How to complain about Didi Company?

Didi complaint notice: 1. If the driver doesn't follow the navigation, he can complain directly and return the difference between the estimated fare and the actual cost. The driver will charge in advance before getting on the bus. Please confirm whether it's the 0.0 yuan fare after getting on the bus. Please complain if you charge in advance, and don't settle directly. Customer service will change the amount to an estimated amount. 3. If the drip driver detours or deliberately chooses the traffic jam route, which causes cost increase or trip delay, it is necessary to complain about Didi. Generally, the primary customer service will not admit that there is a problem and can escalate the complaint. Generally, upgraded complaints will be called back in 72 hours, and customer service will surprise you first. You can insist on complaining, refuse to accept the handling result, and ask for a reply within the specified time. Be sure to ask the customer service phone number clearly. If the customer service attitude is rude, intentionally or forcibly hangs up the customer's phone, and the service attitude is not good, directly complain to the customer service, and Didi will compensate the customer service after the complaint. In fact, it is also a side solution to your problem, but it will not admit that traffic jams will compensate them. 4. Secondary customer service can't solve the problem. If you complain again, reply yourself. If you are not satisfied, you should ask for an escalation of the complaint, instead of listening to what she has to say. You need to call customer service again to complain. 5. The second-level customer service can't handle it up or simply tell you that it's the final result, so you should complain to the customer service yourself, because it is stipulated that the customer service can't handle it, so you need to report it up and you can't ignore it. A customer service marked in the system that the processing can be completed without your consent, so be sure to check it. 6. The customer service specialist is a three-level customer service, and will give the final processing result, but you can continue to give upward feedback if you are not satisfied. 7. General Didi customer service, primary customer service apology, simple compensation processing. The second-level customer service seriously stated that there was no error in the platform and no compensation was recognized. The third-level customer service reply will say that there is no problem with the platform, but the customer service attitude is not good, and I will give you other compensation. 8. After each complaint, the compensation fee will increase for you like squeezing toothpaste. But you must claim compensation for the cash balance, because there is a time limit for taking a ticket, the longest is only 30 days and the shortest is 7 days. If you don't use it, it is equivalent to not dealing with it at all. 9. You need to make a major complaint about the missed flight. If you miss the plane but cause inconvenience, you can also complain and give other compensation. 10. Didi's complaint handling may not necessarily call back. There is a text message to reply. Remember to check. Some information about giving you a coupon refund is actually the handling of your complaint. Didi will have a first-class customer service compensation of 20, and the headquarters will compensate 9 yuan by SMS, so be sure to check the SMS and continue to complain, otherwise it will be handled as required. 1 1. Didi, if you can't call back, remember to continue to complain. If no one accepts, complain to the original customer service. You can choose online customer service to upgrade your complaint, and Didi customer service will call you back. Or complain online in the industrial and commercial department of the consumer association or the place where the enterprise is registered, and then Didi will call you before the consumer association replies. The staff will definitely reply to your complaint at telephone number 123 15. In the evening, I may also get a phone call from the Consumers Association. There are too many complaints, and they also work overtime.

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