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Industrial Bank is upgrading its system, which will not be available until 6: 30 pm the next day.

Industrial Bank does not handle business when the system is upgraded, but only after the system is upgraded.

If there is urgent business to be handled during the upgrading of the banking system, you can handle business in other banks.

Key points of customer reminder in the process of upgrading the core system of Industrial Bank;

1, credit card consumption business:

Tip: During the system upgrade, customers will not be affected by using Industrial Credit Card for credit card spending and quick payment, but they will not be able to use Industrial Debit Card for credit card spending.

Customers are advised to use Industrial Credit Card, other bank cards or prepare cash in advance when shopping.

2. Online payment services (including mobile payment)

Tip: During the system upgrade, our online banking, mobile banking and WeChat banking are suspended, so customers can't use Industrial Debit Card for online payment (including mobile payment), online shopping, payment agency and mobile phone recharge. The fast payment service of Industrial Credit Card will not be affected, but the online payment function of credit card that needs to pass through our gateway will also be suspended.

Customers are advised to stagger online shopping, payment on behalf of customers or mobile phone recharge, or use other methods to pay during the system upgrade.

3. Deposit and withdrawal business

Tip: During the system upgrade, customers cannot handle the debit card deposit and withdrawal business of Industrial Bank through their own channels or other channels (including outlets and self-service machines); It is impossible to handle the deposit and withdrawal business of Industrial Credit Card through its own channels. Inter-bank platform cooperative bank customers are also unable to handle deposit and withdrawal business through the Industrial Bank channel.

Customers are advised to reserve enough cash in advance according to their own needs, or temporarily transfer funds to other banks' bank cards. Industrial credit card withdrawal business can still be handled at ATMs of other banks, and the withdrawal fees of other banks are the same as those of Industrial Bank.

Extended data:

Precautions for customers when upgrading the banking system:

1. Before self-service withdrawal, you should pay attention to whether there are any redundant equipment or cameras around the ATM, and whether there are any abnormal conditions or signs of transformation in the card slot or cash outlet. If the machine swallows the card or doesn't spit money, directly call the customer service hotline of the bank to which the ATM belongs for help.

2. Carefully identify "failures", "upgrades" or so-called "announcements" that need to be transferred, because neither banks nor UnionPay will require cardholders to remit money to designated accounts. After withdrawal, the transaction documents shall be properly kept or destroyed in time.

3. Try not to let the bank card leave the sight when the merchant consumes. After swiping the card, please check whether the purchase order is correct before signing for confirmation, so as to avoid excessive swiping and incorrect swiping. In case of abnormal conditions such as insufficient balance in the card, please call the issuing bank or China UnionPay 955 16 customer service hotline in time.

4. The overseas ATM withdrawal process is "return the card first, then spit out the money", which is different from that in China. Cardholders should not forget to bring cash or cards when operating.

Outside China, cardholders can call the local UnionPay toll-free customer service hotline for related questions (UnionPay official website can inquire), and countries and regions that have not opened the local customer service hotline can call +86-2 1-955 16. If the UnionPay credit card is lost or stolen overseas, you can call the UnionPay customer service hotline and get emergency cash support nearby.