Model essay on work plan of hospital outpatient department in 2023 (selected 5 articles)

How to write the work plan? Many people have no experience in writing work plans for the first time. Here, I have compiled the hospital outpatient demonstration work plan in 2023 (five selected articles) for the reference of friends in need.

Part 1: Work plan mode of hospital outpatient department in 2023 1. Strengthen nursing safety management, improve nursing risk prevention measures, effectively avoid nursing risks, and provide patients with high-quality, safe and orderly nursing services.

1. Implement all rules and regulations: regular and irregular inspections, supervision in place, and supervision and inspection records.

2. Strengthen safety awareness: when unsafe factors are found in the work, remind them in time and strictly implement the "four don't let go".

3. Strengthen the management of key periods, such as night shift, middle shift and holidays. Implement flexible shift system, reasonably match the old, middle-aged and young people on duty, and pay attention to cultivate the cautious and independent spirit of nurses when they are on duty independently.

4. Classified management: Classified management is carried out according to the nurse in charge-nurse-new nurse (1 year)-practical nurse, so as to strengthen the training, study and education of new nurses and improve their professional ability.

5. Improve nursing records and reduce potential safety hazards: standardize nursing records and conscientiously implement the "cross principle" in nursing records, that is, objectivity, truthfulness, accuracy, timeliness and completeness.

6. Strengthen nurses' own occupational protection: organize general nurses to learn relevant knowledge, formulate occupational exposure reporting system, occupational exposure prevention measures and specific treatment measures and processes after occupational exposure.

7. Improve the nursing emergency risk plan: pay attention to cultivating nurses' emergency ability in daily work, make a retrospective evaluation of each emergency work, draw lessons from it, and improve nurses' ability to deal with emergencies.

The second is patient-centered, advocating civilized and high-quality service, strengthening nurse-patient communication, improving patient satisfaction and avoiding nursing disputes.

1, guarantee and improve the convenience measures, the responsibility lies with people, and handle problems in time when found.

2. Strengthen service awareness education and improve the concept of humanized active service. Continue to implement the code of conduct for nurses, implement civilized language for nurses in daily work, and improve the quality of health education.

3. Seriously implement the notification procedures before and after clinical treatment, respect patients' right to know, and relieve patients' concerns.

4. Hold a symposium on holidays every month, distribute patient satisfaction questionnaires, praise and encourage nurses with high service quality, and criticize and educate nurses with poor service quality.

Three, regular and irregular nursing quality inspection, to maintain the continuous improvement of nursing quality.

1, give full play to the role of nursing quality control group, and conduct quality inspection every week, so as to find problems in time, correct and deal with them in time.

2. Constantly revise and improve various nursing quality standards, organize learning, and implement various nursing work according to the standards.

3. The head nurse conducts regular and irregular quality inspections, analyzes the reasons for the deficiencies and makes timely rectification, so as to strengthen the service awareness and quality awareness of nursing staff.

4, on a regular basis to the quality control team, the head nurse quality inspection, nursing department quality inspection feedback comprehensive analysis, find out the reason, formulate feasible corrective measures, and check the implementation of the rectification.

Chapter II: The work plan of the hospital outpatient department in 2023 is about to begin. Under the leadership of the hospital, the outpatient department will continue to carry out the party's mass line education practice activities as the carrier, take social needs, mass satisfaction and the needs of the hospital's own development as the standard, adhere to the goal of "three good and one satisfaction", take "building a harmonious society" as the direction, take patients as the center and serve patients wholeheartedly. Innovate the service concept, further strengthen the outpatient service management, provide safe, effective and high-quality services for patients, continue to pay close attention to the outpatient medical quality management, strive to improve the social and economic benefits of outpatient service, and make the outpatient service develop healthily, stably and sustainably. Now, a 20-year work plan for outpatient service is formulated.

First, strengthen the education of situation and tasks, carry out the activity of "taking patients as the center and improving the quality of medical services" in depth, and promote the standardized, scientific and standardized management of hospitals. Seriously study the health legal norms and medical reform policies, clarify the objectives, tasks and difficulties, further enhance the sense of urgency and competition, and seek development in difficulties. Complete the mandatory work assigned by the hospital leaders and obey the work arrangements of the hospital leaders.

Second, strengthen the sense of professionalism and responsibility, firmly establish the concept that development is the last word, actively publicize through various channels and ways, constantly improve social awareness and trust, strive to create a good social work environment, and promote the sustainable development of outpatient work. Further improve outpatient rules and regulations, continue to promote the implementation of various forms of appointment registration system, open outpatient information, ensure medical staff to make visits on time, implement convenience measures, reduce the waiting time for medical treatment, rationally allocate medical resources, strengthen the coordination mechanism between outpatient and auxiliary departments, improve the response ability of outpatient emergency warning mechanism, build a harmonious doctor-patient relationship, and create a safe and warm medical environment.

The third is to strengthen the education of hospital purpose and concept, so that all outpatient staff can realize that outpatient service is an important part of the hospital. It is necessary to enhance service awareness, establish a people-oriented service concept, constantly optimize service methods and service attitudes, improve service quality and update service concepts. Adhere to honest service. By strengthening outpatient management and perfecting measures, we can provide patients with satisfactory medical services and gain more sources of disease through patient propaganda. Improve people's awareness of disease prevention and health care through health education, and improve people's sense of identity and trust in hospital services.

Fourth, strengthen the education of interest view. In the service, we should not only do on-demand examination, on-demand treatment and on-demand medication, but also try to reduce the economic burden of patients, strengthen the concept of benefit, actively guide patients to rational consumption, pay attention to income structure and improve the efficiency of outpatient service. In the aspect of clean government, the hospital service commitment standard is strictly implemented, and all outpatient staff strictly follow the ten forbidden standards of medical ethics issued by the Ministry of Health in their work to prevent unhealthy practices in the pharmaceutical industry.

Fifth, pay attention to the ideological education of collectivism, national unity, health guards and eliminating extremism, so that outpatient staff can fully realize that they are part of the collective, firmly establish the team spirit of rejuvenating and humiliating the hospital, consciously safeguard the interests of the hospital, consciously safeguard national unity, and have a sense of the overall situation, so that outpatient staff can unite, respect, trust and unite with each other.

Six, continue to pay special attention to medical ethics education, safety work, education outpatient staff consciously abide by the law, abide by professional discipline, strict self-discipline. It is necessary to strengthen the study and training of outpatient staff in a planned way, strengthen professional study, and take the "three basics" exam to improve the professional quality and self-quality of outpatient staff. Improve the awareness of medical safety, hospital safety, fire safety, traffic safety and personal safety of outpatient staff, and do a good job in implementing relevant rules and regulations to ensure hospital safety.

Chapter III: Work Plan of Hospital Outpatient Department in 2023. In the past 20 years, the outpatient nursing work will closely focus on the work objectives of the nursing department, with the improvement of nursing quality and service level as the primary task, people-oriented, strengthening the management of nursing service quality, rallying people's hearts, enhancing the vitality and vitality of outpatient nursing work with new ideas, new ideas and new measures, and accelerating the development of the department. Make the following annual plans:

First, focus on improving the quality of nursing.

Objective: All the nursing quality reached the standard: the nursing quality of high-risk departments was ≥90 points, and the qualified rate was 90%; The intact rate of emergency drugs was100%; The qualified rate of disinfection and isolation quality is 100%.

Measures:

1, strengthen supervision, follow up the quality of nursing in all areas of outpatient service every week, and make timely rectification when problems are found.

2. Analyze and improve the quality of outpatient care every month to achieve continuity, and strengthen and promote the standardization and standardization of nursing services as a whole.

3. Incorporate the nursing quality into the assessment scheme, so that the assessment can reflect the work quality and efficiency indicators as much as possible.

The second is to improve the service attitude and enhance the hospital image.

Objective: The quality of outpatient service has been improved compared with 20 years, and the average satisfaction rate is over 90%. Measures:

1. The activity of "Evaluation of Medical Guidance Service Mode" has played a great role in mobilizing the enthusiasm of medical guidance work after one year's trial. In 20__ years, the outpatient department will continue to carry out evaluation activities, and on this basis, expand its thinking, increase service items, and truly "take patients as the center" to facilitate patients.

2, 20__ years for the image of outpatient service personnel, formulate corresponding reward and punishment measures. Starting from the group image, outpatient medical staff are required to dress neatly, be full of energy, have a kind expression, have a kind attitude, speak softly and act steadily.

3. Improve the service level. It is necessary to greet patients, thank them for their cooperation, apologize for their shortcomings, treat patients with warm, considerate and family-like care, inform patients, and carry out health education on their diseases. Continuously improve the cultural quality and accomplishment of nurses, so as to improve patients' satisfaction.

The third is to strengthen training and improve the technical level.

Objective: The qualified rate of standardized training and examination for nursing staff was 65,438+0,000%, and the practical operation ability was greatly improved.

Measures:

1, according to the characteristics of outpatient service, formulate a standardized training plan in line with the actual situation of outpatient service, and conduct comprehensive and systematic training for nurses in various forms;

2. Organize departmental business study once a month, including service concept update, marketing awareness, preparation and precautions before relevant inspection, intravenous drug use allocation, common skills in using operation specifications, etc.

3, three times a month for department nurses basic theoretical knowledge and operation examination;

The fourth is to improve the level of safety management.

Objective: To reduce the occurrence of nursing adverse events, and the incidence of nursing accidents is zero.

Measures:

1, concentrate on nurses' study every month, strengthen nursing safety education, and enhance the awareness of law and self-protection. The contents include observing and analyzing the illness, checking and executing the doctor's advice, and studying health regulations and laws.

2. Strengthen quality control, ensure that prevention is in place, check the implementation of each shift every day, correct and analyze all kinds of hidden dangers found in time, and put forward effective and feasible preventive measures.

3. Strengthen the communication between nurses and patients and their families, fulfill the obligation of informing, and minimize the occurrence of nursing disputes.

Five, keep up with the pace of the hospital, to carry out traditional Chinese medicine nursing.

Objective: The qualified rate of TCM nursing technique operation is ≥90%, and the qualified score is 90 points.

Measures:

1. All staff participated in the series training of knowledge and skills of traditional Chinese medicine and integrated traditional Chinese and western medicine in the nursing department (training time100h), and the participation rate was ≥ 90%;

2. Plan to learn TCM nursing routine, TCM nursing operation rules and rehabilitation and health guidance with TCM characteristics, so that nurses can master and use them skillfully.

Chapter IV: Model essay on the work plan of hospital outpatient department in 2023 continues to consolidate its own shortcomings in outpatient nursing work through learning. Although outpatient service is equivalent to being stationed in a fixed area, it needs to show its own nursing level, and it needs to give reasonable answers whether it is patient registration or drug prescription, especially in places where you are not familiar with outpatient service, and you need to make corresponding study plans to get promotion. In many cases, outpatient nursing needs to reflect its own professionalism and ability to deal with people, although it must continue to be consolidated through its past performance and ability in outpatient work.

Use spare time to review the nursing knowledge learned in the past and master it skillfully. In fact, if you are engaged in outpatient service for a long time, you will easily lose your nursing ability. Therefore, you should use your spare time to review your nursing skills and consult other colleagues, but you can't delay your outpatient work to have a more comprehensive development. In fact, you also have many unique learning opportunities. Especially in the long-term contact, you can know the information of various common drugs in detail, in addition, you should also know the provisions of medical expenses reduction and exemption, so as to better serve patients. Being able to handle the outpatient work in this area without mistakes means that the level of self-care has been improved.

Actively participate in the nursing knowledge training organized by the hospital and make corresponding notes. Although there are not many opportunities for this kind of training, we should make good use of it to find out our shortcomings in nursing work. On the basis of not affecting normal work, consult the head nurse more and master more practical skills. For the improvement of nursing level at this stage, we can only spend more energy on learning, and try our best to solve the problem of less practice opportunities in outpatient nursing. Otherwise, we will probably transfer to other departments in the future.

Although this work plan has many shortcomings, it can reflect the urgency of improving nursing level, but even so, we must try our best to make corresponding achievements in outpatient work to show our own value.

Chapter 5: Model essay on the work plan of the outpatient department of the hospital in 2023 1. Under the leadership of the head nurse, the routine nursing work in outpatient department was completed seriously.

Second, be responsible for the preparation work before and after the opening treatment of stomatology, closely cooperate with the doctor's treatment work, and prepare the required items and instruments.

Three, familiar with the role and usage of commonly used instruments, drugs and materials.

Fourth, actively and efficiently assist doctors in diagnosis and treatment, and be responsible for keeping the dental department clean and quiet and maintaining the order of treatment. During the diagnosis and treatment, do a good job in oral hygiene education and maintain good communication with patients.

Five, cooperate with the disinfection room for disinfection and sterilization of instruments, and check the validity of disinfection;

Six, conscientiously implement the rules and regulations and technical operation routine, strict inspection system to do a good job of succession, to prevent accidents.

Seven, in the process of diagnosis and treatment, strictly abide by the aseptic operation procedures and four-handed operation principle;

Eight, responsible for receiving the materials and instruments of the responsible consulting room, replacing and supplementing them in time, ensuring complete and sufficient support, making clinical diagnosis and treatment convenient and efficient;

Nine, every day after work is responsible for completing the health work of the responsibility clinic, turn off the power supply and water supply, and replenish consumables;

Ten, obey the head nurse's work arrangement, work in strict accordance with the scheduling time, and obey the work transfer;

Eleven, responsible for the end of each month to complete the responsibility area of material inventory and consumables report accounting.

Post work standard:

1, loves nursing work, has a kind attitude and is proactive.

2. Mastering nursing skills,

Job qualification:

1. Comply with national laws and regulations and the rules and regulations of the Center.

2. Be proficient in operation skills and love your job.

3. Have a nurse qualification certificate.