Daily maintenance of property

1. Understand the daily maintenance of the property.

Knowledge of daily maintenance of property 1. Property knowledge helps you make your daily life more convenient.

After the house moved in, the "struggle" between buyers and developers became a struggle with property companies. After the daily life, basically dealing with property companies. Knowing some property knowledge is not only to ensure the convenience of your life, but also to prevent yourself from being cheated in the interaction with property companies.

1. When did the property management company start collecting property management fees?

A: Generally, it can be divided into two situations and ways. First, the property management fee is charged after the property buyers sign the contract. Second, property management companies start to charge management fees when residents move in.

2. Do developers have to pay property management fees for vacant houses?

A: There is no explicit provision at present. However, according to the current industry practice, developers pay property management fees for vacant houses. As for how much management fee to pay, it can be implemented according to the corresponding standards stipulated in the Convention on the Management and Maintenance of House Use.

Three, when collecting property management fees, what is the billing area?

Answer: The billing area is subject to the construction area indicated in the property certificate. This construction area includes two parts: one is the interior construction area and the other is the shared area. Houses that have not yet obtained the real estate license shall be subject to the sales area on the purchase contract signed by the developer and the purchaser.

Four, public * * * area lighting costs, who will bear?

Answer: The lighting of public areas generally refers to the lighting of stairs, hallways and corridors of buildings, and this part of energy costs should be borne by the beneficiaries. The usual practice is to share the cost according to the unit door. Therefore, in addition to paying the energy cost used by the family, the family should also pay the shared energy cost.

5. Should the tenant pay the decoration deposit to the property company when renovating?

Answer: It is a common phenomenon for residents to decorate their houses. In order to ensure that the house decoration will not damage the main structure of the house and ensure the safe use of the house, residents must apply to the property management company when decorating, and the construction can only be started after the approval of the property management company. Moreover, they must sign a decoration agreement with the property management company to clarify the decoration content, decoration time, garbage disposal method and the handling of breach of contract liability. Whether the property company should collect the decoration deposit shall be subject to the agreement between the purchaser and the property company when handling the check-in formalities, that is, according to the provisions in the Convention on the Management and Maintenance of House Use.

Six, how to divide the maintenance scope of property management companies and owners?

The maintenance of the owner's house by the property management company can be divided into two situations.

In one case, the developer entrusts the house warranty obligation undertaken by the purchaser to the property management company, and the property management company does not charge any fees for the owner's house maintenance. In this case, the property management company performed the house warranty obligation on behalf of the developer;

On the other hand, the maintenance of the owner's house by the property management company does not belong to the housing warranty scope undertaken by the developer to the purchaser, and the property management company collects working hours. This situation belongs to the independent paid service provided by the property management company entrusted by the owner. (Note: this community belongs to the second case)

The maintenance scope and responsibility of the property management company and the owner are generally stipulated in the property management contract signed by both parties.

Generally speaking, the property management company is responsible for the maintenance of * * * used parts and * * * used equipment, public buildings and * * * used facilities, including external walls, stairwells, passages, roofs, elevators, electromechanical equipment, * * used antennas, fire-fighting facilities and green spaces.

In general, the owner should be responsible for the maintenance of all his properties. Indoor parts and equipment, including water, electricity, gas and other indoor pipelines, facilities and private balconies, shall be maintained by the owner. Owners can repair their own parts and equipment, or entrust property management companies or other professional maintenance personnel to carry out maintenance, but they have to pay corresponding fees for entrusting others to carry out maintenance.

Property knowledge should be learned and accumulated slowly in daily life. It's no big deal, but it's always good to know something.

(The above answers were published on 20 16-0 1-04. Please refer to the actual situation for the current purchase policy. )

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2. What are the maintenance contents of residential property now?

What are the residential property management services? I. Management of * * * property and public * * * affairs 1 within the planning red line of comprehensive management community. Responsible for formulating the work plan of property management service and organizing its implementation; 2. Conduct a safety survey on houses, facilities and equipment every year, formulate maintenance plans according to the survey results, and organize their implementation; 3. During the day, there are full-time administrators to receive residents, handle public affairs within the scope of services, and accept consultations and complaints from residents; At night, someone is on duty to deal with urgent repairs, and water, electricity and other urgent repairs will arrive at the scene within half an hour; 4. Assist in convening the owners' meeting and cooperate with its operation; 5. Sound management rules and regulations, perfect service quality standards and complete property management files; 6. Signing a property service contract with the owner and other procedures; Open service standards, charging basis and standards; 7, the application of computer system management owners and real estate files, property management services and fees; 8. All employees, dressing the, wear photo badges and hold relevant certificates; 9. Conduct an annual survey on the satisfaction rate of property management services, promote the improvement and promotion of management services, and solicit opinions from users who are not less than 80% of the total number of households.

10. Establish the disposal mechanism and pre-plan for all kinds of public emergencies, including organizations, personnel and specific measures, which can be put into operation at any time once they occur. Second, the daily maintenance of facilities and equipment in * * * * parts of houses and communities * * * The general scope of facilities and equipment in * * * parts shall prevail; Does not include equipment and facilities that are charged separately, such as elevators, pumps, heating equipment, etc. , to ensure the normal use, operation and minor repairs of facilities and basic municipal facilities in residential areas, including: 1, daily maintenance and minor repairs of facilities and equipment in buildings and residential areas, and implement the Service Standard for Minor Repairs of Buildings and Their Equipment; 2 to ensure the normal use of public facilities such as guardrails, fences, sketches, tables and chairs, corridor lights and greening facilities; Roads, permanent roads, trails and activity venues are basically flat, and ditches and culverts are unobstructed; 3. Ensure that rainwater and sewage pipes are kept unobstructed, septic tanks and rainwater wells are cleaned regularly, and related facilities are not damaged; 4, responsible for the daily operation and maintenance of intelligent facilities in the community; 5. Clean the external wall regularly.

Three, green residential planning within the red line of the central green space and the front and back of the house, the green space on both sides of the road according to the provisions of the Bureau of Landscape Architecture "two maintenance standards" maintenance. 4. Maintain cleanliness and hygiene in the planning red line of the cleaning community and outside the owner's door, including: 1, improve the cleaning system, have a clear responsibility system for cleaning and hygiene, and have a clear division of labor and a clear scope of responsibility; 2. Set up a garbage collection place, collect the garbage within the service scope to the garbage building and station every day, and manage the garbage (dedicated) building, station, box, road, bucket and garbage; 3. Clean the area within the service scope once a day, so that there is no garbage and sundries within the service scope; 4. Clean doors, windows, stair handrails, railings, walls, etc. Stairwells, corridors, elevators, corridors, etc. Once a week; 5, according to the relevant provisions of * * *, the rodenticide, disinfectant and pesticide within the scope of service are sprayed and put in; 6. In rainy and snowy weather, the accumulated water and snow on the main roads and secondary roads in the area should be cleaned up in time.

7. In case of public health emergencies, personnel should be quickly organized to ventilate, clean and disinfect the facilities and equipment used in the * * * part of the property, strengthen the publicity for the owners, and maintain the normal living order. V. Maintenance of public order Within the red line of the residential area planning, the owner should maintain order at the door and take good care of the public property in Grandpa's area, including: 1, which is relatively closed: the main entrance and exit of the residential area are manned day and night, and there should be obvious signs and preventive measures in places that endanger personal safety; 2. Maintaining traffic order: including managing the driving direction, speed and temporary parking position of motor vehicles and non-motor vehicles to keep vehicles unblocked; 3. Take care of public property: including doors, windows, fire-fighting equipment, manhole covers, rain grates, sketches, flowers, trees and fruits in buildings; 4. At night, conduct at least one preventive inspection and patrol on the key parts and roads within the service scope, and the number of patrol personnel shall be no less than 2, so as to be planned and recorded; 5. There are plans for handling public security cases, criminal cases and traffic accidents; When it happens, measures should be taken immediately to call the police in time and cooperate with the public security department to deal with it.

Six, parking management 1, a sound motor vehicle and non-motor vehicle management system and management plan; 2. Register and issue certificates for motor vehicles entering the community and issue certificates for going out; 3. Ensure orderly parking, and have a special person to supervise it 24 hours a day; Have an emergency plan; 4. For long-term storage, a parking management service agreement shall be signed to clarify the rights and obligations of both parties. Seven, fire management 1, a sound fire management system, the establishment of fire prevention responsibility system and fire prevention plan; 2, fire control facilities have obvious signs, regular patrol, inspection and maintenance of fire control facilities; 3, regular fire training, to ensure that relevant personnel to master the basic skills of fire control.

4. In case of fire, call the police in time and assist firefighters to evacuate and rescue personnel. 8. Maintenance, operation and repair of high-pressure water supply 1 to ensure the normal life of residents; There is a water cut-off disposal plan; 2. Lock the water tank and clean and disinfect it regularly to ensure the water quality is qualified; 3. The maintenance service standard shall conform to the provisions of J.F.D.Zi. [1998] No.799.

4. In case of public health emergencies, it is necessary to strengthen the disinfection of the water supply system and prohibit irrelevant personnel from entering the high-pressure water pump room and approaching the high-level water tank. Nine, elevator maintenance, operation, maintenance 1, the main elevator 6:00-24:00 uninterrupted operation, 0:00-6:00 call operation, elevator workers on duty at night, and in the waiting hall announced the call phone number or room number.

Where there is an elevator door on the floor, passengers must be opened; 2. Where there is a peak ladder, run with the main ladder at 6: 00 -8: 00 and 17: 00-19: 00 during peak hours; 3. When repairing the main ladder, if there is a spare ladder, use the spare ladder to operate. If there is no spare ladder, emergency repair shall be carried out within 30 minutes, and other repairs shall be completed within 23:00- 5: 00 the next day; Having a disposal plan in case of emergency; The Maintenance Service Standard shall be implemented according to the provisions of J.F.G.Z. [1998] No.799.4. In case of elevator power failure, people shall be injured, and rescue shall be organized quickly.

Ten, decoration management 1, perfect decoration management service system; 2, check the owner decoration scheme and industry.

3. What should a property manager do in his daily work?

Job responsibilities of property manager 1. Under the leadership of the director of the property management department, exercise the specific functions of management, supervision and coordination of services.

2, responsible for the management of the company's cleaning, greening, public security, maintenance, reception, return visits and other services. 3, a comprehensive grasp of the use of public facilities and equipment in the region.

4. Coordinate the director to send documents related to property management. 5. Attend the regular meeting of the department chaired by the director, summarize the work of the current month and make plans for the next month.

6. Be responsible for finding unqualified service items in the operation, tracking and verifying them, and handling complaints from operators. 7. Collect valuable property information and make suggestions to promote the development of the company's property management.

8. Be responsible for the reception of the company's business households, and be dignified in appearance, kind in attitude, warm and generous, quick in response and steady in handling affairs. 9, responsible for the business households to handle the occupation, occupancy, decoration procedures.

10, according to the regulations on reception and visit, make a good visit registration, notify the relevant leaders or departments in time when making an appointment by telephone, and report to the relevant leaders or departments before making an appointment for reception for sudden visitors. 1 1, responsible for receiving and handling the consultation and complaints of business households, and making regular return visits.

12, responsible for providing business, ticketing and other services for company residents. 13, complete the temporary work assigned by the office.

4. How to do a good job in property maintenance?

Under the direct leadership of the Minister of Management, the maintenance workers in the engineering department are responsible for the maintenance and management of houses, water, electricity and public facilities in residential areas, and provide maintenance services for residents. Their responsibilities are as follows: 1. Be familiar with the distribution of all kinds of houses in the community, the internal and external structures of houses, the direction and distribution of pipelines of water, electricity and fire fighting systems of ancillary facilities, the main control positions of pipelines, and the performance and use of equipment.

Second, strengthen the study of business knowledge and understand the construction drawings. Draw a simple plan and general system diagram of the pipeline, which can clearly and correctly mark the location of the fault.

Third, the repairman should have skilled construction skills. On the basis of mastering one's major, learn the basic knowledge of water, electricity and civil engineering, standardize the operation, and achieve multi-purpose for one person to meet the needs of residential maintenance.

Four, often patrol residential areas, grasp the operation and good condition of public facilities, such as damage, hidden dangers or other abnormal situation, should promptly organize personnel to repair. Ensure that public facilities are in good condition and equipment is running normally.

Five, often patrol residential areas, to ensure the smooth flow of water pipes, according to the requirements of the specification every six months to dredge rainwater wells and pipes, to ensure that sewage in residential areas does not overflow. Six, maintenance workers in the maintenance of the floor, first of all, to accurately find the real cause of water leakage, water seepage, so that a repair, less repair or no repair.

Seven, electrician must hold relevant certificates, and strictly abide by the safety production procedures and operating procedures. Wear work cards, work clothes, insulated shoes and other safety protection facilities.

Eight, maintenance of water supply pipeline, must close the main valve, notify residents in advance to prepare for water storage. Nine, take good care of tools, after each use, you must check the performance of tools, machine accessories, etc. , whether in good condition.

X. When providing free or paid services to residents, the requirements are as follows: 1. Urgent repairs can't stay overnight, and minor repairs should be completed in a limited time. 2. Wear work card for on-site maintenance, with warm attitude and thoughtful service.

3. Charge according to the charging standard set by the management office and turn it over to the management office. Do not misappropriate it without authorization, and offenders will be fined 100-500 yuan. 4. Do not ask the residents for tips or benefits, charge without receipt, overcharge, undercharge or overcharge.

Offenders shall be fined 10 times the amount of fees payable. 5. Comply with the requirements of residents. Without consent, the pipeline shall not be changed without authorization, that is, the color matching.

6. You are not allowed to rummage around at home. If there is theft, once it is discovered, it will be immediately sent to the police station for handling, and the management office will dismiss it. 7. It is forbidden to repair household appliances, steal accessories or replace them with inferior accessories.

If residents suffer losses, once found, the management office will order them to compensate for the corresponding losses, and will also dismiss them. If the circumstances are serious, they will be sent to the public security organs for handling. Eleven, complete other tasks assigned by the superior.