The cloud service cannot receive the reminder message!

It's no use. I'm Xiaomi note. I have never received an app prompt. Remote operation is always prompted by SMS. I called 400. The first time I said I didn't receive it because I didn't run the program in the background. Later, I called the program, charged it, and there was no hint. Call again and say that it may be a compatibility problem, and that it has been recorded and fed back to BYD's technical department, waiting for a solution, and then it doesn't work.