Handling process of elevator falling in shopping mall

Legal analysis: once a customer falls down in a shopping mall, as a shopping mall operator, he should deal with it accordingly. For example, timely rescue, alarm, medical treatment, persuasion, etc. In the later period, I will express my condolences to the injured in time and actively assume legal responsibilities. Secondly, in order to avoid customers' accidental injuries and the resulting economic and goodwill losses, shopping malls should pay more attention to details, implement the security obligations stipulated by law, and take humanized services and measures as much as possible, such as cleaning up ground stains in time, placing anti-skid mats, giving more attention or guidance to customers with mobility difficulties, and setting up safety warning slogans. In the case of third party infringement or customer injury, quickly establish and improve the safety and medical mechanism.

Legal basis: Article 1 198 of the Civil Law of People's Republic of China (PRC) stipulates that the security obligor is responsible for the operators, managers or organizers of mass activities in hotels, shopping malls, banks, stations, airports, stadiums, entertainment places and other places of business. If he fails to fulfill his security obligations and causes damage to others, he shall bear tort liability.