method, firstly, the nature and circumstances of illegal behaviors of retailers verified by monopoly inspection and punished according to handling procedures are converted into component values respectively, which are automatically correlated by computer software to realize scientific, standardized and standardized scoring. The second is the combination of "controlling tobacco according to law" and "winning trust with sincerity". Laws and regulations require scoring for violations of laws and regulations, and business scale, business format, store capacity and appearance, price tag and other contents belong to the requirements of civilized business ethics. The two are organically combined for comprehensive evaluation. Third, the score should be managed dynamically, and a warning should be given when the score reaches 10; If it reaches 20 points, it shall be ordered to suspend business for rectification and the business department shall stop supplying; 30 points for revocation of license. The scoring system is cumulative, and no annual clearing is implemented. If there is no new illegal behavior for more than half a year, the system can automatically subtract the record score. This not only embodies the requirements of strict law enforcement, but also embodies the principle of combining punishment with education, which has both strict access system and illegal and untrustworthy exit system. The fourth is to match the customer level of the sales department. As the retailer's credit rating declines, so will the customer's rating. Therefore, the visiting sales and distribution personnel should cooperate with the monopoly inspection, grasp the scoring situation of retailers' illegal behaviors in a timely manner, and promptly warn and remind them. * * * Make joint efforts to strengthen publicity and education for retailers, so that they can realize that illegal and untrustworthy operation will cause losses to their required sources, varieties and operating benefits, and even revoke their licenses, and bear legal responsibilities.

Carrying out credit rating management is the carrier for tobacco industry to establish market credit system, strengthen industry self-discipline and publicize tobacco image. As the tobacco monopoly administrative department and cigarette sales department, we should actively change our concepts, strengthen our service awareness, adhere to positive publicity and guidance, not only "do business", but more importantly "do market", and establish a brand-new image of the tobacco industry through the carrier of credit rating management.

First of all, we should change the concept of "emphasizing management over service". Monopoly management belongs to the category of administrative law enforcement, so it is necessary to strengthen service consciousness, enforce the law in a civilized way, and resolutely change from the past "management, restriction and pressure" to "education, guidance and service". In fact, more than 90% of retail households are law-abiding business households, and should mainly provide legal and regulatory services and supervise delivery. We should adhere to the principle of "education norms first, then punishment", and implement the monopoly exemption system and the first minor violation of the law without punishment system for honest demonstration households. Through the computer management information system to analyze the dynamic situation of retail households, targeted to strengthen market inspections, focusing on increasing the monitoring and inspection of retail households who often violate regulations.

The second is to promote more humanized service and management methods. On the basis of strict screening and scientific evaluation, 1000 large and medium-sized supermarkets and 1000 cigarette retail enterprises with no bad records within two years were selected as credit management demonstration households (AA level), and the Tobacco Monopoly Bureau and the Industrial and Commercial Bureau awarded bronze medals. Monopoly management should change the concept of "big households" and create conditions for honest and law-abiding business households to expand sales and improve efficiency. It is necessary to provide more humanized and personalized services for honest retailers, such as offering flowers to model households on their birthdays and subscribing to newspapers. Through the civilized law enforcement and enthusiastic service of monopoly inspectors and visiting sales and distribution personnel, the concept of monopoly and administrative law enforcement will be transformed into concrete measures of high-quality service, which will guide and standardize the operation order of cigarette retail market, provide consumers with high-quality cigarettes and create a good atmosphere for social reconstruction of credit system.

The third is to strengthen the supervision and management of sending and visiting sales. A good business order should be maintained by the rule of law and honesty. We should not only ask the managed party to operate in good faith, but also pay attention to internal integrity. While earnestly fulfilling the mission entrusted by national laws and regulations, we should do business integrity and service integrity. Industrial and commercial enterprises should "win the trust with sincerity, win with quality and provide excellent service", especially for honest demonstration households, the sales department should ensure their supply and reasonable profits, especially if the supply is tight, priority should be given to supply. This is the key to ensure the success of the activities of honesty demonstration households and even the management of honesty level, and to benefit the honest business households. Guide the establishment of market credit system and credit concept, and at the same time let the untrustworthy pay high costs for their untrustworthy behavior.