What are the residential property management regulations in Qingdao? Detailed explanation of new regulations

Recently, Qingdao Government Affairs Network published the "Qingdao Residential Property Service Management Standard". According to the new residential property management regulations, Qingdao's daily property service standard is divided into six parts: comprehensive management services; Housing management, maintenance services; * * * Operation, repair and maintenance services with equipment and facilities; Assist public order maintenance services; Cleaning service; Greening service.

according to the different needs of residential property services, the quality of property services is divided into six grades: primary, first, second, third, fourth and fifth. Among them, the primary level is the lowest level, and the fifth level is the highest level. The higher the level, the higher the property service standard and charging standard.

Qingdao residential property management regulations

In terms of specific standards, in comprehensive management services, the primary requirements are as follows: property service enterprises in the early stage should provide property service manuals to owners; When undertaking the project, carefully check the parts, facilities and equipment of the property, and the acceptance procedures are complete; Have a customer service reception place, manned, set up and publicize the service telephone number; The repair service will arrive at the site according to the time agreed by both parties, and there is a record of repair and maintenance; The realty service enterprise that implements the fee system for realty service charges shall publish the revenue and expenditure of service funds at least once a year; At least once a year, the owner's opinions on property services are consulted, and the satisfaction rate is over 75%. Analyze, rectify and pay a return visit to the dissatisfied items.

*** In the operation, repair and maintenance service of equipment and facilities, the five-level property service enterprise should be equipped with professional elevator management personnel to ensure that the elevator runs 24 hours a day, the buttons, lighting lamps and other accessories in the car are kept intact, and the car is clean and tidy. Entrusted professional elevator maintenance unit to carry out regular maintenance according to the requirements of quality supervision department and keep relevant records.

in terms of assisting public order maintenance services, the full-time public order maintenance personnel in five-level property service enterprises are mainly young and middle-aged, and those under the age of 45 account for more than 6% of the total. The entrances and exits are on duty 24 hours a day, and the main entrances and exits are on duty by two people. Posts are set up from 7: to 9: and from 17: to 19: , and vehicles entering and leaving are managed and visitors are registered according to the requirements of the entrustment contract.

in the cleaning service, five-level property service enterprises should ensure that the lobby, leisure area and customer gathering area are cleaned twice a day, the ground is wet mopped twice a week and disinfected twice a month. Floor passages and stair steps shall be cleaned 3 times a day. Stair handrails, railings, window sills, fire doors, fire hydrants and signs shall be cleaned once a day. The residential roads are cleaned twice a day; In rainy and snowy weather, the main roads are cleaned in time to facilitate travel.

The primary property service, which is the most basic property service, must also be achieved: the property service enterprise that implements the fee-based property service charging method shall announce the income and expenditure of service funds at least once a year; At least once a year, the owner's opinions on property services are consulted, and the satisfaction rate is over 75%. Analyze, rectify and pay a return visit to the dissatisfied items; Floor passages and stair steps shall be cleaned once a week; Road cleaning once a day; Clean the main roads in time in rainy and snowy weather to facilitate travel; Trash bins and garbage bins should be cleaned regularly.

(The above answer was issued on September 18th, 213, and the current relevant housing purchase policy should be based on the actual situation)

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