56: What if the customer doesn't answer the phone or return the message?

Wu Jie teacher Tik Tok

One way, 80% of customers will reply within one day.

We are in sales. In the past, we often used some methods of intimidation, inducement, frequent harassment and even routine to our customers, which would make our customers' defensive psychology heavier and heavier, and our trust in sales staff less and less, so we always chatted and lost the following, and even didn't even answer the phone or return the information in the end.

Empathy and weakness+letting customers say no can quickly help sales make up for previous mistakes, reduce customers' preparedness and discomfort, and win this customer back.

This method is to send two WeChat messages to customers when they are not busy. You can say, "Sister Liu hasn't received your reply for a long time. I guess you haven't considered us yet."

"I sent you a message today, actually want to apologize to you. I used to chase you. Later, I put myself in the other's shoes. If I were you, I would be angry, too. To tell you the truth, I had the cheek to contact you today. Can you tell me what you really think? If you really don't think about it, I will 100% respect your decision. "

Please remember that when you send these two messages, you must be sincere and respect your customers. After seeing them off, just shut up and do something else and wait quietly.

According to this method, we will find that most customers who missed orders will find a step to contact the sales staff again after seeing the news, and the communication will be more open and the list will be smoother.

Retell:

Empathy, weakness+let customers say no, and communicate with customers with sincerity and respect.

2 Relevant experience

The actual measurement is effective. A customer replied not to contact her again, and would take the initiative to contact her if necessary, so he borrowed this method:

Mm-hmm, I understand. We don't like being pressured.

Shall I send you the market trends or new activities or wait for you to contact me?

3 action guide

(1) Empathy for weaknesses, finding common ground, identification, etc. Build intimacy and trust.

Allow customers to say no. Give customers a sense of control.

3 communicate frankly. An open mind, an altruistic heart