Why does OnePlus phone crash?

When the mobile phone runs out of memory or there are some unknown abnormalities in the application, it may cause the application to freeze, become unresponsive, crash, etc. If you are using a OnePlus mobile phone, it is recommended that you conduct the following troubleshooting: 1. If you encounter this problem with a specific App:

1. Check whether the App version is the latest version, if not , upgrade to the latest version and then test. If it is the latest version, try clearing the application data and cache before testing again. Clear the application data and cache path: use the camera application as an example, long press the application icon - application information - storage and cache - clear storage Space/clear cache;

2. If you still have the same problem, it is recommended to uninstall and reinstall before testing. It is recommended to only download the software from the mobile software store; this operation will lose the information in the software, such as stand-alone games. It is recommended to back up the game process before operation.

3. If you still have the same problem, upgrade the mobile phone system to the latest version and then test. 2. Multiple applications have problems such as crashing and freezing, and the phenomena appear irregularly:

1. The mobile phone’s running memory does not have enough space. If you need to have sufficient running memory, please try not to run in the system background Too many programs are running at the same time; you can tap the multitasking key to view and manage programs running in the background.

2. The storage space of the mobile phone is not enough, and there is no extra space to save the cached files when the program is running; enter "File Management" to view the available storage of the mobile phone, or select "File Cleanup" to clean up unnecessary Cache files;

3. Exit and uninstall software that is incompatible with the phone, such as some third-party housekeeping software;

4. Back up the data and reset the phone before testing again , Path: Settings-System/Other Settings-Reset Options/Restore Phone-Clear All Data (Restore Factory Settings).

5. If the software crashes after the mobile phone is damaged by external force (collision, water, etc.), you can take the mobile phone to the service center for processing.

If the above does not solve your problem, please contact OnePlus customer service for more help.