123 15 can I complain about orange heart optimization?

Of course. 123 15 can complain about orange heart optimization. If you need to make a complaint, you can directly call the customer service hotline 123 15, and then answer the questions according to the staff's prompts, truthfully tell the facts, reasons and requests of the complaint, and tell your name, address, telephone number or other contact information as well as the name, address and telephone number of the respondent. Consumer complaint cases shall be under the jurisdiction of the administrative department for industry and commerce where the operator is located. If the merchant needs the area code of the place where the merchant is located+123 15, he can make a complaint. You can also log on to the 123 15 Internet platform to make a complaint.

To dial 123 15, you must have a clear defendant (you must know the specific business information, such as store name, address, telephone number, etc. ), with specific demands, facts and reasons, and under the jurisdiction of the administrative department for industry and commerce (the jurisdiction can be divided into: responsible for market supervision and management and administrative law enforcement. Jurisdiction involves: function and region), consumers need to buy, use goods or receive services for their daily consumption.

So what is the right situation for 123 15 to complain?

1. When your rights and interests are infringed and the respondent is under the jurisdiction of the administrative department for industry and commerce;

2. When your legitimate rights and interests are violated in the process of consumption;

3. When you find fake and shoddy goods and "black dens" for manufacturing and selling fake and shoddy goods.

Please note that complaints will not be accepted under the following circumstances:

1. The defendant is no longer liable for breach of contract for goods that have exceeded the warranty period or the warranty period after purchase;

2, reached a mediation agreement and has been implemented, and there is no new situation, new reasons;

3, the court, arbitration institution or other administrative organs have accepted or dealt with;

4. Consumers know or should know that their rights and interests have been infringed for more than one year;

5. Consumers cannot prove that their rights and interests have been infringed;

6, does not comply with national laws, administrative regulations and rules.

The service hours of 123 15 are Monday to Friday: 8: 30am-12: 00pm and 2: 00pm-5: 30pm. During this period, you can directly dial 123 15 for manual acceptance. At other times, you can complain by fax or the Internet.

There are two ways to query the complaint results after a complaint:

1, 123 15 official website inquiry: If you have a complaint number, you can directly enter the number to find it. If there is no complaint number, you can enter keyword search, such as title and phone number.

2. Telephone number 123 15.

"123 15" is a consumer complaint hotline and a national Internet platform. This is the telephone number 1999, which was set up nationwide by the State Administration for Industry and Commerce on March 5 with the strong support of the former Ministry of Information Industry. The national 123 15 internet platform was officially launched on March 20 17. This is another important measure to promote "Internet+government services", which indicates that the protection of consumers' rights and interests in China's industrial and commercial and market supervision departments has entered the internet plus era.