Beijing’s 12345 hotline has recently received four hot spots for epidemic prevention calls from citizens:

How to restore the green code as soon as possible after completing the nucleic acid test, how to check the nucleic acid for the elderly and children, and what precautions should be taken during home observation... In the past few days, the 12345 hotline has received many calls from citizens for consultation. Related operations and policies. for these hot issues.

Hot Spot 1: How to restore the green code as soon as possible after completing the nucleic acid test? Recently, Ms. Chen, a citizen, called 12345 to report that she passed by Songyu Dongli Community and the health treasure pop-up window appeared. She has reported it to the village committee where she lives. The report was filed and the nucleic acid test was completed at the same time, but the pop-up window has not been cleared. Some citizens have also encountered this situation. Citizens ask how to restore the green code as soon as possible after completing the nucleic acid test? Answer: If your nucleic acid test results cannot be checked in time on "Beijing Health Treasure" after the test, citizens can consult the testing agency and urge them as soon as possible Upload the results to Beijing or the National Nucleic Acid Platform. After successfully querying the negative nucleic acid test result, you can re-declare your itinerary and remove the "pop-up" status. For nucleic acid tests that have been completed, the testing agency has uploaded the test results to the nucleic acid testing platform of the National Health Commission. Health Bao can check the nucleic acid test results through the nucleic acid testing platform. Beijing Health Bao will compare them 24 hours a day to clear the pop-up window and restore the green code. . If the test has been completed and the nucleic acid test results have been uploaded normally, but the "Beijing Health Treasure" still cannot be coded normally, residents can consult the local community, village, hotel, unit or 12345 citizen hotline to solve the problem through offline rescue channels.

Hot Spot 2: How to check nucleic acid for the elderly and children? During the "May Day" period, people entering various public places in the city, including scenic spots, hotels, B&Bs, etc. in the suburbs, must have a nucleic acid test for 48 hours. Proof of negative test. A citizen reported that he took the elderly and children for a walk in a park near his home, but because the elderly and children did not have mobile phones, they were unable to log into the health treasure to check the nucleic acid test results. What should I do if I encounter this situation? How to check nucleic acid for the elderly and children? Answer: For the elderly and children who do not have mobile phones or cannot use smartphones, you can choose from the "Nucleic Acid Vaccine Service Inquiry" of "Beijing Health Treasure" "Check other people's nucleic acid test results" function.

After entering Beijing Health Treasure, click to enter "Nucleic Acid Vaccine Service Inquiry".

“Click here” to enter the inquiry channel. This function requires authentication, inputting the name and ID number of the person being searched, and facial recognition. After the face recognition passes, the nucleic acid test results of the person being examined can be obtained; if the face recognition fails, the results can also be seen by taking a photo of the child or the elderly.

Hot Spot 3: How to carry out home isolation observation? Answer: It is best for home isolation medical observers to live alone; if conditions do not allow, choose a well-ventilated room in a house as the isolation room to maintain relative independence . Place tables and stools in relatively independent isolation rooms as a transfer point for non-contact transfer of items. Air conditioning should not be used in the room, especially central air conditioning that is directly connected to other rooms. The room should be equipped with thermometers, paper towels, masks, disposable gloves, disinfectants and other personal protective equipment and disinfection products, and trash cans with lids. You are not allowed to go out during the period of home isolation and medical observation. If you must go out, you must obtain approval from the medical observation manager of your community. You must wear a disposable surgical mask and avoid going to crowded places. If medical observers in home isolation develop symptoms such as fever, dry cough, fatigue, sore throat, reduced sense of smell (taste), diarrhea, etc., community managers should promptly report to the local health administrative department and the disease control agency in the jurisdiction, and report them according to regulations. Transfer to designated medical institutions for investigation, diagnosis and treatment, and implement closed-loop management.

Hot Spot 4: How to check the prevention and control measures when entering and leaving Beijing? Answer: Currently, in addition to calling the Beijing 12345 citizen service hotline for consultation. Citizens can also enter the "Capital Window" website and click on the "Inquiry Service for Prevention and Control Measures in and Out of Beijing" option to independently select their place of departure and destination and obtain the latest prevention and control measures in relevant areas. Please refer to the figure below for the operation path:

Enter the "Capital Window" website and find "Epidemic Prevention and Control".

After clicking to enter "Epidemic Prevention and Control", you can see the "Inquiry Service for Prevention and Control Measures for Entry and Exit from Beijing".