High-speed rail refund rules

High-speed rail refund rules include refund time, refund method and refund fee.

First, the refund time.

1, refund in advance

Before 23:59 on the day before the boarding date, the ticket purchaser can go through the refund procedures through online or offline channels. After this time, you will not be able to refund your ticket.

2. Same-day refund

Refund on the day of boarding date must be handled 0 hours before 65438+ driving; If you exceed this time, you will not be able to refund the ticket.

Second, the refund method

1, online refund

Passengers who purchase tickets can make online refunds through the official website of high-speed rail ticketing or mobile APP. The specific process includes logging in the account, selecting the order and filling in the refund information.

2. Offline Refund

Passengers who purchase tickets can also go to the high-speed railway station ticketing window for offline refund. You need to bring a valid ID card and a valid ID card for ticket purchase.

Third, the refund fee

1, refund in advance

The ticket purchaser can apply for a refund before 23:59 the day before the boarding date, and can refund the ticket in full without any handling fee.

2. Same-day refund

When the ticket buyer goes through the refund formalities on the day of boarding, he has to pay a certain refund fee, which varies according to the refund time and fare amount of the ticket buyer.

Precautions for refund of high-speed rail

1. Keep your ticket.

When you go through the refund procedure, you need to provide the proof of purchasing the ticket, so passengers need to take good care of the ticket.

2. Pay attention to the refund time.

If passengers need to go through the refund formalities within a certain time before driving (usually 15 days), they need to know the relevant regulations and procedures in advance so as not to miss the processing time. If passengers need to delay the refund formalities after driving, they need to be different according to different situations. Generally speaking, the longer the delay, the higher the handling fee. The specific delay time and handling fee vary according to different situations.

Step 3 pay attention to the handling fee

When you go through the refund procedure, you need to pay a certain fee. Therefore, passengers need to choose the appropriate refund method and time according to different situations to reduce the handling fee.