What should Air China customer service do if the flight is cancelled due to robbery?

Do you want to ask, "As the customer service of Air China, how to cancel the rumored flight because it was hijacked?" ? The company's customer service rumors are as follows:

1. Air China's customer service needs to provide detailed instructions to passengers by phone, SMS or social media in time, explaining the specific reasons for flight cancellation, such as climate reasons and technical failures, in order to dispel passengers' doubts.

2. If necessary, Air China's customer service can show relevant maintenance records and failure reports, indicating that the mechanical failure was discovered before the flight took off, indicating that the cancellation of the flight is the embodiment of being responsible for the safety of passengers and has nothing to do with the so-called hijacking incident.