2019 Civil Affairs Bureau’s Responsible Performance Self-Inspection and Self-Correction Report

According to the spirit of the document "The Office of the County People's Government on Issuing the "Implementation Plan for Strengthening the Supervision and Inspection of Government Departments in Fulfilling Duties and Responsibilities in Zhushan County"" (Zhuzhengbanfa [2015] No. 46), the County Civil Affairs Bureau was listed as One of the 10 inspected units in the county to perform its duties and supervise inspections. At the end of May, in accordance with the unified arrangements and requirements of the county, our bureau carefully deployed and organized, and quickly launched the supervision and inspection of the county's civil affairs system, and in actual work, insisted on the supervision and inspection of the performance of duties as a way to promote civil affairs. We have grasped the major issues of career development and successfully completed various tasks in the mobilization and deployment stage. Starting from late June, our bureau’s supervision and inspection work on performance of duties has shifted to the problem-finding stage, and we have fully grasped the system through various methods such as public supervision hotline, setting up suggestion boxes, issuing opinion solicitation forms, organizing cadre and mass discussions, and visiting service objects. We carefully sorted out the hot spots and prominent issues reported by the masses, and comprehensively analyzed the root causes of the problems. The self-examination report is now as follows:

1. Main practices

1. Focus on learning and publicity, and unify ideological understanding. On the morning of June 16, our bureau held a mobilization meeting for all cadres and employees of the bureau, secondary units, and 17 township civil affairs offices to supervise and inspect the performance of their duties, and conducted a comprehensive review of the supervision and inspection of the county’s civil affairs system. deployment and activation. At the same time, all cadres and workers were organized to carefully study the spirit of the provincial, city and county supervision and inspection work conference on performance of duties, leadership speeches, documents, etc. through concentrated learning and exchange of experiences. The bureau and various units under the bureau conducted intensive study sessions 10 times, with more than 800 participants, more than 70 people exchanged learning experiences, 2 exhibition boards were produced, 10 issues of work briefings were compiled, and more than 60 pieces of various information were reported to provincial, city and county newspapers and periodicals. More than 40 articles were used for the website, and 10 promotional slogans were written. By setting up a report box, making public supervision telephone numbers, soliciting opinions and suggestions, and making public commitments, the channels for people to supervise and reflect their demands have been expanded, creating a huge publicity momentum for this activity, and forming a strong atmosphere for the activity in the county's civil affairs system.

2. Grasp the implementation of responsibilities and implement the leadership responsibility system. In order to truly achieve the goal of promoting the development of civil affairs by supervising and inspecting work with due diligence, our bureau has established and implemented a responsibility system for team members to hold stock offices and bureau units. Units and township civil affairs offices coordinate to guarantee guarantees. The top leader is responsible for the overall responsibility, and the leaders in charge are responsible for their own responsibilities. The heads of the unit offices, bureau-affiliated units, and township civil affairs offices organize and implement them in detail, focusing on each level and implementing it at all levels. . We have achieved that leading cadres are under pressure and cadres and workers are motivated. Each stock office, each unit under the bureau, and each township civil affairs office formed competition pairs, showing a good situation of better service and greater performance.

3. Conduct self-examination and self-correction, and solicit opinions extensively. First, we proactively collect public sentiment and public opinion through the establishment of suggestion boxes, reporting hotlines, letters, and online political inquiries. Since the launch of the activity, our bureau has handled 93 cases of various mass issues, including 15 cases of petition issues, 68 cases of telephone help reporting issues, and 10 cases of online political inquiries. The second is to distribute social questionnaires and widely solicit opinions and suggestions for improving civil affairs work. 500 copies of the solicitation form were distributed and 500 copies were recovered, with a recovery rate of 100%. The third is to conscientiously carry out self-examination and self-correction by convening "two representatives and one committee member" and civil affairs service object symposiums and visiting service objects, and actively find outstanding problems in civil affairs work. The director and secretary went to the county Guangrong Institute and the county social welfare institute to hold discussions with old revolutionary heroes and adoptees to listen to their opinions and suggestions. Invite NPC deputies, CPPCC members, service recipients and employees of enterprises and institutions for discussion. ***Convened 12 symposiums with 340 people. Fourth, the bureau leaders went deep into their respective towns and villages, combined with the special rectification activities for urban and rural subsistence allowances, and solidly carried out the "three walks and three turns" activities of going to the grassroots, going to the masses, and going to families in need, changing concepts, changing styles, and changing methods. , conscientiously implement the contact point system for civil affairs cadres, guide party members and cadres to work more at the grassroots level, do more practical things, and become more down-to-earth. They should start from doing small things, resolving small grievances, and resolving small difficulties, so as to effectively enhance the relationship with the people and close contact with the masses. .

4. Check and correct at the same time, and strive to solve problems for the people. Regarding the problems discovered during self-examination and solicitation of opinions, we all adhere to the principle of correcting them if they exist and intensifying efforts if they do not exist. We must investigate if there are complaints, reply if there are questions, correct any deviations, and correct any mistakes.

Implement the "four determinations" for the outstanding problems identified, namely: determine rectification measures, determine the time limit for rectification, determine rectification goals, and determine responsible leaders, win the trust of the people with the actual results of rectification, and strive to do good things and do practical things for the people. First, we have comprehensively carried out special rectification actions to implement rural subsistence allowances according to standards and urban and rural subsistence allowances. Strictly follow the standard of "five standards and fifteen standards" to conduct a comprehensive self-examination, self-correction, clean-up and rectification of existing subsistence allowance recipients. Anyone who does not meet the conditions for the subsistence allowance will be cancelled, realizing the principle of "refunding all the benefits that should be paid". Eligible objects will be re-identified according to the procedures of personal application, family economic status survey, democratic evaluation, public announcement, review by the township people's government, and approval by the county civil affairs bureau, so as to achieve "protection for all those who need it" and more accurate protection. We must resolutely clean up the violations of disciplines and regulations that harm the vital interests of the masses, such as "favor guarantees", "relationship guarantees", "wrong guarantees" and "group guarantees". The second is to continuously increase the implementation of various policies. We have actively formulated and promulgated the "Measures for Medical Assistance for Urban and Rural Poor People in Zhushan County" and the "Measures for Temporary Assistance for Urban and Rural Residents in Zhushan County", further improved the medical and temporary assistance systems, and continuously increased assistance. According to the requirements of the municipal government, the urban and rural minimum living standards will be raised to 400 yuan/month and 2,280 yuan/year respectively, and the rural five-guarantee support standards will be raised to 4,200 yuan/year for centralized support recipients and 3,000 yuan/year for dispersed support recipients. Actively strive for the county government to increase the preferential treatment standards for urban and rural conscript families to 9,447 yuan/year and 6,900 yuan/year respectively, and to increase the centralized support standard for urban and rural "three noes" personnel to 600 yuan/month. The third is to vigorously implement the construction of elderly care service projects. , the province and city assigned the task of renovating dilapidated buildings in 6 rural welfare homes in our county. Currently, 5 of them, including Leigu, Zhuping, Desheng, Damiao and Wenfeng, have been completed. At the same time, of the 10 urban and rural community elderly care service center construction projects selected by our county this year, 5 have been completed so far, and the other 5 are under active preparation. The fourth is to actively carry out pilot projects for the renovation of dilapidated houses with five guarantees for scattered rural residents. In addition to providing centralized provision of five-guarantee dilapidated houses for scattered residents through welfare homes, our county has integrated project funds such as "dangerous housing renovation, poverty alleviation and relocation, new rural construction, and restoration and reconstruction of houses destroyed by disasters" to build centralized resettlement in Taizi Village, Shuangtai Township. We will build 10 households with dilapidated houses with five guarantees; and build new centralized resettlement sites in Shuanghe Village, Baofeng Town, Heihu Village, Majiadu Town, and Luojia Village, Shuangtai Township, which can solve the problem of scattered housing with five guarantees and dilapidated houses for 120 households.

2. Find the main existing problems and analyze their causes

In accordance with the requirements of "the work in the self-examination and self-correction stage must be true, accurate, thorough and practical", our bureau Closely connect with the actual situation of civil affairs work, carefully investigate and analyze the outstanding issues that have strong public feedback, influence and restrict the scientific development of civil affairs work, especially the new situations and new problems that have emerged in the production and life of the masses under the current international and domestic economic situation, and look at the essence through the phenomena , deeply analyze the subjective and objective reasons for the problem, especially the subjective reasons.

(1) Main issues found

1. In terms of policy implementation: First, the management of urban and rural subsistence allowances is chaotic, and the problems of personal security, relationship security, group security and wrong security are more serious; Second, the people's livelihood assistance is not enough and the standards are low. The implementation of the five-guarantee policy in rural areas is not timely, and the scattered support for the five-guarantee, housing, medical and burial subsidies needs to be increased. Temporary relief efforts are not enough and timeliness needs to be improved. Assistance for special targets such as the mentally ill and disabled needs to be strengthened.

2. Convenient service to the masses and change of work style: First, the publicity of civil affairs policies and regulations is not enough, and the publicity coverage is narrow, especially the village groups and farmers are not well publicized. Second, the disclosure of village affairs in a few villages is not comprehensive and standardized, and the implementation of policies is not transparent. Third, there are few leading cadres who go deep into the grassroots, understand the sufferings of the people, and do not do practical things for the people. Fourth, some cadres, especially staff in window units, do not have a strong sense of serving the people and their work efficiency is not high.

3. In terms of team building of government agencies: First, the civil affairs force is weak, the civil affairs office has a serious shortage of personnel, and there is often no one available at the civil affairs work window. Second, the quality of grassroots civil affairs staff is not high and the funding for civil affairs offices is insufficient. Third, some cadres have insufficient education and study, and have negative thoughts and serious laziness

(2) Analysis of the causes of the problems

1. Objective reasons:

Civil affairs work It has a strong policy, social and complex nature, and the various business tasks of civil affairs are not separated or integrated, and are relatively independent. With the deepening of reform and opening up and economic and social development, the business of civil affairs work has gradually expanded, and the task of serving the people has become more and more important. Some new problems and new contradictions that have emerged in the development of civil affairs have a certain objectivity, and their solutions must be objective. The difficulty is greater.

The main manifestations are as follows:

First, the tasks of civil affairs work are becoming more and more arduous. Civil affairs departments at all levels are responsible for important social management and service functions. Their business is divided into 5 horizontal categories and 28 vertical subjects. Each section contains a total of more than 140 sub-projects. Civil affairs work involves more than 70 laws and regulations, with many hot spots and difficulties and a large business volume.

Second, many business projects of the civil affairs department are facing reform. In the process of economic transformation and social transition, many civil affairs affairs, such as social assistance and rural welfare home management, are full of contradictions and complex situations.

Third, the foundation of grassroots civil affairs is weak. The institutions of grassroots civil affairs departments are not sound, the establishment is not implemented, the staff are few, the remuneration is low, the equipment is poor, and they are not suitable for undertaking heavy work tasks.

2. Subjective reasons:

(1) Political theory learning. First, there is insufficient understanding of the importance of political theory learning and neglect of the guiding role of theoretical learning in work practice. Second, there are not many ways to implement the Scientific Outlook on Development, and there is not enough in-depth grassroots guidance. The third is the inability to correctly handle the contradiction between engineering and learning. At work, the phenomenon of emphasizing experience over theory, emphasizing business over learning often exists. The fourth is insufficient self-conscious persistence in learning, lack of initiative and planning, and inability to persevere in self-study.

(2) Aspects of purpose awareness. First, ideals and beliefs need to be further strengthened, and people’s concepts need to be further enhanced. Second, it is not enough to implement the civil affairs work concept of "putting the people first, relieving the people's difficulties, and serving the people".

(3) Reform and innovation concepts. First, they are accustomed to the traditional way of thinking about civil affairs work. They often discuss work in terms of work, but rarely look at civil affairs outside of civil affairs. Second, the efforts to emancipate the mind in some specific work are not strong enough, and the courage to boldly explore and the determination to create first-class achievements are lacking.

(4) Work style. First, there is insufficient in-depth practical investigation and research to solve outstanding problems; second, many things are done based on experience and lack of pioneering; third, they are accustomed to temporary, surprise, and emergency work, and are satisfied with doing good things and doing good deeds in general.

3. Efforts and rectification measures

In response to the outstanding problems, the bureau leadership will, on the basis of extensive solicitation of opinions and full discussion, combined with the actual situation of civil affairs work, use "sincere ", sincerity, true feelings" to make rectifications and effectively strengthen the performance of duties.

1. Develop practical rectification plans and make four clear decisions. The first is to clarify responsibilities. Break down the rectification content into unit offices and bureau-affiliated units, clarify the responsible leaders and responsible persons, and form a mechanism in which the main leader personally takes charge, takes overall responsibility, and the leaders in charge and unit offices take specific responsibility. The second is to clarify measures. In response to the opinions and suggestions, the bureau team collectively studied and came up with specific rectification measures. In response to the existing problems, they persisted in investigation and research, continuously strengthened the construction of style, enhanced the ability and level of serving the people, started from serving the people's livelihood, and continuously improved the level of security services. Expand the scope of security services to benefit the people. The third is to clarify goals. Each department and bureau-affiliated unit shall clarify the specific time limit based on the rectification content, solve the problem immediately if it can be solved, and set a medium and long-term rectification target time limit for the problem that cannot be solved in time due to conditions, and report the rectification dynamics and actual results in a timely manner. Fourth, clarify the time limit for rectification. All responsible units must actively make rectifications according to the prescribed time limit. They must meet with the parties involved in individual cases and fill out feedback cards. If they can be resolved, they must be resolved in a timely manner. If they cannot be resolved temporarily, they must explain clearly to the parties involved to obtain support and understanding.

2. Establish a leadership responsibility system for rectification. Rectification and improvement are not only a phased task, but also a long-term task. Therefore, rectification and improvement must be based on the present but also have a long-term perspective. In order to ensure that the rectification work of our bureau is implemented, we must establish a division of labor and responsibility system under the main leadership to take overall responsibility, and work unremittingly. For issues that are of an overall nature, the leadership team will seriously study and solve them; for issues that are part of the department and secondary units, the members of the bureau team will be responsible for each other according to the division of labor, provide in-depth practical guidance, supervise according to the rectification plan, help solve the problem, and ensure that the responsibility is assigned to each person. , Each performs his or her duties and assumes his or her responsibilities. Adhere to specific analysis of specific problems, integrate top and bottom, comprehensively manage, clean up both symptoms and root causes, and resolutely put an end to the phenomenon of buck-passing and perfunctory work. The effectiveness of rectification implementation should be used as an important basis for evaluating team members. At the same time, it is necessary to further strengthen the functions of the bureau's responsible leadership group, conduct regular supervision and inspection of the rectification progress, strengthen specific leadership, promptly solve practical problems in the rectification work, and ensure the smooth progress of the work.

3. Continue to increase efforts and vigorously promote people’s livelihood projects. First, comprehensively consolidate and improve the urban and rural subsistence allowance system.

We will further improve the identification conditions, standardize the approval procedures, improve the supervision mechanism, improve the reporting and verification system, and promote the standardized construction of urban and rural subsistence allowances. Timely start checking the economic status of residents' families, and comprehensively complete the implementation of rural subsistence allowances according to standards, special rectification of urban and rural subsistence allowances, and increase in subsistence allowance standards. The second is to further improve the construction of rural five guarantees and welfare homes. Comprehensively implement the five-guarantee policy, ensure all necessary benefits are provided, and implement insurance according to standards. Comprehensively complete the task of renovating rural welfare homes and scattered five-guarantee dilapidated houses in rural areas. Comprehensively carry out standardized management activities for rural welfare homes, improve management and service levels, and strive to achieve provincial model welfare home standards for all welfare homes. Continue to increase supervision of rural welfare homes and strengthen safety management to ensure that no safety accidents occur throughout the year. The third is to further increase medical assistance and temporary assistance. We will continue to standardize the medical assistance system, continuously increase the assistance ratio and annual cap line, further consolidate and improve the level of "one-stop" instant settlement services, and ensure that urban and rural minimum living allowance recipients and five guarantee recipients can receive timely treatment after falling ill. Further standardize and improve the scope, objects, standards and procedures of temporary assistance, improve the timeliness of assistance, and give full play to the role of temporary assistance in "rescuing emergencies and protecting the bottom line". The fourth is to solidly carry out the special rescue operation of "delivering coolness in summer", effectively do a good job in rescue and management of homeless people and beggars in the city, and maintain social stability. Fifth, we will further strengthen emergency preparedness for disaster relief during the flood season. Strictly implement the 24-hour duty system, make all preparations for sudden disasters at any time, and ensure that the civil affairs department promptly investigates and accurately reports disasters after disasters occur.

4. Further increase publicity efforts. Effectively strengthen contact and communication with the news media, obtain support from newspapers, television, radio and other news media, and give full play to the publicity effect of the news media. Strive for relevant media to open special columns to promote civil affairs work and expand the influence of civil affairs work. Establish the civil affairs department's own publicity position, integrate existing publicity resources, build a unified external publicity window, identify a dedicated person to take charge, provide support in terms of human, financial and material resources, provide necessary equipment and facilities, and increase the quality and quantity of writing and submission. Strengthen the construction of civil affairs network information platforms and establish stable and long-term publicity methods and mechanisms. By strengthening external publicity, let the society know, understand, care about and support civil affairs undertakings, show the image of civil affairs departments and the style of civil affairs personnel to the society, improve the overall status of civil affairs work, and then create a good environment for promoting the sound and rapid development of civil affairs undertakings. social atmosphere.