I can't make a phone call or receive information, but I can surf the Internet. What is the reason?

First, the common reasons why mobile phones can't answer the phone and their solutions are as follows:

1, check whether the mobile phone is in arrears, and suggest paying for recharging;

2. Check whether the mobile phone is set with call forwarding, flight mode on and call barring. Suggest canceling and try again;

3. Check whether the function or signal of the mobile phone is normal. It is recommended to change your mobile phone or location and try again.

4. Try to restart or change the phone to see if you can answer the phone;

5. Bring the mobile phone card to the local business hall for testing or replacement.

Second, the mobile phone can't send SMS processing method is as follows:

1. You can change your mobile phone to see if you can send and receive short messages.

2. If you can send and receive short messages, I suggest you plug the card back into your mobile phone and send yourself a short message to see if you can receive it.

3. If not, I suggest you check whether there is a problem with the sim card;

4. Check whether the number of the SMS center is set correctly;

5. Bring the mobile phone card to the local business hall for testing or replacement.