Six short personal work summaries for property managers during the probation period

Property trial period summary 1

It has been more than a month since I applied to become a front desk employee. Being able to become a front desk staff of xx property makes me I feel very fortunate about this. I also know the importance of doing this job well and keep in mind the leadership's teachings. I can usually do a good job at the front desk and do a good job at the front desk. Even in my spare time, I will strengthen my study in this area and work diligently. I can humbly ask colleagues for advice in areas I am not good at. I can clearly feel that my work ability has been greatly improved at this stage. Here is a brief summary of the property front desk work for more than a month as follows.

I will conscientiously convey information and keep corresponding records. When I receive flyers or email messages, I will promptly notify relevant department personnel. This will prevent any negligence during the operation of the property. After all, some important information is very important to property development. Even when I am very busy, I will record this information, and I will feedback the recorded information to the department leader before leaving get off work. According to the leader’s instructions This way I can prepare myself for the follow-up work. This working method of planning before taking action allowed me to make a lot of progress during the trial period, and I will also think about improving work efficiency to improve the existing working methods.

Pay attention to the improvement of service levels and receive visiting owners or customers. In addition, maintaining the image of the property causes me to attach great importance to my own service in my daily work. As a front desk staff, I should be at work. Pay attention to my own image and satisfy customers or owners through the display of good services. In addition to the external image, I also pay attention to the improvement of internal quality, that is, improving the quality of work to help owners or customers solve their doubts. Whenever I receive a complaint, I will promptly Carry out processing and inform the owners of the progress, so that the owners can feel the care of the property staff. Paying attention to the opinions of the owners and doing their job well is the direction of my current efforts.

Although I can complete my job well, there are still many bad habits that need to be corrected. The main reason is that I feel boring when there are no specific tasks. The emergence of this situation shows my love for front desk work. The level is not enough, and such a work attitude can easily lead to unnecessary negligence in the future, so I have to strengthen my self-discipline and understand how to adjust my own state, maintain my enthusiasm for front desk work, and actively do the corresponding work. For front desk work, Doubts should be consulted with colleagues in a timely manner to resolve them. For me, by paying attention to front desk work, I can make more progress in xx Property.

Struggle in the workplace is very important for one's own development. I will continue to keep in mind the teachings of the property leaders and do a good job at the front desk. Working hard for the development of xx Property is what I need to do in the front desk work.

Property trial period summary 2

Time flies so fast. When I touched the keyboard and made the last call, it was already 21.35. No matter how late it is, the owners will have to rest or be busy working on some project, so they can no longer make phone calls. Because this is a reminder call and because I also need to rest.

I picked the seeds of the purple flower tree, like the long stems of the seeds of the velvet tree wrapped with beans. Sometimes the tiny thorns on the branches and leaves stung my arms, which immediately swelled up. , I don’t care at all.

I made grates for installing rainwater ditch manhole covers to prevent fallen leaves and cigarette butts from falling into the ditch. I didn’t care that the iron mesh would scratch my arms when rolled up.

I waved the broom at the exit of the garbage truck because the autumn rain wet the ground and the mud brought in by the wheels polluted the park roads, and I needed to clean away the traces.

I have personal experience in completing the three grassroots service tasks of landscaping, maintenance and cleaning in three days. The safe experience is the welcome greeting in the morning. I replaced the morning greetings of the children who love to be late in customer service. Now, I have replaced the security guard at the gate. I am alone and have personal experience in order for the park to meet the standards for the provincial quality residential demonstration community project.

This is what everyone does.

I remember that when I first came to the park as a customer service supervisor and a business supervisor in the corporate department, I recorded that the lawn at the junction between the north ring and the central route of the park was often run over by motor vehicles, and the grass had withered and the loess was exposed.

I participated in the whole process of leveling the grass, carrying the discarded stone bricks that I personally dismantled, and laying them on the flat ground to create three parking spaces. I also moved a one-ton modeling stone and used the earthen method to flatten it. Use the lever to roll it to the opposite side of the road. Ingeniously, my ability to speak at a loss for words is astonishing.

I met a pregnant woman who was in urgent need of a taxi. I directed the safety officer to find a taxi with all his strength. I met two elderly people who couldn't make calls and walked to the management office for help. I came to help them solve their problems. Go to the owner's house to solve the leakage of rain water and climb up to the roof of the house where the ladder is not enough to show sincerity and disobedience.

Treat every owner with confidence, hard work, vision and smile, leaving an impression of generosity, humility, implicitness and intimacy on the owner. Show understanding, care and love for the owner. The relationship with the owner changes from unfamiliarity to intimacy, estrangement to harmony, dissatisfaction to satisfaction, and irritation to smile.

Smiling is an indispensable skill for real estate practitioners, and they must be sincere and kind from the heart. Dedicate a sincere smile to every owner and provide every owner with thoughtful service. Enthusiasm and persistence; respect others and owners, and never look down on anyone or any owner.

Sincerity makes you invincible, your heart must be careful; your words must be sincere; your words must be true; sincerity comes from your heart.

We xxx people have to pay attention to details, which means paying attention to every person and every owner. Pay attention to the different needs of each owner and their concerns, big and small.

Each of xxx's six-hearted services can be embodied in matters large and small. I reflect often. The charging rate is the most important economic indicator of customer service work, but the ease and difficulty of charging are concentrated in doing things for the owners, doing large and small things, and doing good things for them. The charging rate is the accumulated result of doing things.

Why should owner satisfaction be above 90%, why should the quality of the park be of high standard, and why should it be better than the city’s and the province’s? Company bosses have been doing big things.

This is a project that has been running for nearly two years, but it still does not have the feel of a mature community. The problems of new personnel and limited knowledge are highlighted. The customer service staff will be faced with more and more problems. The smart ones have to drop the sesame seeds and hug the watermelon tightly. The honest customer service staff have to start with small things one by one and get stuck in practical work. Trivial matters are real estate work. Characteristics, doing small things bit by bit is the essence of being a real estate agent.

I’m afraid everyone knows and doesn’t know what is big or small in real estate work. It is easy to clarify the concept of the owner's matters, and the demands for complaints are also very clear. However, there is really no difference in the size of each owner's appeal, because it is the difference between the owner's actual interests and personal experience. The customer service staff feels that When the matter comes into the hands of real estate agents, it is wrong for you to differentiate between big and small. This is a fatal flaw in the service industry.

I know I am already a customer service supervisor. When I push down or postpone a question, I know that this is an unqualified customer service supervisor and an unqualified real estate agent.

Service and management. Property work relies on service and management, and quality is our property satisfaction and recognition. Improve customer satisfaction, be responsible for daily customer reception, accept customer repair reports, complaints, suggestions, etc., and arrange relevant personnel to handle them. That is, in order to ensure the owner's satisfaction, under the requirements of the "Property Service Entrustment Contract" and ISO9000 quality system requirements, be responsible Comprehensive work on basic services such as equipment, maintenance, greening, cleaning, and security in the park. Responsible for customer communication, receiving repair reports, complaints, suggestions, and coordinating the handling of remaining project issues, etc., determining owner satisfaction and collecting property service fees.

Property trial period summary 3

I graduated from xx University, majoring in xx. I started working at xx property in xx month xx, 20xx, and my current position is customer service specialist. The several-month trial period of entering the property management company is coming to an end. Since I started working, under the careful cultivation and guidance of the leaders of the unit, and through my continuous efforts, I have achieved great development and huge gains, whether in thinking, study or work. During this period of work and study, I have a relatively complete understanding of the property; I have a relatively clear understanding of the development process and management of the property as well as personal job responsibilities. In the process of getting familiar with the work, I also gradually understood the core values ??of integrity, diligence, pragmatism and innovation in property management, adding new vitality to the company's steady development.

The following is my self-assessment during the probation period, which is also a summary of my work performance.

At work, my main position is customer service specialist. At work, I strive to do my job well and improve work efficiency and work quality. In addition to doing my job well, I cooperated with the data specialist during the preparation of xx and used my own advantages to help him develop a series of tables to summarize the relevant data. During the period of learning and mastering customer service-related skills, I strictly required myself and studied the business assiduously. With such a firm belief, I strive to become an expert. It laid a good foundation for the smooth development of my future work.

In terms of study, we strictly demand ourselves, correct our work attitude, and combine theory with practice; thereby improving our own strengths and ideological and cultural qualities, including the cultivation of knowledge in life. Good living habits, a fulfilling and organized life, a rigorous attitude towards life and a good life style, being enthusiastic and generous, honest and trustworthy, willing to help others, having your own good principles for doing things, and being able to get along with colleagues.

Ideologically, consciously abide by the rules and regulations of the property management company, and insist on participating in every training of the property management company. I am required to be proactive, care for every brick of the property, and devote myself to study and work with a rigorous attitude and positive enthusiasm. Although there are tears of success and the bitterness of failure, the increasingly fierce social competition has also made me fully Recognize the importance of becoming an excellent worker with comprehensive moral, intellectual and physical development.

Although it only lasted a few months, the gains gained in the process are indelible, which is inseparable from the help of the unit leaders and colleagues. I always firmly believe that no matter how bright a match is, it will only produce a small amount of light. But if you use a match to light a pile of matches, it will burst into flames. I hope to use my bright youth to ignite every guest and inspire my colleagues to contribute to our cause, make progress, and create a better tomorrow. Of course, I still have shortcomings and shortcomings in my work. I will continue to work hard and study hard, and I will try my best to do it in the future. We need a spirit of transcendence in our work. I believe that through hard work, our work will get better and better.

Here, after reporting on the work and experience during the probation period, I would like to take this opportunity to formally submit a request to the company leaders for a full-time job. I hope that the company leaders can make a comprehensive consideration of my work attitude, work ability and performance based on the requirements of a regular employee. I am willing to contribute all my strength to the vigorous development of the company.

Property Probation Period Summary 4

I, xxx, entered xx on x, x, 20xx, and it has been three months since then. During this time, with the care of my leaders and the help of my colleagues, I learned a lot, which was of great benefit to my life development. For this, I would like to express my heartfelt thanks to all leaders and colleagues.

During the short but long probation period, I carefully studied the company's articles of association, strictly performed my personal responsibilities, reassured the leaders, and satisfied the owners. The summary is as follows:

1. Study diligently, summarize and improve

When I first entered the company, I was entrusted with the important task of being the engineer in charge of on-site maintenance in Districts 10 and 11.

Faced with so many owners, it was my first time to come into contact with the service profession. I was not very familiar with the business, so I couldn’t help but feel worried and worried about my work. I didn’t understand many things very well. I feel that "every line is like a mountain", but on the other hand, I feel that there is still a long way to go.

But this worry quickly disappeared with the care of the leaders and the help of colleagues. When encountering difficulties, everyone is very patient and provides guidance: whether it is taking the owner to inspect the house, checking the problem points and repairs on the inspection form, giving feedback to the owner to sign for re-inspection, holding a morning meeting, or writing and sending letters, basic etiquette, and collecting photos for on-site evidence collection, etc. , have received the support of all colleagues, especially the front desk information staff, who have generously helped me many times.

Everyone knew that I was new here, and they took special care of me. Every time, someone kindly reminded me not to miss anything, and even taught me step by step how to cancel orders and close problems... Everything about it made me very happy. move. The philosopher said that a perfect team is the guarantee of success. In the big family of Charming, I deeply feel this.

In order to integrate quickly, I carry a small notebook with me. When my colleagues remind me of something, I write it down on the spot, and then read it frequently to keep myself alert; I often summarize my own shortcomings, learn from the strengths of others, and improve myself. business level.

From not understanding to understanding, from beginner to meticulous, I have received praise and support from many owners, which makes me very happy and feels that my efforts have been rewarded.

2. Dedication, dedication, and enthusiastic service

I just came to be responsible for districts 10 and 11, which happened to be centralized delivery.

When taking the owner to inspect the house, I carefully answered every question raised by the owner, and explained in detail the planning of the community, the brand of interior decoration materials, and the precautions for house maintenance. Record the dissatisfaction points raised by the owners in detail, and promptly distribute the problem points on the home inspection form to each subcontractor for repairs; notify the owner of the completed problem points for re-inspection, and sign the inspection form.

Most of the owners are very satisfied with our services. Our work has been praised by the owners, which also adds a touch of glory to the xx team.

After the house was delivered, as the owner’s occupancy rate increased, more and more problems were reported for repairs. After receiving a repair report every time, I quickly go to the site to check, confirm the non-man-made damage, fill out the repair plan and inform the owner, then send an order to the worker to arrange to enter the owner's home for repairs, and sign the owner's signature for confirmation after completing the task. Then he has been responsible for entering the house repair platform to cancel orders and closing the problem points on the company's cm website.

3. Act impartially and treat others sincerely

Sometimes the owner does not pay attention to the man-made damage caused, such as watering flowers in a house, causing the floor to swell and deform, and the owner calls to complain about the quality of the materials we use. question. When I encounter this situation, I will explain it after the on-site inspection. No matter whether the owner yells loudly or sarcastically, I will treat it with a sincere attitude.

The Bible says that when others are burning with anger, you can only extinguish it by treating them calmly. Most of the owners will be influenced by our attitude. I believe that if you treat others with a sincere heart, they will also put themselves in your shoes. The company's system cannot be disrupted. Only if you are not in chaos, others can't mess it up.

4. Be rigorous and meticulous, and discipline others and yourself

Whenever you go to the owner's house, whether the owner cares about it or not, you must wear shoe covers. People politely say "the house is messy, so there is no need". matter, whether an individual abides by the company's system is another matter. One time when I was doing maintenance at a house, the owner had a cheerful personality and seemed to be a well-educated person. When he smoked, he also handed it to the construction workers. I resolutely stopped "you can't smoke or smoke in the owner's room." The host advised us, "Rules are no more than human relationships." I replied, "Rules are no more than human relationships." The master laughed, no longer forced, and praised us xx as "self-disciplined people will always be respected."

5. Caring for the owners and giving timely feedback

With the service idea of ??"thinking about the owners and being owner-centered", after every repair, I call the owners to ask if they are satisfied. , what needs to be improved. Frequent communication with owners also enhances mutual trust and understanding.

Sometimes the enthusiastic owners also give some small gifts, such as mineral water, snacks, etc. I am deeply grateful and never accept "Serving everyone is my job responsibility." Also The owner posted praises on the Charming Forum and even wrote a poem to express his gratitude to her, saying, "He has a dashing and heroic demeanor, and solves problems while talking and laughing... We are connected by thousands of people, and who says women are inferior to men?" With such elegance, I can only thank him for his love.

Although I am younger and have limited work experience and limited experience, I will give full play to the advantages of young people such as being studious, hard-working, and energetic, and strive to become an outstanding talent and contribute to the company. Contribute to development. With the care of leaders and colleagues, I will be more confident in doing maintenance work.

Property Probation Period Summary 5

I became a probationary employee of the company in 20xx. When I first came to the company, I was worried about not knowing how to do a good job; but the company is relaxed and harmonious. The working atmosphere and the united and progressive corporate culture allowed me to quickly adapt to the company's working environment. In the work of this department, I have always been strict with myself and completed every task assigned by the leadership in a conscientious and timely manner. If you don’t understand something, humbly learn from others and ask for advice, and constantly improve and enrich yourself, hoping to make greater contributions to the company.

Of course, as a new employee, it is inevitable that there will be some small mistakes that need to be corrected by the leadership; but as a lesson from the past and a teacher from the future, these experiences have also made me mature and considerate when dealing with various problems. Be more comprehensive and prevent similar mistakes from happening. Here, I would like to specially thank the leaders of the department for their guidance and help, and thank them for reminding and correcting the mistakes I made in my work.

With the help of what I have been doing since I entered the property company, I have become a qualified employee who can work independently. For this, I would like to express my sincere gratitude to my leaders and colleagues for their concern. Now I will briefly summarize and report my thoughts, work, and study in the past three months:

Since I came to the company to take over the leadership and with the help and guidance of the department manager, I have slowly gained a more systematic knowledge of the matter. I understand that my personal quality has also been greatly improved. However, despite this, I still made many mistakes during my work due to my carelessness. I will definitely make corrections actively and never make the same mistakes again. I will try my best to do my best. Try to do a good job. The following is my summary of these three months of work:

1. Actively complete the relevant work assigned by the leader, and seek solutions to the problem from the leader in a timely manner if there are any problems at work. If you do not understand, just ask , strive to do a good job.

2. The work should be consistent with the actual situation. Do a good job of investigating the level of work beforehand, analyze the key points and difficulties of the work, do a detailed analysis, and know yourself and the enemy so that you can win every battle.

3. Consider the problem comprehensively, grasp the work as a whole and not miss out every detail. When encountering unknown problems, never brush them off, ask the question thoroughly, and thoroughly Make the problem clear and avoid laying hidden dangers for future work.

4. Take the initiative to complete the work. For the work arranged by the leader, you must complete it in a timely and accurate manner. For the work that the leader has not arranged, you must take the initiative to discover the work. Only in this way can you reflect your subjective initiative. Rather than becoming an execution machine.

In short, during these three months of work, I deeply realized that it is very important to have a harmonious and progressive team. It is very important to have a positive and majestic company and leaders as employees. The driving force for progress, seeing the rapid development of the company, I feel deeply proud and proud, and I am even more convinced that this is the place where I can achieve my goals and reflect my life value. Therefore, I will work with a humble attitude and full enthusiasm. Do my job enthusiastically, create value for the company, and look forward to a bright future with the company!

Property Probation Period Summary 6

I joined the company on December 7, 20xx. According to the needs of the company, I currently serve as a security guard in the xx community and am responsible for the security of the community. I work seriously, carefully and have a strong sense of responsibility and enterprising spirit. I am diligent and enthusiastic about work. I have a cheerful personality and am willing to communicate with others. I have good and skilled communication skills and strong teamwork ability. I have a sense of responsibility. Strong, really complete the work assigned by the leader, able to cooperate fully with colleagues in the company, and get along harmoniously and harmoniously. Now that I have joined the company, I have made certain progress with the enthusiastic help and care of the company leaders and colleagues.

Taken together, I feel that I still have the following shortcomings and deficiencies:

1. I am highly individualistic in thought, more casual, and appear to be unscrupulous and undisciplined. Be modest and prudent, respect and obey;

2. Sometimes you are not competent enough in doing things, and do not pay attention to restraining yourself in your words and deeds;

3. You still do not exert enough initiative in work, and you are not interested in your work. The foresight and creativity are not enough, and there is still a certain distance from the leadership's requirements.

In my future work and study, I will further strictly demand myself and humbly learn from company leaders and colleagues. I believe that with my high sense of responsibility and self-confidence, I will be able to correct these shortcomings and strive for success. Make greater progress in all aspects. According to the company's rules and regulations, probationers can be hired as regular employees of the company after passing the probation period. Therefore, I specifically applied to the company: I hope that I can be given a qualified evaluation based on my work ability, attitude and performance. Turn me into a regular employee on time.

Come here to work. My biggest gain is that I have made great progress and improvement in professionalism, ideological realm, professional quality, and work ability, which also inspires me to continue to advance and improve in my work. I understand that the company's bright future depends on everyone's efforts to create it. I believe that with the joint efforts of all employees, the company's bright tomorrow will be more brilliant. In my future work, I will work harder and make progress and contribute all my strength to the development of the company. I hope the superiors will approve the change.