Pre-requisite for online shop agent

Solve the efficiency problem of customer service consultation

To improve the communication efficiency between customer service and agents, it is best to provide some training. At the very least, agents should be familiar with the platform ordering process and solutions to common problems. This can avoid the consultation of non-pre-sales problems and improve the efficiency of both parties. It is very necessary for agents to place orders in the announcement area of the platform. It is very important to release some promotional news and major company decisions in time. The most important thing is to let agents develop a sense of constant concern.

Improve product quality and reduce after-sales cost.

① Strictly control the quality in the production process, and pay attention to the production schedule and product quality, which requires the suppliers to conduct reasonable scheduling and perfect balance.

② If the quality inspection is well controlled and the production quality is well controlled, it is impossible to achieve the excellent rate of 100%. At this time, the quality inspector's "critical eye" and patient and meticulous inspection work are needed.

Avoid outbound errors.

(1) Invoicing personnel's billing specifications, handwritten orders, especially neat handwriting, can be seen at a glance.

(2) The division of labor of warehouse personnel should be detailed and clear, and the goods should be placed neatly and orderly.

(3) Warehouse work is generally not easy, which requires care and diligence. Managers should give more incentives, and a good warehouse team can be meticulous and get twice the result with half the effort!

Rational distribution of agents

① Improve the company's network speed and customer service computer configuration.

② Training customer service in typing speed and service standard, and accurate ERP inventory data.

(3) Attract experienced, high-grade and well-received shopkeepers to join us, and at the same time tap more potential agents.

If your brand is big enough, many people will join in. At this time, you can try to charge. The number of agents can be reasonably controlled, and it can also attract those agents who love brand recognition and are determined to put all their eggs in one basket.

Focus on increasing agent sales.

(1) Plan a series of promotional activities, such as package, full reduction, buy and send, etc. And the promotion time should be longer.

(2) Introduce a series of subsidy policies to encourage agents to promote, such as through train subsidy and taobao guest commission subsidy;

If there is a platform, agents can speak freely, give feedback and communicate with each other. There can spread the company's dynamics quickly, with a strong brand culture and "gold"!