Jinan tap water 24-hour service hotline

Jinan tap water 24-hour service hotline: 968 133.

If you need water supply, please call the 24-hour service hotline of Jinan Water Group at any time at 968 133, or provide professional services through WeChat service number, APP and "online customer service" function of official website. If the water supply is stopped for more than 12 hours or during the peak water consumption period, temporary water supply service shall be provided as required, and the water supply point and time shall be specified in the notice of water stoppage.

Jinan water affairs matter.

1. User application form and service agreement documents: delivered to users by express delivery or personal delivery.

2. Troubleshooting and complaint handling: You can call Xiaobai hotline 968 133 and log in to the official accounts of official website, online customer service and WeChat.

3. Post and deliver the water fee notice on time; Send SMS notification of water charges to customers who have registered valid mobile phone numbers for free.

4, meter reading in place rate, timely rate100%; In case of overcharge due to measurement and copying errors, the fee will be refunded within 15 working days.

5. After receiving the information of water supply emergency repair, they should arrive at the site for treatment within 30 minutes, and the timely rate of emergency repair should reach 100%.

6. The 24-hour water supply service "Xiaobai Hotline" 968 133 was opened all year round. There will be an answer when the bell rings three times, and the customer's telephone connection rate will reach 100%.

7. Collect the water fee according to the water fee standard published by the Municipal Price Bureau, and publicize the water price information at the business outlets.