What qualities should a receptionist have?

What qualities should a receptionist have?

What qualities should a receptionist have? Waiter is a career that many people choose. The quality of waiters refers to the efforts or skills of waiters to provide effective services to customers. The service quality of restaurant staff includes service consciousness. Let's take a look at what qualities a receptionist should have.

What qualities should a receptionist have? 1 1, dignified and generous, neat and clean.

The image of the receptionist is very important. The waiter won't ask them how beautiful they are, but it's important to be dignified and generous. This temperament comes from the love and confidence in service work, which can bring a pleasing feeling to customers.

The image of the waiter at work not only represents personal characteristics, but also represents the impression given by the front desk. Neat and clean clothing appearance can show the young vitality of waiters and the professionalism of front office management. Therefore, the catering industry must pay attention to the neatness and cleanliness of employees' clothing.

2. Warm and sincere personality and friendly service attitude.

In addition to selling the food and drinks provided, the front office also needs to provide high-quality services for guests. Therefore, the receptionist should have the concept of "customer first" and "customer first". Friendly service attitude and affinity are necessary to serve customers, which can narrow the distance between customers and waiters.

The receptionist should be warm and sincere, can receive every customer with a kind and natural smile and sincere attitude, and always put herself in the customer's shoes, so that customers can enjoy the atmosphere of being at home.

3. Good communication skills and professional sales skills.

A receptionist is a person who contacts customers directly at the front desk. Different customers have different consumption habits. For customers' problems and needs, waiters should put forward unique opinions through flexible speaking methods and skills to convince customers and promote the smooth progress of service.

4, the corresponding knowledge quality, diligent and enterprising.

The receptionist is not a simple manual worker, but needs to have the corresponding knowledge quality and be diligent in learning. With the progress of society and the development of technology, the receptionist needs to keep learning. We should not only learn professional knowledge of catering and customer psychology, but also learn computer-related knowledge, some of which need to learn foreign languages.

5, the spirit of initiative and responsibility, tenacious perseverance that is not afraid of hardship.

Front office attendants need to be proactive, responsible and have keen eyes, rather than "turning a blind eye". As long as you see that the customer needs service, you should take the initiative to serve. A proactive service attitude is the embodiment of an excellent waiter's mental outlook.

Job responsibilities of waiters

1, tidy up gfd, put on light makeup, arrive at work on time, don't be late, leave early, obey the leadership and command of the front desk foreman, and finish the task seriously and quickly.

2. Know the number and time of dining before going to work, know whether the guests have other special requirements, and provide personalized service.

3. Before the formal meal, according to the arrangement of the foreman, carefully clean the tables and chairs and the front hall, and prepare all kinds of supplies to ensure normal business use.

4. Stand at the appointed time, smile naturally on your face, and greet the guests with full mental outlook.

5. After the guests arrive, arrange the guests to sit in time, increase or decrease the seats according to the number of people, and take the initiative to pull the chair (put the clothes first) and introduce the characteristics and business nature of our store.

6. When serving the restaurant, please start with the word thank you, always use polite expressions and smile, invite guests to drink tea, pour tea, deliver towels to guests in time, introduce the ordering method, consult the guests' drinks and sign the price tag.

7. During the meal service, communicate with the guests, ask and answer questions, politely answer the guests you don't know, ask first and then answer when necessary, and avoid arrogance, rashness, impatience and annoyance.

8. Pay attention to all the situations of the guests and the front desk at any time during the meal, so as to achieve better cooperative service and satisfy the guests with convenient and high-quality service.

9. When operating, you must use a tray to avoid the overflow of tea and vegetable juice. You should arrive at the service meal with sound to avoid collision with the guests. If you make a mistake at work, you should apologize to the guests immediately.

What qualities should a receptionist have? 2. Be proficient in service skills. Providing high-quality service to users quickly and accurately is the basic quality that an excellent service personnel should have. Whether it is business skills or products, you should memorize them and answer them like a stream.

The second is to strictly implement service standards. Welcome users with a smile, and use civilized expressions, such as "Hello", "What business do you need" and "Please go slowly". Treat users with patience and care and win the trust of users with standardized services.

Third, understand the needs of customers. We should be good at observation and communication, analyze and understand the needs of different users, and provide intimate and assured services for users.

Fourth, we must have an optimistic and inclusive attitude. Customer service personnel should have an optimistic and tolerant attitude, always maintain a happy mood at work, and occasionally encounter unexpected situations. We must adjust our mentality with the service principle of "the customer is always right" and resolve the bad feelings of customers with a broad and inclusive heart.

1, appearance, behavior

Dress neatly, be generous and decent, smile, be active and enthusiastic, and pay attention to etiquette and politeness. Moreover, the mind is sensitive, the memory is accurate, the expression is natural, pay attention to the guest's expression, pay attention to the guest's movements, and master the guest's psychology.

2. Language

Language skills with beautiful language, pleasant tone, appropriate content and flexible strategy. You must master the basic conversation, pronunciation standard and accurate expression of one or two foreign languages.

3. Behavior

An excellent receptionist should stand firm, behave properly and be generous.

4. Business operation skills

The front office attendant must be able to complete the work skillfully and accurately according to the procedures.

5. Adaptability

Resilience is a special service skill and quality that the front office waiter should have.

What qualities should the front office attendant have? What qualities should an excellent room attendant have?

1. Good conduct and professional ethics.

Due to the characteristics of their posts, housekeeping staff, especially floor attendants, often go in and out of guests' rooms and have access to guests' luggage, including some valuable money and things. If you don't have good moral character, you will have evil thoughts when you see money, and take advantage of your work to steal guests' property, which will bring immeasurable losses to the image and reputation of the hotel.

2. Have a good work attitude, be practical and conscientious, and work hard.

The main work of housekeeping department is cleaning and sanitation, such as room hygiene, public hygiene, washing clothes and linen. Therefore, employees working in the housekeeping department must be not afraid of dirt, work hard and have the spirit of hardship.

3. Have a strong sense of health and service.

Because the main job of housekeeping department is cleaning and sanitation, in order to do this job well, waiters must have a strong sense of hygiene and service, otherwise they will not be able to do a good job and provide satisfactory service to guests.

4, master the basic facilities and equipment maintenance knowledge.

Generally speaking, there are many facilities in hotel rooms, such as various lamps, air conditioners, carpets, curtains, stereos, televisions and desks. Although according to hotel regulations, these facilities should be the responsibility of hotel engineers, housekeeping department should be responsible for daily maintenance.

Housekeeping attendants must take advantage of the opportunity of cleaning rooms every day to maintain these facilities. Moreover, some minor maintenance items, such as changing fuses, changing power sockets, changing light bulbs, etc. , generally handled by the housekeeping department. It can be seen that the waiter in housekeeping department should have certain knowledge of equipment and facilities maintenance.

5. Have a certain level of foreign language.

When receiving foreign guests, waiters should be able to provide services to guests in an appropriate intermediary language. Otherwise, once you meet a guest from abroad, the room service staff will not be able to provide services in the intermediary language, and even make some jokes, which will affect the service quality and seriously affect the image of the hotel in the eyes of the guests.