What should I do if my vivo phone crashes?

Handling method of mobile phone crash:

1, forcibly restart the phone.

Try to restart the phone forcibly to see if it can be used again.

Forced restart method:

20/kloc-models launched before September, 2007 (models before X20): press and hold the "power button" for more than 12 seconds.

Models released after September 20 17 and new models (X20 and higher): press and hold the "power button"+"volume down button" for more than 10 second at the same time.

NEX? 3/NEX？ 3S: Press and hold the top round key for more than 10 second.

2. Upgrade the system version

Check whether the version of the mobile phone system is the latest version. System updates will improve the compatibility of the system with third-party applications and the stability of the system, and some new versions will add some new functions.

3. Confirm whether an incompatible application is running.

Will running a certain software cause the phone to crash? Some third-party software is incompatible with the system, which may cause the phone to crash and restart. It is recommended to press the software icon on the desktop Application Information to save or set the application and permissions Application Management to find the corresponding software store, click Clear Data and Clear Cache, back up the software data if necessary, and then download and install the software again in the app store after uninstalling.

4. Check the storage space of the mobile phone

Please check the remaining storage space of your phone. If the storage space is insufficient, the system performance will drop sharply. It is suggested to use I housekeeper to clean up the storage space of mobile phones in time and uninstall uncommon software to keep the remaining storage space above 20%.

5, reset the phone

If necessary, you can back up your phone data, and then go to Settings System Management Backup and Reset to clear all data and reset your phone. This operation will delete all data, including: software, SMS, contacts, memos, etc. Please back up important data before operation to avoid loss.

6, service center testing

If the above methods can't solve the problem, please back up your mobile phone data in advance and bring your mobile phone and purchase voucher to vivo customer service center for testing. Address of customer service center: Go to official website /vivo Mall APP-My-Service Network or vivo official website Web Edition-Slide the bottom-Service Support-Service Network Inquiry-Select provinces and cities to inquire the address of customer service center. It is recommended to call in advance before going to avoid empty running, plan your trip reasonably and travel safely.