How to contact old customers after job-hopping

How to contact old customers after job-hopping

How to contact old customers after job-hopping? The workplace is a complex environment. Everyone must pay attention to some details in their work, so that you can know more about potential buyers and get in touch with them. Let's share how to contact old customers after job hopping.

How to contact old customers after job-hopping? 1 You can edit a short message in your mobile phone, or send it to the customer in your mobile phone, saying that you have changed your work place and you can contact more in the future.

In any case, when you tell your customers, you can't slander your company, so that your customer resources can be used in your future work. The most direct way to inform is to leave because of career orientation, but the later service will definitely be handed over.

How to maintain old customers in sales

1, telephone communication

Now most people communicate on WeChat, and there are few calls. If you can communicate with the customer by phone, have you received the goods, and then ask about the use after one week, is it more special than others? According to different products, in the same city, you can also explain how to use them and what rights you have to maximize the value of your products. You always think of the customer, and the customer will feel it.

2. Pay attention to customers' circle of friends

Everyone's WeChat address book has a star function, which is to do this. Tag all your customers and spend 60 minutes every day following their circle of friends. There is no excuse, you must do so.

Praise comments with your heart, learn to praise others, and use the FFC rule: feeling: feeling facts: fact comparison: comparison.

For example, I saw a client send a photo of a child. Often boast: Your baby is so cute!

FFC kua: Seeing the baby's smile, my heart softened, I was a little tired, and my heart was full of happiness.

Step 3 send a surprise

Gifts are a must for customers' birthdays. If you can attach your own blessing, will it be very warm and memorable for your customers?

Major festivals, from short messages to red envelopes!

4. Offline activities

It can be said that it is a value-added service for its own customers. Some customers who are not interested in the product may place an order with you after hearing the user's sharing in offline activities.

You can also organize outdoor yoga for customers, read books for adults and children, and make snowflake cakes and moon cakes ... This will not only make the sharing of old customers affect new customers, increase their understanding of products, but also increase the stickiness between your customers.

How to contact old customers after job-hopping II. How to communicate with customers

1. Be concise.

When meeting with customers, whether introducing yourself or introducing products, you should be concise, preferably two sentences. Speak slowly and don't procrastinate. When you speak, you must look the other person in the eye and smile.

2. Don't interrupt each other when they are talking.

Don't refute the other person's point of view casually, be sure to find out the other person's intention before you speak. There are many salesmen who often start to interrupt and refute before the other party has finished or does not understand the other party's point of view. As a result, it turned into a TV debate, which aroused great resentment from customers, and the order was naturally not negotiated. As a salesman, you must always keep your task in mind before you can sell your products. Sometimes customers' belittling of your products is a habitual vent. You just need to listen to him carefully, express your understanding from time to time, and eventually win the favor of customers, and then it will be much easier to talk about product orders.

3, in the face of customer questions, the answer must be comprehensive.

A comprehensive answer does not mean that you can talk endlessly. The more answers, the better. Instead, you should give a comprehensive answer to the customer's questions. Don't leave anything out, especially the key issues. You should also learn to answer ten questions, which is not contradictory to accuracy. When the customer knows about the product, it is best to answer it once. For example, when asking you product specifications, try to answer clearly the product specifications, the price of each specification and the product.

4. Answer each other's questions seriously.

I clearly want to give a positive answer. If I don't know, I can tell the customer directly. I will write this question down and answer you when I know it. Never pretend you don't understand, and don't give vague answers. Don't talk nonsense to avoid customers' questions, but also pay attention to answering customers' questions, and don't give absolute answers, such as: our quality is absolutely fine, our service is absolutely first-class and so on. We all know that there is a common sense: there is no absolute thing in the world. Don't absolutize your own language.

Don't talk about business with customers in rhetorical tone.

In the face of customers' malicious problems, some salesmen answer blows with blows, hoping to refute customers with a series of rhetorical questions. Instead, it was refuted by the customer and the order was lost. You should smile and say: I understand your point of view very well. If you can let me explain it further, you will be satisfied. We can't be irrational because our customers are irrational.

6. Learn to praise others.

Your praise comes from your sincere appreciation of the efforts of others. For example, you are really professional and I hope to learn from you in the future. Please give me more advice in the future. Praising others is an effective weapon for our communication.

How to contact old customers after job-hopping 3 Ten principles to satisfy customers.

1, clearly realize that you are engaged in sales:

Please adopt a standard and open attitude. I'd rather make a sales mistake when trying to make a big deal than make everything furtive. Suppose a potential customer says, "Ha, are you going to sell me something?" It is best to prepare a quick and enthusiastic answer: "Yes." If you think you are helping others solve problems, or offering an excellent product at a discount, then you are not suitable for sales at all. Sales is your responsibility. You can't give up easily without doing your best and hard work.

2. Please ask more questions:

Please try to ensure that customers have the opportunity to tell you what they like and dislike, the actual delivery date, who has the approval right, how they intend to use this product, what excellent products they have bought in the past, whether they have samples, what words they like to use to describe the products or services they really intend to buy, and so on. If you fail in business, nine times out of ten, it is because you talk too much and ask too little.

3. Inspection cycle:

Suppose you are selling customized products or services, please make sure that the inspection period is enough, so that you never need to let customers choose between changing tasks and modifying plans.

The customer is always right. Because, if you tell your customers that they are wrong, they can choose not to be your customers. Whether you are an organizer of entertainment programs, a gardener, a grocer or a lawyer, if you can set the inspection period, you will certainly benefit a lot.

4. Customer agreement:

At the same time, the agreement stipulates the specific progress requirements of the performance, which is clear enough for customers to understand what it means if they do not comply with the agreement. Customers are often reasonable. If they know the rules exactly, they are usually willing to follow them. For example, suppose you reserve a banquet hall for a client's wedding. If you break the contract, you must pay a penalty of 25%. If this clause is clearly listed in the contract, the customer will agree to pay the fine.

5. Solve the trust problem:

Do your best to build your credibility, so that your customers will be more willing to trust you. It is very important to gain the trust of customers at the beginning of doing business. In this way, when there are inevitable differences, you can have enough room to advance and retreat, which is convenient for you to do your work well. Please inform your customers of your past achievements and recommendations before the problems appear, which will have a greater impact than trying to remedy the problems.

6. Please talk more about your work, not your feelings or process:

Sometimes it is difficult to do this, especially if you have worked so hard to learn such a craft, but the appearance of customers can easily ruin your past efforts. It is particularly critical to pay attention to products or services, rather than the trust or attitude of customers. It is difficult, but extremely important.

7. Ask customers mandatory questions:

"If I meet your requirements in XXX, will you buy our products?" Please make a list carefully at the same time, including all the requirements of the other party. There are many advantages and benefits of compulsive problem, which cannot be overemphasized. It can force a customer or potential customer to tell you what he is thinking, which will force him to concentrate on his business and expose all problems on the table.

8. Please provide more opportunities for customers so that you can know his positive or negative feedback:

Please ask again and again, "What else?" Let's look back at the above idea: ask more questions and give potential customers more opportunities to talk. If you agree with me, you will also think it is not easy to do so. However, it is so powerful, so beneficial and so fruitful. Once you do it, you will never regret it.

9. Record everything:

When communicating with customers, please use paper and pen to deliver written things to customers. Now is the era of e-mail and fax, there is no excuse not to record everything. Please have a soft spot for written form and enjoy it. Your clients and accountants will thank you for this. Once, my wife and I wanted to hire a contractor to finish a job, and four people came. One of the notes is particularly detailed. When we got the plan, one of them was three times as detailed as the others. Of course, it is conceivable who we will eventually hire.

10, sales should be gradual:

Attract others to buy and try to get them on your side. You can't sell everything at once, unless you have a haircut or sell hot dogs. Generally speaking, there are always several steps involved in order to make people go with you step by step and gradually trust you. The sooner you find such a step, the more effective your sales call will be.