New ideas for serving patients

New ideas for serving patients

New ideas for serving patients. Medical staff are people who save lives and treat diseases as their profession. Studying medical science and technology is a sacred thing. This profession is also what we call the angel in white. At work, you must not only have excellent abilities but also have ideas that keep pace with the times. Here are some new ideas for serving patients. New idea for serving patients 1

Make the bedside card appropriately vague

During the stay in the hospital, the patient's name, condition, and information about the patient's condition and information about the patient's condition and the number of visits during hospitalization are often clearly marked on the bedside card. The patient's relatives and friends can see the patient's privacy information on the bedside card at a glance, which is inevitably embarrassing. About 30% of the citizens who provided suggestions suggested that in today's era of paying attention to personal privacy, whether the hospital's bedside card can also have a "protective color". On the basis of soliciting the opinions of the patients, some conditions that are not clearly stated can be vague.

The full name of the patient is "patient"

"A few days ago, I took my son for a physical examination, and the doctor wrote the name 'patient' on the report. I felt very Uncomfortable." When making suggestions about the hospital's humanized services, Ms. Li, a citizen, said.

Like Ms. Li, she is quite dissatisfied with doctors calling people who come for consultation “patients” and “patients”. More than 20% of citizens who called our hotline pointed out that in modern society The demand for physical health is higher. It is not necessarily true that you are sick before you go to the hospital. Sometimes you just go to the hospital for consultation on how to ensure that your body is running healthily.

More warm reminders for hospitals

Nearly 20% of citizens said that when going to some large hospitals to see a doctor, their biggest feeling is "Why are there so many people and so few reminders?" Ms. Huang, a citizen, recalled that she once waited for three hours to see a doctor. When it was her turn, it was already the doctor's noon off-duty time.

She said dissatisfiedly: "Obviously there will be a number of people registered at the hospital registration window, so when the experts see the doctor, can't the hospital provide more warm reminders and inform the doctor of the waiting time?" Some citizens pointed out that some hospitals, despite their walls, There are prompts such as hospital ward guides and experts' consultation status on the day, but some prompts are often lagging behind, which delays patients' time.

There are more ways to register.

Many citizens also said that it is really difficult to register for medical treatment in some hospitals in the city. Sometimes there is a long queue in the morning, but in the end The expert account was not registered. Mr. Liu, a citizen, suggested that the hospital could provide more registration channels. In addition to registering at the window, could it also provide multiple reservation methods such as landline phone, mobile phone text message, and online, so as to be as close to the daily needs of citizens as possible.

Medical records are networked

When calling the hotline, many citizens lamented: "Every time I see a doctor, I buy a medical record book. Sometimes I clean it up. Clear out a bunch of medical records from different hospitals. "Mr. Chen, a citizen, suggested that now that air tickets are available electronically, the hospital's medical records could also have electronic versions, so that the patient's medical records between hospitals can be communicated online to facilitate timely medical treatment for patients. Retrieve relevant information.

The preferential treatment channels for the elderly are smoother

Some citizens also suggested that buses and parks have corresponding preferential treatment measures for the elderly over 70 years old. Do hospitals also provide preferential treatment measures? Special "preferential treatment channels" can be opened for the elderly who seek medical treatment in the city, such as priority for medical treatment, free outpatient registration, etc.

Pay more attention to details

Some citizens called and said that compared with the past, the hospital’s infrastructure has undergone great changes, but some details are not considered. Complete. Mr. Lan, a citizen, suggested that the hospital can improve some details for special groups such as elderly patients and pregnant women, such as more toilets in the bathroom, more seats in the queue area for pregnant women, hooks for hanging infusion bottles in the toilet, and design in the ward corridors. Places to dry clothes, etc. fully reflect the humane side of the hospital.

Prepare different plans according to the weather

Ms. Xu, a citizen, also said that when she went to the hospital for hospitalization in summer, the hospital did not have mats, the air conditioning was not effective, and she felt very hot. She suggested that hospitals should prepare different plans according to the characteristics of different solar terms, start summer vacation plans in summer, and pay attention to the warmth of wards in winter.

Interns should ask for permission to observe.

When Ms. Liu, a citizen, went to the hospital for treatment, she had the experience of being watched by several hospital interns. She suggested that student internships are important, but can they inform the patients first and ask for their consent before observing, because not everyone wants to be watched by strangers while seeing a doctor.

Minimize pain during postoperative recovery

Some citizens also pointed out that after patients enter the hospital, they hope to reduce pain as quickly as possible and to the maximum extent, rather than increase pain during examinations and operations. Unnecessary pain. Can hospitals adopt more new medical technologies to reduce unnecessary pain during patient treatment? New ideas for serving patients 2

Measure 1: Strengthen the concept of "quality service", closely focus on the service tenet of "patient-centered, exchange true feelings for understanding", and conscientiously implement welcome, etiquette, The five medical guidance functions of consultation, guidance and triage provide enthusiastic and proactive services and provide convenient measures.

Measure 2: Open a green channel for life rescue. After social assistance and critically ill patients arrive at the hospital, medical staff will immediately start treatment without any formalities; 120 ambulances will transport the patients throughout the entire process. Since some inspections in the new hospital area have not yet been completed, Perfect, 120 ambulances transport patients to the old hospital area for examination throughout the entire process, and nurses accompany them throughout the process, making it convenient for patients to seek treatment and achieve zero distance between doctors and patients.

Measure 3: The outpatient service desk has enhanced the awareness of proactive service, "step forward, proactively serve", treat patients as relatives, and provide patients with warmth, comfort, and care from physical to psychological aspects. Thoughtful humanized service.

Measure 4: On the road of "warm-hearted service", we have been working hard to improve patients' medical experience. In order to improve the satisfaction of outpatient services, the outpatient department has carried out training on hospital service etiquette. The training is provided by the outpatient department Department Director Zhou Yumei presided over the training, and all outpatient nurses participated in the training.

Outpatient services are the forefront of medical services provided by hospitals. While creating a clean, beautiful, warm and harmonious medical environment, hospital services are also productivity. Compared with medical quality, service quality can more directly demonstrate the performance of the entire hospital. image. New ideas for serving patients 3

When caring for patients, you must pay attention to the following points:

First, you must be patient. No matter whether one half of a couple is hospitalized and the other half is accompanying them, they must be patient, because hospitalized patients often become emotionally unstable due to discomfort, so they should try their best to comply with the patient's wishes and cooperate with the doctor for treatment.

Second, be flexible and resourceful. To take care of patients, we need to cooperate with doctors and help patients adjust their mentality. In this way, patients will actively cooperate with treatment.

Third, you must have a positive and optimistic attitude. Adjust the patient's bad mood and do not let the patient's mood infect you. You must maintain a positive and optimistic attitude so that the patient is full of hope for recovery.

Fourth, the service must be considerate. You must have a hard-working spirit, try your best to meet the patient's requirements, help the patient eat and drink well, and follow the doctor's instructions to help the patient do some auxiliary exercises and some massage that is conducive to recovery.

Fifth, be careful and careful. It is best to accompany the patient every time he or she gets an injection or medicine. Check the name of the injection and medicine taken on the prescription form to avoid any mistakes.