Record of practical training content on etiquette for property management positions

The record of the practical training on etiquette for property management positions is introduced as follows:

The property management company should have a set of standardized, systematic and scientific service systems to ensure stable services to the owners. The direction of property service training is roughly summarized as follows:

Enthusiastic service attitude: Property management is a service industry, and the objects of service are people, so the service must be "people-oriented", and managers should serve the owners from the bottom of their hearts Serve enthusiastically, be civilized and polite, use standard language, speak elegantly, keep appointments, be neatly dressed, behave gracefully, and address people appropriately.

Uniform service standards: Service standards are a concrete manifestation of the property management company's guarantee of service levels. Such as etiquette standards, room cleaning standards, room maintenance standards, greening standards, etc., which reflect the consistency of property management personnel's hospitality and work requirements, as well as the clean and beautiful sanitary environment presented to owners.

Standardized service procedures: Service procedures refer to the sequence and steps of services. It is one of the important contents of property management. For example, telephone answering procedures, equipment operating procedures, decoration approval procedures, cleaning procedures, etc. must be strictly followed one by one and linked one by one. The emergency handling procedures can reflect whether hidden accident hazards can be dealt with promptly and effectively. , to ensure the personal safety of owners and the safety of property and property.

Skilled service skills: Service skills are the basic skills that property managers should master and possess in service management. For example, engineering personnel should have excellent equipment maintenance skills, and security personnel should have excellent public security and firefighting skills. , managers should have rich management knowledge and professional knowledge.

Fast service efficiency: Service efficiency is the time limit for providing services to owners. Management companies should try their best to improve the quality of employees, reduce work links, shorten service times, and improve service efficiency.

Intact service equipment: The complete operation of hardware facilities is a prerequisite for achieving a high level of property management, such as machinery and equipment (such as air conditioners, elevators), sanitary equipment, communication equipment, transportation, electrical appliances, etc. The equipment must always be in good condition to ensure normal use.

Reasonable service fees: Property management is a paid service, but the comprehensive service charging standards set by the property management company cannot be higher than the charging standards stipulated by the government; the special services carried out by the property management company and Convenient services should also be aimed at meeting the needs of owners and should not charge arbitrary fees.

Complete Nizhao service items: In addition to providing the necessary contents of comprehensive property management services, property management companies should also strive to expand the depth and breadth of services so that owners can enjoy complete services.

Flexible service methods: In addition to standardizing management and managing in accordance with the law, property management should also put itself in the shoes of the owners and strive to provide them with various flexible service methods. Provide convenience to owners in terms of time, service scope, etc.