The beautician must do these things 1 1.

The beautician/skin manager must do this 1 1 thing.

First, do customer collection. Develop customers online and offline every day and collect more than 10 customer information.

Second, classify each customer to facilitate sales and invitation.

Third, do customer deletion. Delete some customers who have deleted themselves or have not been to the store in the past year, and make sure that they will not come to the store every day.

Fourth, do customer follow-up 1, and spend 80% of your time on Class A customers.

2. Contact Class B customers once a week.

3. Contact Class C customers every two weeks.

4. Contact Class D customers every three weeks.

5. Be a customer service customer segment, share skin care knowledge with customers regularly, give care to skin problems or send holiday wishes on time.

6. If you don't know the professional knowledge carefully, it's hard to sell this project/product. Sales need to be professional, so that customers can feel trust, thus promoting transactions. Therefore, it is necessary to learn the instrument principle/product composition, efficacy, endorsement and so on.

Seven. On the basis of memorizing the principles of instruments/products, value sublimation digs deep into their interior, sublimes from a rational point of view to a perceptual point of view, thus shaping value, planting beautiful visions and hopes for customers and promoting orders.

Eight, insight into customer psychology

When introducing a product/project, observe the customer's expression attentively.

Listen carefully to show that you are interested and have a desire to buy; Bargaining shows that you have a desire to buy, but you want to take advantage.

Looking around or looking embarrassed means that you are not interested in the current topic, so you should adjust the topic appropriately.

Nine, just to break the deadlock

What many sales hate most is that they don't know how to break the deadlock and when to break it. The customer casually said hello after entering the store, and as a result, the customer turned around and left. Sales should wait at the door before entering the store. After proper greeting, you can guide them to the rest waiting area and introduce the brand or project appropriately. When a customer stops at a project or looks at you, react quickly.

X. Identify customer needs

Sales also taboo self-satisfaction, said a lot of beautiful words, customers are not tempted, because for customers, you are just playing with yourself, and it has nothing to do with her. So when communicating with customers, be sure to ask them: "What kind of skin problems do you want to improve?" "What other aspects are you confused about?

XI。 Keep warm and in good condition.

A good state can infect people around you. When introducing a project or product, people can be infected with body language and facial expressions. If customers are willing to listen more, they will have a better chance of concluding a deal.