Details of EMS (Postal Express Service)

EMS ("Express Mail Service") is a postal express mail service, which is an international mail express mail service managed by the Universal Postal Union and provided by China Post in China.

This business enjoys priority in customs, aviation and other departments. It provides users with high-quality international and domestic emergency letters, files, financial bills, commodity samples and other files and articles.

Basic introduction Chinese name: postal express delivery service mbth: opening time of express delivery service:1980 July 15 official website:: ems/ customer service telephone:1183 service concept: full-speed global main business, background advantages, brands, advantages and disadvantages. China Post Express Logistics Company, which mainly provides EMS services in Chinese mainland, is a wholly-owned company directly under China Post Group Corporation, mainly engaged in international and domestic EMS express business. It is the earliest express service provider in China and the largest operator in the express delivery industry in China. The company has nearly 10,000 employees in China, and its EMS business covers all cities and counties in China and extends to Asia. The EMS express delivery service of China Post started at 1980, and the business volume is increasing year by year, and the business types are constantly enriched. In addition to providing domestic and international express mail services, EMS has successively launched high-end services such as early morning delivery, next-day delivery, international commitment service and limited delivery in the province, and provided value-added services such as payment collection, recipient payment and flower etiquette express delivery. Background Advantages EMS Express has a leading air and land transportation network. Relying on China Post Airlines, an overnight air distribution network with Nanjing as the distribution center has been established, with more than 20,000 special express vehicles. The most extensive network system provides strong support for EMS express delivery to achieve next-day delivery and next-day delivery between more than 300 cities across the country. EMS Express has an efficient and developed mail processing center. There are more than 200 processing centers in China, including 30,000 square meters in Beijing, 20,000 square meters in Shanghai and 37,000 square meters in Guangzhou. At the same time, each machining center is equipped with advanced automatic sorting equipment. China Post's largest air express logistics distribution center in Asia with advanced technology and equipment was also built and put into use in Nanjing in 2008. EMS Express also has leading information processing capabilities. An information service platform with more than 300 cities in China as the core has been established, which can connect with the UPU inquiry system and realize the global tracking inquiry of EMS mail. A real-time information query system with website, newsletter and telephone is established. Postal air EMS has been adhering to the core service concept of "wholehearted, full speed and global", providing customers with fast and reliable door-to-door express service to meet the multi-level needs of customers and society to the greatest extent. In 2005, it won the awards of "Top Ten Satisfied Brands of China Consumers", "Top Ten After-sales Services of National Famous Products" and "Gold Award of Express Information System and Service Specification in China Freight Industry". Its brand China EMS has many brands. (See the picture on the right for details) Advantages and disadvantages of the second-class logo 1, EMS can be said to be the most widely covered express delivery in China, reaching major cities in China in 4 days and counties and towns in 5 days. 2. Strong network, with more than 2,000 self-operated outlets nationwide. You can go anywhere. 3, EMS limited delivery, very fast. 100 express delivery between cities can be delivered. 4. The loss and damage rate of goods in 4.EMS has been kept below 1%, and the safety is high. In order to ensure the quality of customer service, EMS stays open on legal holidays and delivers goods to the door every day (except rural holidays). Disadvantage 1, insufficient pricing flexibility, and weak competitiveness in the face of private express price war. 2. The query of 2.EMS website needs to be further improved. 3. The tariff is slightly higher than that of ordinary private express delivery. Aviation parts may be slower than ordinary parts, and some domestic parts have to be taken by themselves. Service introduction International EMS commitment service refers to the delivery date promised by China, Australia, China, China, Hong Kong, Japan, South Korea, the United States, Britain, Spain, France and Singapore for EMS mails sent by local postal services to other postal services (excluding special services such as limited delivery and payment by the recipient); Mail delivered beyond the specified delivery date is responsible for refunding the mail charges already collected. This is another high-quality express service that China Post EMS introduced the concept of integrity management into cross-border express service to meet the needs of users after the domestic "express delivery the next morning" business implemented the promised service of "overdue repayment by the original bank". International EMS International EMS promises to provide you with the following services: ▲ Seamless coverage: the global postal service has network terminals covering thousands of households, and the mail delivery network of six postal services in Australia, China, Hong Kong, Japan, South Korea and the United States has 260 million delivery points, 500,000 delivery employees and 6,543,804 postal business organizations. Using postal network can provide you with safe, accurate, fast and most extensive delivery service. ▲ Multi-channel information acquisition: EMS website platform, postal business windows all over urban and rural areas. ▲ Real-time tracking: Through the mail tracking query service of EMS, you can know the whole process information of mail delivery in real time. ▲ Commitment time limit: EMS uses the unique postal code resources to calculate the commitment time limit according to the postal code to postal code. The promised time limit is the maximum delivery time limit for customers to deliver mail, and the actual delivery time may be shorter than the promised time limit. ▲ Delay compensation: If the actual mail delivery time exceeds the promised time limit due to postal reasons, the received mail fee will be refunded. Development course 1980. /kloc-On July 5th, 0/9, Global Postal Express (EMS) was launched, and it was the earliest courier service provider in China. 1984, domestic express service was opened. 1994 65438+1October 18, the postal express tracking query network was opened to realize online tracking query of express mail. On March 28th, 20001year, an independent air express network centered on Shanghai was established. On June 5438+February 1, 2003, an independent air route from Shanghai to Osaka was opened, extending the regional network of independent countries to foreign countries. Since 2004, by optimizing the network structure, it has provided a series of value-added services such as next-day delivery and next-day delivery. On August 18, 2004, the postal air express network-overnight flight was opened. On July 15, 2005, six postal services in China, Australia, Hongkong, Japan, South Korea and the United States were fully launched. EMS promised service, * * * The EMS mail sent by this post to the other five postal services is subject to the same limited-time promised service. On May 20th, 2005, the China Freight Industry Award, known as the "Oscar" of China Freight Industry, was announced. On July 2nd, 2005, in the first "China Consumers' Favorite (Satisfied) Brand" selection organized by People's Daily, People's Daily, China Quality and Brand Magazine, China Federation of Logistics and Purchasing, etc. 100, China Post EMS was selected as one of the "Top 10 Most Satisfied Brands for Consumers (Users) in China in 2005" by consumers. On June 3rd, 2008, 165438+ 10, China Post EMS won two gold medals: "Best Express Service in China" and "Best Express Service in the World". Brand Honor On May 20th, 2005, the 4th China Freight Industry Awards Ceremony, which is known as the "Oscar" award of China freight industry, was held in Shanghai International Conference Center. In the competition for the best courier company, China Post EMS entered the top three of all four awards, and won two gold medals for the best information system and the best on-site operation, a silver prize for the best standardized service and a bronze prize for the best service efficiency. On July 2nd, 2005, in the first "China Consumers' Favorite (Satisfied) Brand" selection organized by People's Daily, People's Daily, China Quality and Brand Magazine, China Federation of Logistics and Purchasing, etc. 100, China Post EMS was selected as one of the "Top 10 Most Satisfied Brands for Consumers (Users) in China in 2005" by consumers. In the same year, China Post EMS, as the only selected unit in the express logistics industry, was awarded the honorary title of "Top Ten Units in the National After-sales Service Industry" in the second national after-sales service advanced unit selection activity sponsored by China Business Federation and China Industrial Economic Federation. 2006128 October, 165438+ Reader's Digest magazine of the United States held the award ceremony and press conference of "Reader's Digest Reputation Brand (2006)" in Shanghai. China Post and China Post EMS both won the gold medal of "Reader's Digest Reputation Brand (2006)" and became the only service providers in the express delivery industry in China. China Post and China Post EMS are obviously superior to other peers in the six indicators of the award evaluation standard-quality, value, innovation, reliability, image credibility and understanding of consumer needs, and have become one of the most trustworthy brands in the hearts of domestic consumers in China. In 2007, at the ninth plenary meeting of the cooperation organization of EMS of UPU, the continuous improvement of EMS quality of China Post was recognized by UPU and postal services of various countries and regions, and the integrated processing platform of EMS of China Post won the gold medal of EMS quality certification of UPU in 2006. This is the second time that China Post EMS won the grand prize after winning the silver prize in 2006. On June 3rd, 2008, 165438+ 10, the 6th China Freight Industry Awards Ceremony was held in Chengdu, and China Post EMS won two gold medals of "Best Express Service in China" and "Best Express Service in the World". 20 10 on April 27th, 20 10 national commendation meeting for model workers and advanced workers was held in the Great Hall of the People. Qiu Shufang, a courier salesman of Hebei Shijiazhuang Postal Express Logistics Company, Sheng Xiaohong, head of the marketing department of Taizhou Branch of Zhejiang Postal Express Logistics Company, and Aikpar Yimin, a postal express logistics company in Urumqi, Xinjiang Uygur Autonomous Region, won the title of "National Model Worker" and were received by party and state leaders. On July 22nd, 20 10, China Post Logistics Co., Ltd. was awarded "National Food Cold Chain Logistics Designated Contact Enterprise" by China Cold Chain Logistics Alliance, China Food Industry Association and Food Logistics Professional Committee. 20 10 September, the "China Post Express Logistics (Hongkong) Distribution Management Information System" developed and used by China Post Express Logistics Co., Ltd. won the "Third Prize of Scientific and Technological Progress" awarded by China Federation of Logistics and Purchasing. 20 1 1 June11day, 20 1 1 annual "China Brand Power Index (201/kloc-0) Its "Postal Logistics Integrated Information Platform Project" won the "20 1 1 Excellent Case of Logistics and Purchasing Informatization in China". 20111215 the national development and reform commission held the third national working conference on the coordinated development of manufacturing and logistics industry in Nanjing, and China post express logistics company was awarded the "national demonstration enterprise for the coordinated development of manufacturing and logistics industry". EMS express inquiry method 1. Official website query: You can query the mail status after entering the single number on the official website query page of China Post Express Logistics. 2. SMS query: edit the letters "CD"+"email number" to get the latest information of email. 3. For number inquiry, call the customer service number 1 183, and press 2 to enter "email inquiry". Ordering method: EMS orders are ordered by telephone, online, WeChat, SMS or mobile phone client: dial by fixed telephone or mobile phone, press 1 to enter "Pick Up at Home" and tell the customer service staff your pick-up address, contact person and telephone number, and then pick up the items at home. Online Order: Enter "Online Order" in the "Customer Order" column of official website Post Express, fill in the sender information, and complete the order after submission. Wechat subscription: China Post Express Logistics official WeChat official account EMS-CNPL newsletter subscription: edit the letter "xd" and send it to. Mobile phone client orders: Apple phones can directly search for "EMS" in the App store on mobile phones to find the download and installation of EMS client software, and Android phones can search for "EMS" in major application markets to find the download and installation of prohibited items. Articles prohibited from being delivered by ems mail 1 Documents and articles prohibited from circulation or transmission by national laws and regulations; 2 explosive, flammable, corrosive, radioactive and toxic dangerous goods; 3 reactionary newspapers, books, windows or obscene articles; 4. Various currencies; 5. Articles harmful to public health; 6. Perishable goods; 7 live animals (except bees, silkworms and leeches, whose packaging can ensure the safety of delivery and staff); 8. Items that are improperly packaged and may endanger personal safety, pollute or damage other mail equipment; 9. Archives and articles whose import is prohibited in the destination countries and regions; 10. It is forbidden to send by mail in violation of the intellectual property protection law, and relevant certificates have not been issued; 1 1. Other items that are not suitable for mailing. The mainland prohibits and restricts the mailing of documents or articles to Taiwan Province Province as follows: Postal practice prohibits mailing 1. The nature of the article or its packaging is suspected of hurting postal service personnel or defacing mail or postal equipment. 2. Items with sharp edges, such as metal buttons for sealing, may hinder mail processing. 3. All kinds of firearms, ammunition, explosives, inflammable materials, corrosive materials, radioactive elements and containers, highly toxic materials, chemicals, biochemical products and infectious materials. 4. All kinds of publications, promotional materials and printed materials that endanger social security and stability and are obscene. 5. All kinds of articles harmful to public health. 6. Documents or articles prohibited from entering or circulating by the other party. 7. In addition to the above general provisions, the relevant provisions of the customs department shall also be observed. Taiwan Province postal regulations prohibit delivery of 1. The nature of the article or its packaging is suspected of hurting postal service personnel or defacing mail or postal equipment. 2. Items with sharp edges, such as metal buttons for sealing, may hinder mail processing. 3. Inflammable, explosive or other dangerous goods. However, if the filing institution packages perishable biological materials sent to each other in a special way, and the relevant competent department issues a transport certificate, this restriction shall not apply. 4. Live animals. However, bees, silkworms, leeches, parasites sent by filing institutions or insects used to kill pests are not subject to this restriction. 5. Radioactive substances. 6. Opium, morphine and other narcotic substances. However, if the transportation certificate issued by the relevant competent department or the certificate issued by the judicial organ or the judicial police organ is used as litigation evidence, the insured or declared value parcels are sent to each other, or the insured parcels are used for medical treatment or scientific research, the articles approved by the delivery bureau are not subject to this restriction. 7. Indecent documents or articles that hinder weathering. However, the exchange of registered letters or parcels is not subject to this restriction if it is proved in writing by judicial organs or judicial police organs as evidence of litigation. 8. Documents or articles prohibited from entering the destination. 9. Archives or articles whose sale and manufacture are prohibited by the competent authorities of Taiwan Province Province. However, the exchange of registered letters or parcels is not subject to this restriction if it is proved in writing by judicial organs or judicial police organs as evidence of litigation. 10. Lottery tickets and advertising leaflets related to lottery tickets. However, the exchange of registered letters or parcels is not subject to this restriction if it is proved in writing by judicial organs or judicial police organs as evidence of litigation. 1 1. Prohibited items stipulated by other laws and regulations. Frequently asked questions 1, EMS customer service phone. Customer service telephone number: 1 1 183 2. Log on to the website to inquire. When you inquire about international express mail, you can also visit the postal websites of relevant countries and regions through the inquiry link. 3. Log on to the EMS website and enter the user's message. We will provide the email number and the specific address of the recipient in the message, and we will help you inquire and tell you the inquiry result when replying to the message. 4. If the inquiry is unsuccessful, please ask the sender to take the EMS mail list (the sender keeps a copy) and the receipt to the post office where you sent the EMS mail. 5.EMS mail number EMS mail number *** 13 digits, of which the first two English letters, e is the first letter of the English abbreviation of postal express, and the second letter is the serial number (such as EA, EB, ED, etc. ), the last two English letters CN stand for China, and the middle nine digits are Arabic numerals. Only when the email number is complete and correct can the information of the email be inquired. 6. What if the 6.EMS mail has been sent but there is no information on the Internet? When you can't find the email information on the EMS website, please let us know in the user's message. Please provide the EMS email number and the specific address of the recipient accurately and completely, and we will help you to inquire and reply to your inquiry results as soon as possible. 7.EMS mail information inquiry time: the validity period of EMS mail acceptance inquiry is four months from the date of mail delivery. The delivery information of EMS mail can only be found online after being processed by relevant links. Generally speaking, the delivery and processing information of the mail can be found four hours after it is sent out. 8. How to query the express mail with CT prefix number? When inquiring about CTXXXXXXXXXCN mail, you can log on to TNT website for inquiry. 9. What should I do if I ask for a signed copy? Postal speedpost service bureaus all over the country accept users' e-mail inquiries free of charge. However, if the customer asks for a copy of the recipient's receipt, please go directly to the receiving post office for enquiry. 10, how to inquire about cross-strait express delivery? Information in Chinese mainland is queried by EMS in official website, and information after arriving in Taiwan Province Province is searched by Baidu for the first website of "Cross-Strait Through Train", even if the latest trends are queried. Note 1. The address must be correct and detailed. (The address range is too large to be delivered, and this kind of mail can only be kept for 10 days without contact, and can only be returned. ) 2. Be sure to write down the phone number of the recipient, and the mobile phone must be able to connect correctly (if you contact frequently, you can only return it if you don't have this number. ) 3. After the email is sent, it is best to ask the sender to send you a short message with an accurate email number to facilitate email inquiry (the letters should be complete before and after).