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Why is there no sound when Xiaomi crosses out messages?

Why is there no sound when receiving messages on my Xiaomi phone? Hello dear, I want to set the text message alert tone for Xiaomi mobile phone. First, we need to find Sound and Vibration on the Xiaomi settings page and click on it, then check whether it is set to Silent Do Not Disturb mode and turn it off. Then adjust the media volume slider. If there is still no sound, you can reselect the SMS ringtone. Finally Test again to see if there is a prompt tone when receiving text messages on your mobile phone