Summary of the cleaning work of the property company

Summary of the cleaning work of the property company 1

In 20xx, under the guidance and strong support of the company leaders, in accordance with the company’s work requirements and in line with "Your satisfaction is our eternal Pursuing the "property service tenet of "people-oriented, customer-oriented, sincerity as the source, and quality first" company management philosophy, taking "improving standards, creating benefits, and building a brand" as the company's development goals, "service First, customer first" is the creed of every employee. Through the joint efforts of all employees in the department, a series of high-quality service work has been carried out. Here is a brief summary of one year's work. Sum up experience and lessons, identify shortcomings, and lay a solid foundation for work in 20xx.

1. Personnel Management

After the cleaning area was enlarged, employees’ moods fluctuated and it was very difficult to carry out their work. Therefore, we communicated with employees in various aspects to stabilize their moods without affecting their work. quality. According to the work needs of each region, we focused on strengthening the reasonable allocation of personnel and the assessment of workload, actual operational characteristics and requirements, and adjusted the work standards. Without increasing the number of personnel, the cleaning operation requirements were basically met.

2. Training

New cleaning staff were given cleaning theory training and practical training for different positions, so that the cleaning staff could master the knowledge of cleaning work and achieve the basic requirements of the company's cleaning work. Require.

On the premise of training the cleaning staff in the "Cleaning Work Manual", the following training was focused on the actual situation at work: on-site work requirements, cleaning procedures, costumes, and appearance.

We have strengthened the training of employee assessment systems, training on excellence and related standard implementation knowledge, and established employees' sense of responsibility in their work. At present, employees can work hard and complete according to the prescribed standards, but they must abide by work disciplines. Details such as behavior and behavior still need to be supervised and managed. The next step will be to strengthen training in this area and make it a habit.

After continuous training and running-in, the cleaning staff have adapted to the existing management style and work procedures, and the personnel are basically stable.

3. Cleaning work mode

Based on the original seven units, it has been changed to eight units. The main cleaning work is done in the corridors and periphery. While implementing "unmanned cleaning", in order to ensure the quality of hygiene, the frequency of cleaning inspections has been strengthened. The existing staff can basically solve any health problems that arise at any time within 30 minutes. However, poor hygiene in the corridors often occurs during peak periods, resulting in dirty corridors.

In terms of "natural cleaning", the cleaning frequency has been strengthened, and the original fixed scheduled cleaning has been changed to the current cleaning at any time. When dirt is found, it is cleaned immediately to restore the original color, which has achieved better results. But cleaning costs have increased. In the recent period, due to ongoing construction and municipal road construction, there is a lot of mud in the overall environment. Although cleaning has been strengthened, the overall sanitary condition has not met the requirements, and the cleaning cost has increased. As the construction is completed, thorough cleaning will be carried out to achieve hygienic standards. standard.

IV. Completion of cleaning work

(1) The timely revision of the cleaning staff and work model was completed.

(2) Complete daily maintenance of sanitation in peripheral public areas.

(3) Complete the training for new employees.

(4) Complete special cleaning services.

(5) Completed the work of cooperating with the house opening activities.

5. Health quality supervision

With the implementation of ISO9001-2000 quality system, cleaning has strengthened work quality supervision during work, completed the filling in forms, and used various records and systems to control the quality of work, summarize the problems in the work, further correct them, and achieve good results.

6. Problems in the work

1. The peripheral soil cannot be effectively removed.

2. There is a certain gap between the daily cleaning frequency of existing personnel and the frequency required by the company. It is difficult to meet the standard without increasing personnel.

3. In winter, peripheral sanitation cannot meet cleaning standards.

4. Under the condition that hygiene standards are ensured, the cost of replacement parts of cleaning tools will increase to a certain extent.

7. Work Arrangement

1. Strengthen the training of the cleaning department.

2. Arrange the daily work of the cleaning department.

3. Strengthen health quality inspection work.

4. Strengthen personnel management.

In 20xx, the overall cleaning work has improved, but there are still deficiencies in the details of the work, and there is still potential to be tapped in cleaning costs. Under the guidance of the company's leaders and with the efforts of all cleaning staff, we will perform better in 20xx. Summary of the cleaning work of the property company 2

Last year was a year of rapid development; a year of stepping up to the next level; a year of bumper harvest. During this year, a certain property management office, under the leadership of the company and with the support of leaders at all levels of the developer, always implemented the principle of owner first, and based on the actual situation of a certain property company, while providing good services and rationalizing Improve the annual work summary of property management, and initially meet the management requirements of project procedures, standardized operations, application-oriented, and scientific management. The property management work in the early stage of the community has gradually been put on a standardized track. The property management work has achieved certain results and has been well received by the owners of the community. The annual work of property management is now summarized as follows:

1. Daily work target management Completion status

(1) House management House management is one of the important contents of the annual work summary of property management. In order to do this work well, we have established complete housing management files, formulated a housing management system, compiled a detailed management plan, and assigned responsible persons to conduct regular inspections. There is no damage to the decoration of the residents' houses, the appearance is uniform, there is no behavior that harms the structure of the house, and the vacancy rate is xx%.

(2) Management of public facilities and equipment In order to ensure the normal life of the residents in the community, we have developed a complete maintenance plan and maintenance plan for the management of public facilities and equipment. Contingency plans should be implemented to ensure that daily inspections are registered and minor maintenance is recorded. Maintenance calls are answered xx hours a day, and small maintenance work is completed xx times throughout the year, as well as emergency maintenance work x times, meeting the management requirements of maintenance facilities and equipment in place, timely maintenance, and normal operation.

(3) Greening management In order to create a beautiful living environment for the owners, we have strictly implemented greening management measures, actively cooperated with the supervision of the greening company, construction and maintenance work, and targeted the greening company’s problems during the construction and maintenance process. problems, we promptly issued rectification notices and rationalized suggestions to urge them to make rectifications. When green warning signs were not in place, we made simple warning signs and fences to strengthen green protection and management, so that the green space was basically free of damage, trampling and public use. Phenomenon, the greening intact rate is xx%.

(4) Management of environmental sanitation In terms of environmental sanitation, in response to the gradual improvement of the community environment, everyone has organized regular and irregular cleaning, formulated strict cleaning procedures and assessment methods, and Decoration waste will be packed in bags at fixed points and managed in a centralized manner, and health inspections in the community will be strengthened to ensure the hygiene, cleanliness and beauty of the community.

(5) Community security prevention and fire protection work is the top priority in property management. In order to provide owners with a safe and comfortable living environment, we have paid close attention to community security and firefighting work, conducted regular on-the-job training for security personnel, intelligent equipment operation training and assessment, formulated strict job assessment standards, and insisted on daily morning exercises and Meeting, improve employees' physical fitness and daily work management, and strictly implement work procedures, post inspections, and patrol systems. Security personnel are required to conduct careful inspections, perform duties in a civilized manner, give polite instructions, and boldly manage bad things when encountering bad people, so that the safety prevention work last year was good.

2. Key tasks completed this year

(1) Pre-move-in property management work for owners.

(1) Familiar with the construction status of various facilities and equipment in the community; after moving in, in order to familiarize ourselves with the construction situation and equipment installation status of the community as soon as possible, our staff were not afraid of hardship or tiredness, and ran under the scorching sun. Visiting construction sites, climbing high-rise buildings, and mastering a large amount of first-hand information laid a solid foundation for later work, and received praise and praise from developers.

(2) Based on the actual situation of the community, complete the work plan and make reasonable suggestions; after becoming familiar with the various situations of the community, we completed various management work plans for the community based on the actual situation of the community, such as: Vehicle management plan, public security management plan, decoration management plan, etc., * planned Reasonable suggestions such as connecting rainwater pipes to underground pipe networks.

(3) Do a good job in the early training of security guards; security work is the window in property management. In order to ensure the quality of early community security services, our office arranged for security guards to be trained one month in advance and formulated a detailed The training programs, plans and assessment methods strengthen the security guards' own quality and professional skills to ensure that after the owners move in, they will have a security team with good mental outlook and professional quality to serve the owners. The work of the security team has been unanimously praised.

(4) Cooperate with the developer’s sales work; in order to cooperate with the developer’s sales work, I am in the situation of insufficient personnel in the early stage, so I arrange a dedicated person in the sales department to cooperate with the sales work and patiently answer customers’ questions. In response to questions about property management, two publicity boards were produced to promote the company's property management services and achieved certain results. In addition to sending dedicated personnel to cooperate with the sales department, all employees also gave up their holiday breaks to cooperate with the sales department during the National Day Golden Week sales work. Our work has been recognized and praised by the sales department.

(5) Do a good job in the preliminary preparations for the owners to move in and successfully complete the handover work; in order to welcome the owners to move in and successfully complete the handover work, with the guidance and help of the company, we have done a lot of preliminary preparation work , organized and prepared a large amount of check-in information and necessary documents. Such as move-in notice, preliminary property management agreement, etc. *** totaling xx items. Based on the principle of convenience for owners and service first, our office has reasonably formulated the check-in procedures and positions according to the actual situation of the community, and set up owner check-in instructions, check-in procedures flow chart, decoration instructions, and decoration procedures flow chart. This enables owners to understand all the procedures at a glance. To make the handover work go smoothly, xx households are currently checking in and undergoing renovation procedures.

(2) Strengthen management and service work and improve service quality.

(1) Establish the concept of residential community and humanized management and service.

After entering the community, we insist on implementing home-based, humane management and people-oriented service spirit; the needs of the owners are our work center, in order to carry out services and make the owners feel a warm feeling when entering the community. We carry out special care household services, and provide care and attention in daily life to the owners who have difficulties in living in the community, and provide high-quality services in terms of services. For example, the husband of the owner xx is xx, who is not at home for a long time due to work, and there are only the owner and children at home. In response to this situation, we provided special care services to this household to solve some of its life difficulties, which was praised by the owner. In addition, we also provide free agency services, such as agency phone calls, broadband, and electricity bill savings, so that owners can have a feeling of difficulty in finding properties. Our service work has been well praised by owners.

(2) Do a good job in maintenance services. Maintenance services are an important part of property management. For this reason, we pay close attention to the timeliness and completion rate of maintenance work.

In order to do a good job in the maintenance of houses and related facilities, we worked closely with developers, construction teams, and manufacturers to determine maintenance procedures and methods, and successfully completed the goal of no remaining maintenance work before the year. This year ***, xx maintenance complaints were received, xx were completed, and xx were completed in a timely manner, with a completion rate of xxx% and a timely rate of xx%. In terms of public facilities and equipment, we maintain and inspect various facilities in a timely and regular manner. If problems are found, they are repaired and dealt with in a timely manner. For example, on x month x, the float valve of the community reservoir failed. After the management personnel discovered it during inspection, In order to allow the owners to use water normally, we first actively carried out emergency repairs, and then notified the manufacturer to investigate the cause to ensure that the owners' normal water use would not be affected.

(3) Strengthen community decoration management.

Community decoration management is an important part of early property management. It involves the service life and safety of the property and the integrity and beauty of the appearance of the housing in the community. We have done a lot of work in this regard and based on the actual situation of the community According to the situation and management requirements, we have formulated detailed management systems, such as decoration instructions, roof garden management regulations, etc., and insist on inspecting decoration households every day, keeping records, solving problems in a timely manner, and adhering to principles. Last year *** handled 32 cases of illegal construction, all of which were rectified. Ensure that the main structure of the house is intact. Regarding the appearance of the house, we adhere to the system to ensure that the appearance of the community is uniform, intact and beautiful.

(4) Listen carefully to the opinions of owners and solve problems for residents in a timely manner.

The owners’ good work suggestions and management suggestions are our work guidelines. Therefore, we carefully record the problems reported by the residents, deal with them in a timely manner, enhance communication with the owners, patiently explain the work to the owners, and solve problems for the residents in a timely manner, such as parking problems for the owners' vehicles, and issues such as where the owner's sand is stored for decoration. Our customer-focused and customer-centered service approach has achieved good results and has been well received by customers.

(3) Strive to improve the management level and promote the upgrading of property management.

(1) Organize employees to conduct employee ethics and management skills training to improve the business quality of employees. The comprehensive quality of management office employees is closely related to the quality and level of property management services. Based on this situation, and combined with the actual situation that most of the community's employees are new employees and have been exposed to property management for a short period of time, I have formulated a detailed training plan and assessment methods, and regularly train employees on their ideological and owner management levels. Conducting security business skills examinations enables employees to be mentally enriched and improve their management skills. Last year *** organized x times of personnel training and x times of skill assessments.

(2) Use advanced management methods to establish a sound and scientific management method; we keep up with the pace of social development and use computers to manage various files, charging accounts, management plans and other work in the community, which greatly improves the efficiency of the community. Improved work efficiency, brought the foundation of the management office to a new starting point, and laid a solid foundation for future excellence work.

(4) Do a good job in external coordination and management.

Doing a good job in external coordination is the key to the smooth development of property management work. To this end, we work closely with developers, proactively contact Hongshan Real Estate Bureau, Urban Management Bureau, and Telecommunications Bureau, and successfully complete the environmental sanitation work Start business; apply for house number, entrustment contract, service agreement filing, signing of telecommunications bureau agreement, etc.

3. Existing problems and lessons

Although we have achieved certain results in our work last year, there are still many areas that need to be improved and strengthened.

First, the overall quality of the management staff is not high, their service awareness is not strong, all aspects are not considered comprehensively, and their ability to actually handle affairs needs to be improved.

Second, there is insufficient communication and understanding with the owners.

Third, equipment and facility management need to be strengthened. In response to the above problems, in the work of 20xx, we will learn from experience and lessons, strive to improve the owner skills and management level of employees, and make the work Do better.

Summary of the annual work of property management: In the new year, we will speed up the pace, continuously improve our own property management level, constantly improve the management work of the community, and contribute to the early entry into an excellent property management community. , contributing to the development of a property company. Summary of the cleaning work of the property company 3

The first half of 20xx has passed. Under the correct guidance and careful organization of leaders at all levels of the company, all the staff of the cleaning and greening department have achieved great results with full enthusiasm and a spirit of dedication and innovation. Phased results. Facing the past six months, we should summarize the changes we have made in the process of work practice. We should also summarize the new problems that have emerged in existing work, constantly improve working methods, management theory and practical levels, and plan the work content for the second half of the year, and Please ask the leader for correction and review:

1. Basic overview of the work:

1. Deepen understanding and improve service awareness. Monthly meetings and training are held every month. Through regular meetings, employees can keep abreast of the company's dynamics and the strengths and weaknesses of their work, and make corrections in a timely manner. Through learning, everyone can have a deeper understanding of what service is and how to provide good service. and daily work.

Through learning, everyone has a sense of teamwork. When there is an urgent shortage of cleaning staff, they follow the arrangements and take into account the work, so that the quality of cleaning is not affected.

2. Implement the learning year proposed by the chairman and arrange monthly training plans in advance. The contents studied include corporate culture, company rules and regulations, appearance, civilized and polite language, daily work skills, Service knowledge such as how to use various cleaning agents. Most of the staff in the cleaning and greening department have relatively low educational levels, are older, and have poor receptivity. They adopt one-to-one explanations so that employees can understand from the heart and apply what they have learned.

3. Reasonably arrange and distribute cleaning and greening work, assign responsibilities to individuals, formulate weekly work plans, and implement them in place. The previous random breaks for greening staff have been changed to a staggered rest day system on Saturdays and Sundays, ensuring that there are no vacancies in the area. The quality of cleaning in the community is supervised every day, and a daily inspection system is implemented to promptly respond to problems discovered. Make rectifications to ensure the environmental sanitation quality of the community; conduct thorough cleaning of all sanitary corners and garages in the community every sanitation day.

4. During the implementation of various cleaning and greening tasks, the sanitary facilities within the jurisdiction of the community have been coordinated and managed. The specific work is as follows:

In the past six months, cleaning and flushing the main body of the community Road surfaces, elevated floors, squares, garages, etc. were cleaned twice each, pools were cleaned 6 times, 5 sets of unoccupied houses were cleaned, red bricks around the community were cleaned once, and 27 stainless steel elevator doors were cleaned and polished.

On the premise of ensuring the quality of work in the community, 122 housekeeping services were provided in the first half of the year, with a total service time of 418.3 hours and a total service fee of 5,844 yuan, adding more money to some cleaning and greening staff. appropriate income.

In order to ensure that the beautiful environment of the community is not affected, we hired outside workers to clear weeds in the green area of ??the community in the first half of the year. The total working hours are 81; in this way, the greening staff can trim, shape and spray the lawn in a timely manner. Carry out watering, fertilizing, seedling replenishing, pest control and other work according to climate changes to ensure the quality of greening maintenance in the area.

5. Improved the greening assessment management system, combined with the actual situation, and merged the organizational structure of the cleaning and greening department;

2. Existing problems:

In the past six months , in the process of completing various tasks, our department also exposed some shortcomings:

1. The service awareness and team awareness of cleaning and greening staff need to be improved; professional knowledge is far from enough;

2. Quality management is not implemented in place, and problems found during inspections are not corrected enough.

3. The reward and punishment system is not yet sound and poorly implemented.

4. There is still a certain gap between the level of property management personnel and the level of professional management personnel.

3. Work plan for next year:

Next year, our department will focus on improvements in the following aspects based on the current actual work situation:

1. All employees Strengthen learning and improve professional standards and business skills;

2. Implement the area-specific responsibility system for cleaning and greening staff to reduce personnel and improve work quality;

3. Strengthen Detailed management of cleaning and greening work, focus on detailed issues of cleaning and greening work, implement the assessment work mechanism, and conduct frequent inspections of the areas cleaned and trimmed by cleaning and greening staff every day, from the team leader to the supervisor, and from the supervisor to the area The housekeeper is divided into three levels of production inspection and spot inspection work. At the same time, a more accurate time node is set for the cleaning and greening staff every day, and the work is completed on time. Humanized management is implemented in personnel management, striving to increase the spare time life of the cleaning and greening staff, and continuously improve the employees' quality. Enthusiasm;

4. We will deepen the reform of the standards and specifications of cleaning and greening services and continue to innovate. Cleaning will gradually classify garbage and put in place warm reminder signs for toilets, halls, corridors and other operations; Greening Insecticide will use a 3-meter-long pole nozzle to replace the previous unsafe spraying by climbing stairs, and use a plastic rope weeding cutter head. In the future, a large number of manpower will no longer be required to pull weeds, saving a certain amount of personnel costs for the company; creating a more Professional cleaning and greening service system;

5. Further improve various management rules and regulations, especially the reward and punishment system; and further merge them into the "Cleaning and Greening Management System";

6. Make safety work and conservation work the focus of daily work, and implement them into every work content through specific measures and systems;

We know that although we have achieved a lot in the first half of the year Results, but we are deeply aware of our shortcomings and lack of professionalism. But we also understand that this is also the starting point of our struggle. In the second half of the year, we will learn lessons, summarize experience, learn from learning methods, continue to innovate, give full play to the subjective initiative of employees, and provide professional, sincere, and professional services to the community. Provide timely butler-style cleaning and greening services, implement the management and training of the cleaning and greening department in place, deepen the reform of the system and specifications of cleaning and greening services, and strive to build a first-class cleaning and greening service team for Shenpu. Summary of the cleaning work of the property company 4

There is no distinction between high and low jobs in the world. The difference lies in whether you are willing to do it with your heart. As the saying goes, if you are good at practice, you will be the best. Although cleaning work is not worth mentioning in the eyes of many people, I have fallen deeply in love with him after working at this job for two years. Nowadays, every time I see the ward that I have cleaned is clean and spotless, see patients receiving medical treatment in such an environment, and hear patients’ compliments from time to time, I feel satisfied and proud.

Cleaning work seems simple, but in fact it is not. For cleaning staff, we must not be careless about places that we usually don’t pay attention to. Corners, corners, inside and outside windows, and nooks and crannies are all self-checks. the focus. Since I started this job, I have been adhering to a people-oriented work philosophy, with a sincere service heart, and doing my job wholeheartedly. From exploration to familiarity, from confusion to confidence, every step forward is inseparable from the care of the company leaders and the enthusiastic help, understanding and support of colleagues. The power of an individual is limited. We are a united collective. The small achievements achieved by individuals should be attributed to our high-quality company team and our group of enthusiastic and dedicated employees.

Since I started this job, I have always regarded being patient, willing to pay, and obscurity as my own criteria. I am rigorous, meticulous, down-to-earth, and work hard in my work; I strictly abide by the company's rules and regulations, respect Lead, obey leadership, unite comrades, be modest and prudent, and constantly improve work style. I will take this opportunity to carefully summarize the gains and losses in my work, continue to persist in what I do well, and correct my shortcomings in order to be better qualified for this job.

Looking back on past work, there are still many shortcomings. I will learn more in the future and strive to improve my overall quality. I will devote myself to future work with a fuller spirit, complete various tasks assigned by the company, and live up to the expectations of my leaders and comrades.

In this quarter's work, I strive to do my job well with a sincere service heart.

During my tenure, I went from exploration to familiarity, from confusion to confidence. At every step of my progress, I received enthusiastic help from leaders and colleagues, and gained the understanding and support of most of my colleagues. If there are some merits in the work during this period, it is not because of my personal ability, but because we have a group of enthusiastic and dedicated comrades. The purpose of this summary is by no means to flatter myself, but to calmly review the gains and losses of my work during this period, sum up experience, and learn lessons.

During this stage of work, the daily cleaning work mainly relies on the effective command of the school leaders. In this semester's work, I was able to actively report to the leadership on the handling of major incidents, take measures quickly, and no serious mistakes were made. However, there were still many problems in the details of the work. Fortunately, leaders and colleagues pointed out and remedied them in time, and all of them were solved. No serious consequences occurred. This year's work has also exposed some of its own problems, such as being relatively relaxed in its own requirements and not paying enough attention to some details, which need to be improved in future work. At the same time, I hope to have the opportunity to learn and master more skills and improve my level. I am determined to devote more time and enthusiasm to my position, complete various tasks assigned by the school, and live up to the expectations of my leaders. Summary of the cleaning work of the property company 5

A quarter passed quietly like this. As a cleaning staff member in the company, I feel very fulfilled and satisfied with my performance in this quarter, but I also know that there are still many places where I am not doing well enough. Summarize the work content of the previous quarter and find out my shortcomings. I will make corrections and improve myself in the next quarter.

Although I am just an ordinary cleaning staff in the company, I have made a lot of contributions to the company. I have never felt ashamed or inferior about being a cleaning staff. On the contrary, I feel proud and proud. During this quarter, I was mainly responsible for the cleaning and sanitation of the corridors, stairs, interior walls of corridors, ceilings, and public doors and windows in the xx area of ??the xx community. I also managed to remove the garbage in a timely manner and met the company's hygiene standards. Completed the job requirements very well. Secondly, I never arrived late or left early during this quarter. Commute to and from get off work on time every day, and complete the sanitation and cleaning work within the regional route according to the prescribed time during work.

This quarter, under the supervision and inspection guidance of the sanitation assistant, I not only worked hard to do my job well, but also efficiently completed other tasks assigned by superior leaders. For the work that I did not do well enough, I also accepted the criticism and accusations from my leaders and conducted introspection and reflection.

In addition, during this quarter, in addition to doing a good job in cleaning, I also exercised sanitation management responsibilities. Problems were discovered in time at work and many bad hygiene habits and behaviors were corrected. And for individuals and situations that seriously affected environmental sanitation, I also reported them to the sanitation assistant in a timely manner so that he could handle the matter as quickly as possible. Not only that, during this quarter, I also reported three cases that required strengthening of management or repairs in the sanitary area that I was responsible for. Received praise and appreciation from company leaders.

Although I have done all the above tasks perfectly, there are also some other places where I am not doing particularly well. For example, getting along and communicating with colleagues. At this point, I've never been able to do a very good job. Although the focus of cleaning staff is cleaning, the company's internal environment and personnel relations are also very important. Therefore, in the next quarter, I will try to take a step forward to get along well with my colleagues, actively communicate, help each other, learn from each other, and strive to create a harmonious and positive working atmosphere for the company.