What should I do if Xianyu is discovered by a customer that I ordered from Pinduoduo?

What should I do if a customer discovers that I am placing an order through Pinduoduo when I am doing e-commerce without supply of goods on Xianyu? I have been running Xianyu for more than two years and have encountered many similar problems. I will describe the solutions in detail below. 1. What should customers do when they receive Pinduoduo logistics order information? Some merchants now spend some money to activate SMS reminder services. That is, customer service will send relevant text messages based on the order information. If customers often buy things from Pinduoduo, they will quickly find the merchant based on the information prompts and discover the price difference. First of all, the probability of such text messages appearing is extremely low. Pinduoduo’s prices are inherently cheap, and many merchants don’t want to increase operating costs, so they spend money on text message reminders. After all, whoever sells them is not selling, and they can’t make more money. I have probably placed hundreds of orders and have not encountered this problem so far. Even if we are unlucky and encounter this situation, we don’t need to panic. We can pretend to be honest and tell customers: Yes, boss, we are under great pressure now, so we also have clearance on other platforms. I signed up for a Pinduoduo event at a loss a few days ago. You can also participate. If you receive the goods well, I will send you a big red envelope. After the logistics is signed, we can proactively contact Praise and send him a red envelope for the price difference. ? 2. What should customers do when they receive a cash back card for good reviews? Before placing an order, you must explain clearly to the merchant: do not put a cash back card for good reviews, a cash back card for good reviews with bad reviews, and do not put direct positive reviews. Most merchant customer service can do this. If a customer receives a positive feedback card and asks us why, they can tell the customer: This was a package that was packaged together when Pinxixi cleared the goods. It was not opened and was sent to you directly in order to rush for time. If a customer wants a good review, he or she will readily agree, receive a red envelope for the good review, and then go back to the merchant to get cash back for the good review. ?3. What should customers do if they see Pinduoduo printed on the package? Before placing an order, you can ask the merchant if the package can be delivered without Pinduoduo on it. I asked many merchants before, but they all disagreed with the removal of the three words Pinduoduo. Probably because Pinduoduo has express delivery subsidies. In fact, according to most people’s experience of unpacking packages, few people will pay attention to Pinduoduo’s information on the express delivery form or the Pinduoduo information on the outer packaging box. If you are really asked, you can answer like this: We used to clear out Pinduoduo and bought a shipping system for one year. Now I still use the previous shipping system to place orders. No matter how you deliver the goods, you can rest assured about the service and quality. You are a guaranteed boss.

In fact, all after-sales issues are communication issues. If you are polite, customers will be respected and they will be very happy! Of course I won’t cause trouble for you! Have you learned it?