4 selected work plans

Four selected work plans

Time is passing by and never stops. I believe everyone is looking forward to the upcoming work life! What are your plans now? I believe everyone is worried about writing a work plan again! Below are 4 selected work plans that I have collected for everyone. They are for reference only. I hope they can help you.

Conscientiously implement the country’s guidelines and policies for promoting Mandarin in the new era, combine “popularization” work with education and teaching work, so that teachers and students can fully speak Mandarin and make Mandarin the campus language.

1. Strengthen the work of the promotion team

1. On the basis of the original recommendation team, each class will add or delete members according to their work attitude and performance, and have a team leader. New members must participate in the training and assessment of the school's general members as usual and obtain qualifications. The class promotion team leader should formulate a class promotion plan and organize special promotion activities once a semester and regular promotion activities of "one reading a day".

2. Members of the promotion team must take turns to participate in the school's daily promotion inspection work, discover and reflect the situation in a timely manner, and evaluate the promotion activities of each class. The evaluation results will be one of the conditions for the evaluation of civilized classes. Excellent promotion members will be rewarded at the end of the term. School commendation.

3. Strengthen the connection with the school's weekly duty work, so that the weekly duty class can effectively supervise the Mandarin speaking of teachers and classmates.

2. Further enrich the promotion content and activate the form

1. Do a good job in promoting early reading. Students are required to read and recite texts, words, annotations, etc. in Mandarin during morning reading time.

2. Make sure to push for 20 minutes every day. It is required that the class leader organizes the popularizers to take turns hosting, with customized content and diversified forms, such as newspaper reading, phonetic notation, spelling syllables, poetry recitation, idiom solitaire, story telling, etc. In addition, attention should be paid to tutoring students with poor Mandarin skills.

3. The class promotion team plans a promotion-themed class meeting every semester. After review, the best candidate will be selected as the grade-level observation class meeting.

4. This school year we must make full use of the opportunity of the tenth TuPu promotion week to launch a small *** of TuPu with correct pronunciation and let TuPu enter every detail of our study and life.

3. Continue to do a good job in publicity and agitation to build momentum for popularization

1. Teachers and students are required to speak Mandarin every day no matter where they are. The promotion week requires the school to broadcast the national promotion guidelines and policies; collect promotional slogans on a class basis and display them in the school window; each class must have a slogan above the blackboard to promote the promotion.

2. It is necessary to conduct training, assessment and qualification identification of new recruiters, and establish and improve the organizational structure for the promotion of first-year students. Each class publishes a bulletin on popular topics.

3. From time to time, we hold promotion group experience exchange meetings.

4. Broadcasters and promotion team leaders will be retrained from time to time to make them the backbone of the school’s promotion efforts.

In the new year, our clinic will be under the management of the superior authorities, based on the requirements of the superiors and combined with the actual situation of our village. Summarize the shortcomings in the work in 20xx. A work plan for children's health management from 0 to 36 months in 20xx is now formulated.

1. Earnestly implement the health management work for children aged 0-36 months, carry out physical examinations in accordance with the requirements of superiors, conscientiously follow the free service content of the children's health management project between 0-36 months, and do a good job in the health management of children aged 0-36 months;

two. Do a good job in promoting the health of children aged 0-36 months to ensure the safety of children aged 0-36 months;

3. Carry out health examination services for children aged 0-36 months in our village, complete registration work, and postpartum visits;

4. Strengthen health education for women of childbearing age, and provide life guidance on prenatal and postnatal care;

Fifth, establish a health care manual for children aged 0-36 months, provide health care guidance, and provide vaccination;

Zhuqiao Village Clinic 20xx, 01, 16

In order to carry forward the fine traditional virtues of respecting and respecting the elderly of the Chinese nation, and create a strong social atmosphere in which the whole society cares for the elderly and reproduces the work of the elderly, Promote the construction of community spiritual civilization and social harmony, and carry out Double Ninth Festival activities to respect the elderly based on the characteristics of Wanghu community.

1. The theme of the activity: Love in the Double Ninth Festival at Wanghu Lake

2. The purpose and significance of the activity:

With the theme of "respecting the elderly, respecting the elderly, loving the elderly, "Aiding the Elderly" as the center, using rich forms of activities as a carrier, so that the elderly in the community can feel the care of the community committee and the society's emphasis on the lives of the elderly; through community interaction, the service level can be improved and community harmony can be promoted.

3. Activity time: Afternoon on October XX, 20xx

4. Activity location: Large conference room on the 2nd floor of the Social and Neighborhood Committee

5. Activity format : Hold a party with the theme of "Love in the Double Ninth Festival, Full of Love Looking at the Lake".

6. Activity process:

1. Invite community elderly groups to perform entertainment performances to show the style of the elderly;

2. Hold tea parties to promote community residents communicate with each other, make suggestions for community services, and improve community service levels;

7. Event preparation and post-event work:

1. Preparation work beforehand:

①Contact the elderly community to determine the performance program;

②Purchase event materials, etc.;

③Decorate the event site and hang banners;

④Promote the event well Work;

⑤Be prepared for audio, photography and other work.

2. Arrangements after the event

① Clean and organize the event site;

②Write a press release.

This year’s property charges were 12xx0 yuan (as of December 15, 2009), with a collection rate of 80%, and the previous year’s property fees were 10,000 yuan; 42 compensation disputes were handled, with an achievement rate of 100%; coordinated handling 10 large-scale property warranty repairs were carried out, and the owners were basically satisfied; 12 complaints from owners were received, with a timely processing rate of 100%; 120 daily repair reports were accepted, with a pass rate of 100%; 700 people were visited/visited, and more than 200 opinions and suggestions were accepted .

1. Aspects of good department performance this year

(1) Standardized internal management and enhanced employee responsibility and work efficiency.

Since joining the customer service department of the xx project, I have found that the internal management of the department is relatively weak, which is mainly reflected in the employees' weak sense of responsibility, lack of initiative in work, low work efficiency, and procrastination. In response to the above problems, I further improved the department responsibility system and clarified the responsibilities and work standards of department employees; strengthened communication with employees, organized multiple targeted trainings, and regularly commented on employees' work, which effectively motivated employees. work responsibility. At present, department employees are highly motivated to work and have transformed from passive and conditional work to the current active and voluntary work attitude, thus promoting the development of various work in the department.

(2) Various forms and measures were adopted to consolidate and improve the level of property charges.

This year, a total of 1,000,000 yuan in property fees were collected, and the collection rate increased by 7% year-on-year (last year’s property fee collection rate was 60%). The overall charging level has been consolidated and further improved. To sum up, we focus on three charging management tasks. First, diversify charging forms, focusing on door-to-door charging during holidays. Previously, the customer service department mainly used telephone calls and notices to collect payment. These two collection methods had the problems of low charging efficiency and poor enthusiasm of owners to pay. Therefore, road encounters and door-to-door collection methods were added to ensure that All customer service staff come to collect fees every Saturday and Sunday. They strengthen communication with owners through inspections and other opportunities, and talk to take advantage of opportunities to collect fees, thus ensuring the efficiency of fee collection. Second, the charging measures are service-oriented to promote owners’ willingness to pay by increasing owner satisfaction

. Charging work is a reflection of the level of property service, and the level of property service is the basis of charging. Therefore, service is the basis for improving the level of property charging. This year, we sorted out the disputes and compensation issues that have not been resolved since the establishment of the project, and solved most of the problems in a focused and step-by-step manner. We used the existing resources of the project to help owners solve renovation, maintenance, and other problems, both internally and externally. Regarding home issues and other issues, I believe that owners will gradually increase their enthusiasm for voluntary payment due to the property's meticulous service. Third, the charging work is performance-based and the charging level is improved by motivating employees to be enthusiastic about charging. Charging work has always been the most difficult job in the customer service department. Employees have always been less motivated to charge fees and will charge overtime with conditions.

(3) Strictly focus on the service quality and level of customer service staff and create a good service image.

The customer service department is the bridge and information center of the management office, and plays a role in connecting internal and external affairs. The service level and quality of the customer service staff directly affect the overall work of the customer service department. Since the second half of this year, our department has focused on employee service management on the basis of doing a good job in charging. Every day before going to work, employees conduct self-inspections and mutual inspections on clothing and etiquette, so that customer service staff can maintain a good service image and strengthen Provided training on language, etiquette, communication and problem-solving skills for customer service staff, improving the service quality of customer service staff. The department has established a service philosophy of "thoughtfulness, patience, enthusiasm, and meticulousness" and implemented this philosophy into the service to the owners. In the service, the owners' matters are truly treated as their own.

(4) The second phase of check-in work was successfully completed, laying the foundation for the overall work of the customer service department.

At the end of June, the project received the task of the second phase of occupancy. Our department is mainly responsible for the distribution of materials, signing of contracts, and handling of owner disputes for the second phase of occupancy. A total of 852 households have checked in, and 31 disputes arising during the check-in period have been resolved. All procedures were handled in a timely and accurate manner, and the owners were basically satisfied with the handling of various disputes. Before the formal check-in process, our department worked overtime to prepare check-in information, contracts and other documents, formulated a thorough and detailed unified statement, and organized multiple check-in drills. During the procedure, the customer service staff understood and mastered the owner's family characteristics, customer group type, and basic economic status through contact with the owner, which laid the foundation for future charging and service work. During the process of handling procedures and disputes, the customer service staff patiently explained to the owners and answered their questions, demonstrating a good customer service image to the owners.

(5) Closely cooperate with various departments and do a good job in liaison and coordination within and outside the management office.

The important function of the customer service department is to contact the internal work of the management office and the owners and other external work, and provide timely services to the owners through feedback information. This year, we have coordinated and handled a total of 92 issues related to projects, 40 issues related to security, 23 issues related to cleaning services, and 56 issues related to developers. The focus of customer service coordination work is the follow-up and handling strategies of problems. In the process of handling problems, our department has followed up, provided feedback, and provided reports, so that each coordination work is well solved.

2. Problems in the department’s work

Although the department’s overall work has achieved good results, there are still some problems. In order to further improve the work next year, the problems existing in this department are summarized as follows.

(1) The professional level and service quality of employees are low.

Judging from the work and practice of the department for half a year, the customer service staff's professional level is low and the service quality is not very high. Mainly manifested in the immaturity of problem-solving skills and methods, lack of experience in dealing with emergencies, and low professionalism in service.

(2) The performance growth level of property charges is not high.

Judging from the current charging level, there is still a certain gap compared with the city’s average level of 75% in the same period last year. The main problems are the improper ways and methods of collecting fees, the low enthusiasm of employees, and the inefficiency of early and daily services. The remaining issues were not resolved in a timely manner and the overall service level of the project was low. Among them, employees' enthusiasm for charging and collection methods and methods were the main factors.

(3) Department management systems and processes are not sound enough.

In the past six months, the department has mainly focused on charging fees and property collection, thus neglecting the institutional construction. At present, the staff management, service standards, and operating procedures have not been improved. The system is not very sound, so the department's work efficiency, employees' sense of responsibility and work enthusiasm are affected to a certain extent.

(4) Coordination and handling of problems are not timely and appropriate enough. The information feedback in terms of complaint handling, owners’ opinions, suggestions, and owners’ help is not timely and comprehensive enough. There is no timely follow-up and reporting after receiving the problem. The way and method of handling the problem are inadequate

3. xx Key points of the annual work plan

The key work of our department in xx is to further increase the level of property fee charging, increasing by 4-7 percentage points based on xx; department management is basically institutionalized, and employee responsibility and service levels are There has been a significant improvement; various service tasks are carried out in an orderly manner, and the owner satisfaction rate has significantly improved compared to last year.

(1) Continue to strengthen customer service levels and service quality, with the owner satisfaction rate reaching about 85%.

(2) Further increase the level of property charges to ensure that the charge rate reaches about 80%.

(3) Strengthen department training to ensure that the professional level of customer service staff is significantly improved.

(4) Improve the customer service system and process, and the department will basically realize institutionalized management.

(5) Closely cooperate with the work of various departments to promptly and properly handle owner disputes, opinions and suggestions.

(6) Strengthen the management of cleaning outsourcing, ensure inspection and assessment, and continuously improve service quality.

Looking back on XX, the work was full of hardships and ups and downs, but we gained growth and achievements. Looking forward to next year, we will be greeted by opportunities and challenges. To this end, all employees of the customer service department will continue to work together in the next year to achieve department goals and contribute to the company's development.