Is Bengbu Mayor's Hotline 24 hours?

12345, namely 12345 government service convenience hotline, refers to the public service platform established by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.

Bengbu Mayor Hotline is the only provincial service industry standardization pilot unit in the provincial government hotline system. Recently, it took the lead in completing the establishment of the standard system of the mayor's hotline service center in the province, including 103 business work and daily management standards. Strengthen the application of standards in work practice and form a unified and coordinated working mechanism. This year, from 1 to 10, the hotline handled 1 10000 requests, and the timely response rate was close to 99%.

Fully integrate channels. Integrate the government hotlines of 90 government departments and public enterprises and institutions, and at the same time accept 17 channels of people's appeal, such as the "double micro" of government affairs, the governor's hotline, people's online users' messages, and Bengbu portal.

Standardize the handling process. Construct a three-level network structure with cities, counties (districts, government departments) and towns (secondary institutions of streets, communities and departments) as the main body, and the three-level network will operate in a coordinated, orderly and smooth manner. Extend the system platform to the city, county and township levels, and gradually realize unified acceptance, unified circulation, unified inquiry, unified supervision and whole process supervision.

Improve the acceptance platform. Establish a 18 system of grading responsibility and time-limited settlement, realize the "closed loop" management of eight links from claim acceptance to review and filing, and complete the task from front desk acceptance to background assignment within 10 minute.

Strict supervision and high efficiency. Establish a joint supervision and supervision mechanism to coordinate the performance office, target assessment office, Chuangcheng office, Bengbu Daily and radio and television stations to track the handling of complaints. Key documents such as the governor's hotline and people's daily online users' messages fully cover supervision; On-site supervision of key projects strongly reflected by the public; Review the repeated complaints regularly.

Positive service decision. Regularly edit the weekly and monthly reports of the mayor's hotline work, and report the hot and difficult issues accepted in the current period for the reference of the leaders of the municipal government and relevant units and departments, and provide reference for promoting related work.