What's the number of 96 120? I've never heard of it.

96 120 is an outgoing call for residents' health follow-up? .

96 120 is an outgoing call for residents' health follow-up. What you may hear is: "Hello, this is the epidemic prevention and control headquarters in COVID-19, Hubei. Have you been to ... "In the past 14 days? The purpose of this call is to support the epidemic prevention and control headquarters of COVID-19 Province to carry out the epidemic prevention and control investigation.

It was learned from Hubei Communication Administration that at present, the epidemic prevention and control in our province is facing the most complicated and severe challenge since normalization.

In order to do a good job in the investigation and management of this round of COVID-19 secret connection, and to control and reduce the risk of epidemic spread, on August 10, Hubei Provincial Communications Administration urgently restarted the number 96 120 to support the provincial COVID-19 epidemic prevention and control headquarters to carry out epidemic prevention and control investigation.

According to the relevant person in charge of Hubei Communications Administration, three basic telecom operators in our province, namely, China Mobile, China Telecom and China Unicom, acted quickly and organized the deployment to restart the 96 120 number. Hubei Mobile set up a special work class, deployed the backbone, and quickly enabled AI to follow the robot.

At 9: 00 am on August 1 1, Hubei Mobile AI intelligent voice robot officially restarted the 96 120 residents' health follow-up call, and the online "smart call" products used new technologies such as cloud network, big data and AI intelligent voice recognition.

Through the regular outbound calls of China Mobile 10086 cloud customer service system, the 1 10,000 residents of three target customer groups (traveling in time and space, key areas and roaming across provinces) were intelligently investigated to improve the efficiency of anti-epidemic work.

The above contents refer to Baidu Encyclopedia-120.