Why did I receive the health code transcoding information but it was not transcoded?

I received the health code transcoding information, but it was not transcoded because the personal identity and mobile phone number information were incorrect.

The health code assignment standard adds a "time and space companionship" rule, that is, for people who have returned from medium and high-risk areas in China and overseas, or who have traveled in the same time period as people infected with COVID-19. For people who interact with each other, their health codes will be converted to yellow or red codes based on different exposure risks. According to the epidemic prevention policy, a "yellow code" indicates the need for home isolation, and a "red code" indicates the need for centralized isolation.

Currently, the Municipal Health Commission and the Municipal Bureau of Digital Affairs have opened transcoding application channels: if the health code is abnormal due to errors in personal identity and mobile phone number information, individuals must apply to their unit or community. And provide negative nucleic acid test results within 48 hours. After review by the unit or community, report to the district or city epidemic prevention and control headquarters for transcoding.

Confirmed cases, fever patients, close contacts or sub-close contacts, people coming from or entering China from medium- and high-risk areas, etc., who meet the conditions for lifting quarantine, will be transferred in accordance with existing rules and procedures. code.