I want to buy a train ticket on Tuniu JD.COM and other platforms. How can I pass the identity authentication?

Take the original second-generation ID card to the train station ticket window or sales point for verification.

In order to further improve the ticket purchase in real-name registration system, the website of China Railway Customer Service Center (hereinafter referred to as this website) will verify the identity information of Internet registered users and common contacts (passengers) from March 14.

Registered users and common contacts (passengers) of the second-generation resident ID card

1.

Identity information verification

Registered users can register at

"my12306"->; Check the authentication status (hereinafter referred to as status) of registered users and common contacts (passengers) in "View Personal Information" and "Common Contacts" respectively.

Statement category and meaning:

1. 1

Pass: indicates that the identity information of registered users and common contacts (passengers) has been verified, and the name, certificate type and certificate number cannot be modified.

1.2

"To be verified" means that the identity information of registered users and common contacts (passengers) has not been verified, and it is necessary to check the original second-generation resident ID card at the station ticketing window or the railway ticket sales point.

In case of long names, uncommon words, traditional Chinese characters, etc. Can only be handled at the ticket window of the station. Registered users should also provide the last 4 digits of the mobile phone number or the first 3 digits of the registered email address, and common contacts (passengers) should also provide the ID number filled in by registered users when registering.

1.3

"Failed": It means that the identity information of registered users and common contacts (passengers) has been verified but failed, and the content of the identity information filled in this website needs to be modified, which is completely consistent with the original second-generation resident ID card. When the saved status shows "pending verification", you must bring the original second-generation resident ID card to the station ticket window or the railway ticket sales point for verification.

In case of long names, uncommon words, traditional Chinese characters, etc. Can only be handled at the ticket window of the station. Registered users should also provide the last 4 digits of the mobile phone number or the first 3 digits of the registered email address, and common contacts (passengers) should also provide the ID number filled in by registered users when registering.

2.

Add Common Contacts (Passengers)

"Pass" registered users can normally add common contacts (passengers) of second-generation ID cards on this website. Please refer to "II" when adding passports, Hong Kong and Macao residents' passes to and from the mainland, and common contacts (passengers) in mainland travel permit for taiwan residents. Passports in mainland travel permit for taiwan residents, passes for Hong Kong and Macao residents to and from the mainland, registered users and common contacts (passengers).

Registered users who are "to be verified" and "failed" cannot add common contacts (passengers).

/kloc-The "passed" common contact (passenger) cannot be deleted within 0/80 days.

3.

Online ticket purchase, refund and change

3. 1

Online ticket purchase

Pass-through registered users can buy tickets for Pass-through common contacts (passengers). Registered users and ordinary contacts (passengers) who are "failed" and "to be verified" cannot purchase tickets.

3.2

Online refund

Registered users can apply for online refund of purchased tickets normally.

3.3

Change visa online

Registered users can apply for online visa change for "passed" common contacts (passengers).

4.

Exchange, refund and change of station tickets.

4. 1

Tickets purchased by "passing" ordinary contacts (passengers) can be exchanged, modified or refunded at the station ticket window and exchanged at the railway ticket sales point.

4.2

"Passed" common contacts (passengers), whose names and ID numbers are exactly the same as those filled in this website, can exchange tickets at the automatic ticket vending machine with the original second-generation resident ID card.

4.3

"Pass" common contacts (passengers), such as long names, uncommon words, traditional Chinese characters, etc. The purchased bus ticket should be exchanged at the station ticketing window or railway ticket sales point with the original second-generation resident ID card and order number, and can be changed or refunded at the station ticketing window with the original second-generation resident ID card and order number.

5.

other

The common contacts (passengers) among registered users of second-generation ID cards are passports, passes for Hong Kong and Macao residents to and from the mainland, and mainland travel permit for taiwan residents. Please refer to "II". Passports in mainland travel permit for taiwan residents, passes for Hong Kong and Macao residents to and from the mainland, registered users and common contacts (passengers).