Will banks be open during the 2020 epidemic?

The epidemic is an order, and prevention and management is a responsibility. Pan Guangwei, secretary of the Party Committee and full-time vice president of the China Banking Association, was interviewed by reporters on the banking industry’s efforts to strengthen financial service guarantees and comprehensively assist in epidemic response. Next, the financial The editor introduces whether banks will be open during the 2020 epidemic?

Three major epidemic prevention and control measures at bank branches

Bank websites are the window department for financial services during the epidemic, and are also the frontline places for the spread of epidemic risks. Banking financial institutions have taken The following three measures:

First, comprehensive disinfection to protect safety. Strictly build a protective network for business premises and office spaces, adopt triple epidemic prevention measures in front of the premises, in the lobby, and at the counter, increase the number of business premises, smart The intensity and frequency of disinfection of equipment and office facilities can effectively block the source of infection and ensure the health and safety of customers and employees.

Second, vigorously equip and use gun-type body temperature measuring instruments, soap, hand sanitizer, and disinfection Protective materials such as sprays, masks, and anti-cold medicines are provided to create a safe, secure, and reliable financial service environment.

The third is to reasonably arrange business websites and business hours, and actively guide customers while fully ensuring their financial service needs. Enterprises and residents handle financial services online through the Internet, mobile banking, etc.

Four convenient financial service measures

There is no pause button for epidemic response, and banking services cannot be closed for a moment. The banking industry insists The people-centered and customer-first service concept effectively protects customers' financial service needs.

First, it helps people across the country gather love. Individual donations to special accounts for epidemic prevention in Hubei and other epidemic areas include remittance procedures, electronic remittances, etc. Related fees. Special guarantees and timely processing of donation remittance channels such as mobile banking and personal online banking to ensure that donations are remitted as soon as possible.

The second is to strengthen electronic channel services. Make full use of call phones and bank APPs , WeChat public signals and other online service channels provide customers with 7*24 hours of uninterrupted financial services. Customers can handle daily business such as self-service payment and online asset management at home at any time. For cash access business, disinfect the cash before investing it externally to improve It improves the convenience and availability of financial services and reduces the risk of epidemic infection.

The third is to provide comprehensive services such as online free clinics. Many banks have joined forces with medical institutions to gather authoritative medical experts from across the country for free online consultations. For example , Agricultural Bank of China and Micro Medical Group jointly released an online free consultation service on the epidemic prevention platform, and 15,000 authoritative doctors across the country provided free online consultation services.

The fourth is to actively use their own business websites, WeChat public signals, Promote screens and other channels to strengthen science and health publicity on epidemic countermeasures.