Why can’t Sony xl39h receive 10086 message after restoring factory settings?

Hello, first of all, I suggest you confirm a few points:

1. If your mobile phone card is placed in the mobile phone, can you normally receive text messages other than 10086? If it works, it means the SMS channel is normal.

2. If your mobile phone card is placed in another mobile phone, can you receive 10086 text messages normally?

3. If you put another SIM card into your mobile phone, can you receive the 10086 text message normally? If it works, it means your phone is fine.

If 1 and 2 are positive and 3 is negative, it means there is a problem with your mobile phone system. It is recommended to change the room version and flash the phone.

If 1 and 2 are negative and 3 is positive, it means there is a problem with your SIM card or system data. It is recommended to use another mobile phone to call the local 10086 for feedback.

If 1, 2 and 3 are all positive, it means there is a card matching problem. It is recommended to use another mobile phone to call the local 10086 for feedback, or go to the local department for testing.

Please refer to it, thank you.