24-hour lawyer online consultation hotline

The 24-hour online lawyer consultation hotline is 12348.

The 12348 legal service hotline is a dedicated telephone line and telecommunications network used by the judicial administration department to uniformly organize lawyers, notaries, grassroots legal service personnel and township judicial office staff, targeting the general public and social organizations , a form of providing convenient and efficient legal consultation and legal services.

The "12348" legal service hotline's job responsibilities are mainly to answer legal consultations and popularize legal knowledge; implement internal linkage to provide door-to-door services; communicate external information and divert cases; strengthen regional cooperation and provide Promote coordination and linkage among functional departments; achieve rapid response to prevent the intensification of disputes.

The meaning of the number 12348:

"1" is to build a platform

Establish a unified appointment consultation platform for Beijing citizens' livelihood-related notarization in the city. Relying on the Beijing Public Security Bureau Legal Service Platform, an online appointment consultation platform for livelihood-related notarization has been established. By integrating and optimizing the resources of 25 notary offices and more than 400 notaries in the city, the city's notarization of wills, small inheritances, etc. Unified online appointment consultation will be conducted on all matters to promote the improvement of both the quality and quantity of notarization and certification for citizens’ livelihood.

"2" is to promote two constructions

The first is to promote the informatization and intelligent construction of the notary industry. Strengthen communication with public security, civil affairs and other departments, expand the scope of sharing of data from relevant government departments for notarization information verification, and gradually realize online verification of notarization information such as identity, household registration, marriage, and property.

The second is to promote the inclusion of notarization and dishonesty in the construction of the social credit system. Establish a city-wide blacklist of persons who defraud notarization, promote the inclusion of defrauding notarization as personal integrity records in the construction of the social credit system, and create conditions for the trial implementation of the party commitment system for notarization matters. By promoting the two constructions, we can achieve information connectivity between notarization and other government departments, allowing more data to escape, allowing the public to escape less, and allowing those who defraud notarization to deceive in one place and be restricted everywhere.

"3" is to establish three systems

First, implement a notarized certification material list system. Unless otherwise provided by law, the public does not need to submit supporting documents other than the list.

The second is to establish a notarization and public welfare legal service system. Organize at least 2 notarial legal service activities into communities and villages every year to provide the public with free face-to-face notarial legal consultation.

The third is to establish a notary service supervision system. Extensively collect opinions and suggestions from the public on notarization services, and randomly select no less than 10 notarization matters for each notary every year for return visits and surveys.

Establish and improve three systems from the perspective of people's feelings and user experience, to guide and standardize notarization beforehand, during the process and daily services. The purpose is to allow the people to get clear certificates and get comfortable certificates.

"4" means optimizing four services

First, expand the scope of "run at most once" service. The 9 types of "maximum one run" notarization matters that were piloted last year will be expanded to 52 types. Ten measures to facilitate notarization and reduction of certificates were released to the public.

The second is to shorten the notarization processing time. The processing time for some notarizations has been shortened to 5 working days.

The third is to reduce some notarization fees. Reduce the charging standards for some relatively high notarization matters to further reduce the burden on the people and enterprises.

The fourth is to exempt special groups from notarization fees. Notarization fees for senior citizens who are over 70 years old when applying for will notarization are exempted. Notarization fees are exempted from notarization fees for people living on minimum living allowances, severely disabled people with no fixed source of livelihood, and people applying for relief funds, minimum living allowances, payment of alimony and child support, and other notarization matters. Through practical measures such as expanding, shortening, reducing, and exempting, the broad masses of people can obtain tangible benefits and truly benefit from the "decentralization, regulation, and service" reform.

"8" refers to the eight key points to be implemented

First, comprehensively strengthen party building. Adhere to political guidance and party building first, strengthen the political functions of grassroots party organizations, and enable every notary to serve the people wholeheartedly as a belief, internalized in the heart and externalized in the body.

The second is to reform the notarization system. Optimize the institutional mechanisms of notary institutions in the business system, and promote the pilot project of cooperative notary institutions in Beijing.

The third is to expand notary services. Carry out extended convenience services such as writing letters, agency services, and mail delivery, improve innovative notary services such as comprehensive notarization for elderly care, and notary family services, and provide diversified dispute resolution services.

The fourth is to standardize the certificate application process. Taking "doing one thing well" for enterprises and the public as the standard, sort out the entire process of notarization application, acceptance, verification, and approval, standardize testimony templates, and improve service quality through standardization.

The fifth is to strengthen quality inspection. Increase the assessment weight of public welfare notarization matters to highlight the public welfare attribute of notarization. Strengthen in-process and post-event supervision, organize a strict quality monitoring network, and achieve "double improvement" in the quantity and quality of certificates.

The sixth is to improve notarization facilities. Uniformly equip notary offices in remote suburbs with some advanced notarization equipment. Establish green service channels to provide convenience for parties with special circumstances such as the elderly, infirm, pregnant, or suffering from serious diseases.

The seventh is to optimize window services. Strictly implement the "Ten Prohibitions" on deepening the work of "delegating power, delegating power, delegating power, delegating power and optimizing services" in the Beijing Judicial Administration System, and the "Ten Standards" on the service management of window personnel in the Beijing Judicial Administration System. Implement the first-question responsibility system and one-time notification. The notary’s status, charging standards, certification procedures and other service matters shall be publicly disclosed.

The eighth is to strengthen education and training. Carry out comprehensive training for all employees in the notary industry on "delegating power, delegating power, delegating power, delegating power, delegating power, regulating power and optimizing services" to transform work styles and comprehensively improve the ability to serve the people.

The eight key points are not only the basis and foundation of notarization work, but also the joints of notarization’s “decentralization, regulation and service” work. Through the eight key points of being practical and strict, we will promote the in-depth development of the notarization "delegation, regulation and service" reform and drive the comprehensive improvement of all work in the notary industry.