What penalties will Taobao buyers receive if they are complained?

If a buyer is complained by a seller, Taobao customer service will verify the complaint and then handle it accordingly based on the content of the complaint. If Taobao customer service determines that you are not responsible, it will have no impact on you. You can upload a quality picture of the item you purchased. If the customer service determines that you have won, the review will not be deleted. If it is a malicious review, the customer service will delete your review.

If Taobao determines that your review is malicious, you will be affected as follows:

1. Buyers and sellers can negotiate. If the negotiation between the buyer and seller is successful, the seller can "Withdraw" the complaint. Alternatively, if the respondent has lodged a complaint within 5 days, and the negative review caused by misunderstanding between the two review parties, once verified and the review has been revoked or modified, the complaint can also be "withdrawn".

2. If the review contains obscene language, insults, or language that violates the spirit of a "harmonious society", once verified, the review will be deleted, the reviewer will be warned for 30 days, and the product will be restricted for 1 day. The purchase of goods is limited to 1 day and the right to evaluate is cancelled.

3. If the respondent is using reviews to attack sellers in the same industry, once verified, the review will be deleted, the reviewer will be warned for 90 days, restricted from publishing products for 3 days, restricted from purchasing products for 3 days, and cancelled. Right to evaluate.

4. The respondent violated the regulations and the circumstances are serious. The complaint will result in a permanent warning and a 14-day restriction on product release and a 14-day restriction on product purchase, and the right to evaluate will be revoked.

If an individual has doubts or objections to the judgment, he or she can appeal. You can extract the record of the chat with the seller at that time or take a photo of the original picture of the product you received and upload it to the Paipai Customer Service Complaint Center.

Extended information:

If the buyer is complained by the seller, the buyer can keep all the evidence, whether it is the courier note or logistics number, as well as pictures of the damage to the product when it was received. , call records, text messages, and chat records with Taobao sellers must be kept, so that even if the buyer is complained by the seller, he can use these evidence to appeal.

It is common to encounter complaints when shopping online. It is not harmful for the seller to complain to the buyer. After all, the buyer is standing from the consumer's point of view, and the customer service will fully consider the buyer's interests. . As a consumer, you have the right to know and express your opinion. Since there are three levels of evaluation, it has its use. However, there is nothing wrong with merchants to restore their reputation. Sellers have the right to complain, but the details depend on Taobao customer service. judgment.

Malicious evaluations are divided into the following points:

1. Malicious evaluations among peers.

2. The evaluator uses "neutral review" or "negative review" to threaten the evaluee or make unreasonable demands, such as refunds, price reductions, etc.

3. Cursing and insulting words appear in the evaluation content.

4. Neutral or negative reviews of the appraisee due to recommended logistics

Reference materials:

Baidu Encyclopedia - Malicious reviews

Kaitao.com—Taobao buyers were complained