China Consumers Association: Issues tips to owners of new energy electric vehicles

In order to expand consumers’ awareness of the use of new energy electric vehicles, protect consumers’ legitimate rights and interests, and reduce or avoid consumer disputes, the China Consumers Association (hereinafter referred to as the “China Consumers Association”) ) issued tips to the majority of new energy electric vehicle owners.

With the rapid development of my country's new energy vehicle industry, green and environmentally friendly new energy electric vehicles have become the choice of more and more consumers. With the arrival of the low temperature season in winter, problems such as shortened battery life and slow charging that affect the driving experience and consumer satisfaction of new energy electric vehicles have become more prominent.

1. Consider multiple perspectives and make more rational choices

The China Consumers Association reminds consumers to pay more attention to the cruising range and charging conditions of new energy electric vehicles. Before purchasing a new energy electric vehicle, examine and compare the configuration performance, cruising range, after-sales service, sales evaluation, etc. of different brands of models from multiple angles. This can be done through in-store consultation, online search, evaluation comparison, self-test drive, etc. Comprehensive decision-making on subsidy policies, corporate publicity, consumer reputation and other information.

Consumers who rent license plates or choose to purchase a car by renting or selling a complete vehicle or battery pack are best to sign an agreement with the relevant transaction parties to clarify the rights and obligations of each party. In order to ensure that the car can be charged promptly and conveniently after purchasing the car, it is recommended to consult in advance whether the residential area where you live supports the installation of private charging piles, or check the supporting construction status of public charging piles around your residence and office to meet your daily commuting and daily travel needs.

For new energy electric vehicle brands that often have consumer disputes, inadequate after-sales service, easily damaged vehicle parts, frequent breakdowns and even serious accidents, you must choose carefully.

2. Develop good habits and use cars safer

The China Consumers Association reminds consumers to develop good habits for using new energy electric vehicles. When charging your vehicle, you must choose a charging pile that meets national safety standards and keep away from flammable and explosive materials to avoid potential safety hazards.

Especially in rainy and snowy weather, make sure the charging nozzle and vehicle charging port are clean and dry before charging. Pay attention to keeping the environment ventilated when charging indoors. Be careful not to let rain or snow water flow in when charging outdoors. charging port to avoid causing an internal short circuit in the charging port and affecting the battery life.

As the temperature drops in winter, vehicle tires will become hard and brittle. It is recommended to check tire pressure regularly to avoid excessive or low tire pressure affecting the driving experience and eliminating safety hazards.

Based on the endurance mode and travel distance, rationally allocate the vehicle driving mode and air-conditioning and ventilation mode, reserve excess and prepare for rainy days, and beware of excessive power consumption that may cause the vehicle to "sit down", which will affect the travel experience and arrangements. .

3. The operation must be proper and the battery life will be more solid.

The China Consumers Association reminds consumers that new energy electric vehicle batteries must be fully considered during starting, parking, charging, driving and other operations. characteristic. Before traveling, the circuit and battery pack should be warmed up for 1-2 minutes after starting the new energy electric vehicle, so that the battery pack can reach more suitable working conditions, which will help extend battery life and endurance.

Due to the reduced battery charging and discharging efficiency under low temperature conditions in winter, new energy electric vehicles should be charged or parked in an environment with a relatively suitable temperature, such as an indoor parking lot or a sunny outdoor parking lot, to improve battery performance. activity, reduce battery life loss, and improve charging efficiency.

We must develop the charging habit of "shallow charging and shallow discharge", and try not to charge the battery after it is exhausted, so that it can be charged as needed and in a timely manner; maintain rational, calm and steady driving habits, Unless encountering special or emergency situations, try to avoid sudden acceleration, sharp turns, sudden braking and other operations to ensure travel safety and save vehicle power consumption.

In addition, when new energy electric vehicles are idle for a long time, they must be properly recharged before being parked properly, and powered on regularly to avoid leaving the battery in a state of power loss for too long, which is not good for the health of the battery.

4. Make good use of charging piles to make charging more convenient

Consumers should consider safety, formality and convenience when using charging piles.

Battery life and charging issues have always been one of the main pain points for owners of new energy electric vehicles. The most convenient way is to install private charging piles if possible. Currently, many communities can support the installation of charging piles in fixed parking spaces. It is best to consult with the property management in advance to confirm.

If you do not have the installation conditions, you can download various charging apps to check nearby idle public charging piles. On the premise of ensuring charging safety, you can consider the charging pile brand based on your actual situation. , geographical distance, charging price, settlement accuracy, settlement convenience, timely troubleshooting, etc. to make the optimal choice.

If you choose a portable charging gun for new energy electric vehicles on your own, you should pay attention to check whether the product has been tested and certified by a third-party professional organization, confirm whether the entire product complies with current standards, and check whether the logo and instructions include Manufacturer information, equipment information, rated output voltage and current, input power supply properties (AC or DC), usage environment, etc. At the same time, pay attention to safety protection functions and warranty services, and choose a charging gun product with excellent quality.

When using the charging gun equipment, observe and check in advance whether the charging pile equipment has any fault prompts, whether the insulation of the charging cable is damaged, whether the control box casing is damaged, whether the metal conductor is exposed, etc., if any, please repair it immediately. Discontinue use.

5. Verify the credentials and safeguard your rights

The China Consumers Association reminds consumers to sign contracts carefully and carefully when purchasing new energy electric vehicles and supporting charging pile installation services. Verify the credentials and keep them properly.

In recent years, government departments at all levels have issued a series of preferential policies. Consumers can pay appropriate attention to them before purchasing a car for easy comparison and understanding; when purchasing a car, they should pay attention to the promotional information and sales requirements of the relevant vehicle brands. Whether there is exaggerated publicity, induced sales, deliberate tying or bundled sales, etc.; the vehicle type (model, color, standard/optional equipment, etc.), vehicle purchase amount (distinguish between "deposit" and "deposit" should be specified in the sales contract ), car pick-up time, repair and maintenance, after-sales service, refund agreement and other important information, clarify whether the charging pile comes with the car, free installation, retention period, transfer and transfer rights, etc., for matters that may be controversial or vague benefits It is best to indicate this in the car purchase contract.

Consumers should proactively ask for purchase vouchers such as invoices or relevant service documents and keep them properly. When picking up the car, carefully check the consistency of the vehicle configuration, and check one by one whether the three-guarantee voucher, invoice, car purchase contract and other relevant vouchers are Complete. If any defects or inconsistencies with the contract are found in the vehicle, it must be reported to the operator on the spot. If communication and negotiation fail, a complaint can be made to the consumer association organization or administrative supervision department where the operator is located based on the actual situation, and rights can be safeguarded in accordance with the law. , protect their own legitimate rights and interests.

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